Login
Start Free Trial Are you a business?? Click Here

Holiday Extras Reviews

4.3 Rating 8,061 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,061 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Holiday Extras Reviews
Visit Website

Email:

customerrelations@holidayextras.com

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Martin Cook
Verified Reviewer
“The car park has been moved, but sat nav alterations not publicised; signage is inadequate; it is a long, uphill walk to the terminal; the barrier did not open to let me out, and the first person to answer the intercom did nothing other than to say that I had to pay a further fee( I was within my pre-paid booking.) Only when I called back, and spoke to another member of staff, and quoted my booking reference, was the barrier raised to let me out.”
Helpful Report
Posted 10 months ago
Steven Cross
Verified Reviewer
“Overcharge 40.00 because the planes were delayed not happy”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“First room no hot tap working no soap shampoo Second room offered was already occupied Third room ok but excess noise from departing aircraft at end of runway”
Helpful Report
Posted 10 months ago
Jamie
Verified Reviewer
“It's hard to mess up parking and therefore difficult to score well if something small happens. I couldn't get through the barrier at either side of the stay, despite all my details being correct. I had to give all my details to the attendant who seemed clueless. Apparently my details weren't registered on the system. Despite them all being on my booking on the app”
Helpful Report
Posted 11 months ago
G
Verified Reviewer
“Car park Gvirtually full,resulting in what was described as 4 minutes walk being nearer 20minutes after driving round more than 5minutes trying to find a parking space!!!”
Helpful Report
Posted 11 months ago
Keith
Verified Reviewer
“Would normally give this a 5 star rating, however on this occasion we experienced problems with shuttle transfer. We were directed to Disability Parking, specifically for our needs, realising that we would not get a Disabled bay as it’s on a first come basis, which is fine, but upon parking in a Bay and taking note of where we had parked, We walked to the bus stop where a sign said Buses will not be picking up from this stop, and informed us to move car to open zone H car park. If the correct signage had been displayed this would not have been a problem”
Helpful Report
Posted 11 months ago
Randall
Verified Reviewer
“Arrival was good & easy. Returned however, to find my car pretty dusty and covered in bird poo. And the handbrake wasn't engaged! Thankfully it didn't roll into any other car in the parking lot.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“The room was very cold. Was told the heating was switched off for the summer. On my return my car was covered in sap and dirt from nearby trees. Fortunately I had some wipes to clean the glass. Took 10 mins to clear.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“On return car was parked on an upper floor level to where it stated it would be parked. We were just told to go and find it and that our car would be somewhere to the right on the floor above, which in a car park of that size was not very reassuring! When I asked if someone would show me they said no "you'll find it yourself"?! We did, but had to walk around clicking the central locking to try and locate it. Not very convinced / reassured with this company.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Going out ok on return dropped of at bus stop at 12 30am dark raining no directions from.bus stop to parking areas after walking for half hour went back to bus stop pressed the intercom button to speak to someone but they didn’t have a clue and they said wait for the next bus and ask the bus driver he did help”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Poor/non-existent service with late arrival support.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Hard to find a parking space when we arrived. Cars parked in odd places. Drop off and pick up was fast but bus parked in wrong bay at the airport on our return. Bus driver never came to stop to tell customers. No announcement made by bus driver of stops, so some confusion about where to get off for our car park and position of car. Other than that fast and efficient entry and departure.”
Helpful Report
Posted 11 months ago
Pete K
Verified Reviewer
“40 minute wait at the depot for as many customers as possible rather than good service, late at terminal so had to rush. 35 minute wait on return was about to phone when coach turned up. At depot on departure and return service good. But distinct lack of coaches. Will not use again.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Couldn’t find the desk on return. We walked so far we might as well have parked in the offsite car park and got the bus! Even with this delay, our car still hadn’t arrived. Drop off was good though.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Very disappointed with the general selection of food and drinks and not impressed by the cleanliness.We would never use The Gateway again.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Booked mid stay car park at Leeds Bradford, had to use overflow car park, which was almost completely full, managed to find a space near the exit, it was a long way to the terminal entrance pulling suitcases uphill, and not much fun to walk back to in the pouring rain.”
Helpful Report
Posted 1 year ago
Tina
Unverified Reviewer
“Extremely chaotic, queues everywhere. I think this the fault of Bristol Airport though as having too many flights departing and arriving at the same time. Coaches from Silver Zone full to bursting. Have used in past and had a much better experience.”
Helpful Report
Posted 1 year ago
Andrew Stancill
Verified Reviewer
“The holiday inn was a beautiful hotel but I got a parking fine while I checking in at the hotel parked in a proper parking place for 21 minutes before taking my car to the multi storey car park.I parked my car for 7 days and couldn’t not get out of the car park on my return not happy at all”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I always book my transfers with you guys but this one was by far the worst ... really poor communication from the transfer company and was left to wait for a long time before leaving the airport. When we called the number they didn't seem to want to try and help at all”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Flying out was fine, showed the bar code, parked in a disused area of land and then minibus to airport. Coming back we had to search for the number to call online, the number found then gave us a different number and we headed to area 16, we called the number and was told the minibus would be 30 minutes (it was 36 minutes). All in all we landed at 18:30 and we were in the car at 20:10. I wouldn't use again mostly because I spent more time getting back to my car than I did on my flight. A couple we met at the waiting area were desperately calling and never got through to the company but luckily were picked up when we were.”
Helpful Report
Posted 1 year ago
Holiday Extras is rated 4.3 based on 8,061 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request