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Holiday Extras Reviews

4.2 Rating 5,532 Reviews

81 %

of reviewers recommend Holiday Extras

Company Reviews

4.2

Based on 5,532 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Holiday Extras 5 star review on 31st March 2024

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 5 star review on 9th December 2023

Holiday Extras 2 star review on 9th October 2023

Holiday Extras 2 star review on 9th October 2023

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid the extra to save myself some time and energy but didn't find that to be the case. The drop off place was not signposted clearly (or possibly at all) and I had to go round a couple of times, which meant I had to pay £6 to get out and back in to the carpark. The desk was not manned at drop off or pick up. Pick up took ages, when I called the number the chap I spoke to was very rude and condescending. I checked my mileage before and after and 34 miles of fuel had been used in my absence. When I queried this I was told that is normal as they have to pick up and drop off other drivers. It would have been 1 star but the man who took my car on drop off was lovely and very apologetic for the delay. I will save myself some money and get the shuttle next time.”

Posted 6 months ago

“Premier Inn was a good experience. Comfortable bed, good food and professional check in and check out. Unfortunately Blue Circle was a different story as we had to wait 38 minutes for our car to arrive. This is hardly meet and greet! This is not what we paid for an therefore I would like some compensation. I attach photos from my mobile phone and the exit ticket as proof.”

Holiday Extras 2 star review on 9th October 2023

Holiday Extras 2 star review on 9th October 2023

Posted 6 months ago

“I decided to add the extra cost just in case I was delayed. I printed out the amendment. When I checked in, the man said I owed one more day. After showing him the paperwork, he agreed this was fine. The premier inn was great, had a good nights sleep on my return. I booked the car for a valet service. When I collected the car, I handed in the card I was given. A different man took my card and said I owed a day. Thought this had been sorted. I explained again. He was rather curt with me, I showed him the paper work. Then he agreed it was ok. The car was lovely and clean . Until I saw mud on the bottom of the door inside on the drivers side. I had to clean when I got home. I have booked with you for quite a few years now, never had a problem before. Overall, service was good.”

Posted 6 months ago

“Customer service at exit barrier very rude and charged us for being out of the time stated by 10 minutes our flight was delayed which meant we was late back and the service was disgusting and he was rude.”

Posted 7 months ago

“Very sparse in the choice of food because the lounge was quite crowded. Tea and coffee facilities were poor”

Posted 7 months ago

“Ok on the way out but it's the second time in quick succession that I have had to wait quite a while for my car on my return despite there being hardly any other travellers around. Disappointed given the number of times I use your service!”

Posted 7 months ago

“Very busy lounge, disappointed with breakfast range of food. Only one coffee machine working and that had to be filled twice whilst we were there We were told where to sit and not given any choice . Staff were slow filling food up as it was going so quick due to lack of it. Would not use again.”

Posted 7 months ago

“Fine going on holiday - had to wait over an hour for bus back to carpark.”

Posted 7 months ago

“Booked hotel with hotel parking only to find out that the car is taken away to park at another location. When the car came bck it was covered in mud all dow one side where it would appear it was driven at speed over wet muddy ground. Not happy”

Posted 7 months ago

“Premier Inn was excellent as expected. Took a while to find the car park as the name of it is not the same as on the instructions. Would have been 4 or 5 stars but Holiday Extras have hassled me we with emails every day even though I have opted out. SEems they think that privacy and GDPR don't apply to them.”

Posted 7 months ago

“Chaotic carpark with very few spaces available, cars parked randomly, dead end lanes, very uneven ground and poor lighting making returning to car at night a bit dodgy.”

Posted 7 months ago

“The road surface in the long stay car park in Bristol Airport is unfit for purpose. A patchwork of rough tarmac and unsurfaced ground with puddles people have to drive , walk and drag their luggage though. You should consider if you wish to be associated with such apoor value experience.”

Posted 7 months ago

“Despite paying extra insurance in the event of our flight being delayed so we wouldn’t incur any additional car parking charges on exit… imagine when our flight was actually delayed how unhappy we were to be forced to pay £50 extra to leave the car park - and now we have to go through a very nebulous long winded reclaim process!!! Won’t be using holiday extra again!!! NOT HAPPY 😤”

Posted 7 months ago

“The bus information on return was incorrect. When arriving back to collect our car. The system was not working and we could not get out car key back. Someone had to come snd manually give the keys back. Then we could not get out of the car park. All told a total mess up.”

Posted 7 months ago

“All went well but of a delay at barrier on exit which was sorted after a few minutes”

Posted 7 months ago

“Parking is a nightmare on first come first served hen you have to leave your keys in the hope you car does not get damaged. there is building work going on in the hotel rooms are moderate noise from road very load, breakfast very poor would not use again”

Posted 7 months ago

“Car park was a shambles as people parked on the junction roads, entry could be made with no booking and nobody in control... Plus side only I was stuck at the barrier asked for help and instantly received it.”

Posted 7 months ago

“I presented ticket at exit and was asked for £ 360 although I fully repaid. It took embarrassing few minutes holding others whilst extremely competent man on phone at gate unravelled software glitches.”

Posted 7 months ago

“The meet and greet at the Birmingham airport on arrival went ok. However, on our return we experienced problems with the car. It was absolutely filthy. We were only away for 7 days but the car was covered in dust and dirt and the inside drivers side was coated with mud on the floor. I suggest that Holiday Extras review their due diligence process when selecting car park providers especially the locations where the vehicles are held. I will look for an alternative on my next trip.”

Posted 7 months ago

“2 stars because location & shuttle service where spot on, but the car looked like it had been parked in a forest for a week. Covered in tree sap and bird droppings, if I ran park2fly I would be embarrassed to return cars in that condition.”

Posted 7 months ago

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Holiday Extras is rated 4.2 based on 5,532 reviews