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Holiday Extras Reviews

4.3 Rating 8,066 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,066 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Anonymous
Verified Reviewer
“Whilst the drop off was very efficient and well organised, the other end of the trip was not. Rang as requested after clearing customs and was told to wait at the same point as the drop off. 20 minutes standing in the cold and rain, after a second call to ask what was happening, told he should be there in a few seconds. Turned up about 5 minutes later and parked well away from the point we were standing. Then couldn't scan the QR code so had to wait even longer. Not exactly meet and greet by my standards.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Have a Tesla . Had 210miles on my phone . When I picked the car up I had 141 Enough said”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Ibis hotel was brilliant. Tea and coffee available in the room now. I am afraid Careparks didn't really CARE. We were left waiting at a cold Manchester airport for half an hour. The carpark was covered in pot holes, filled with water and dark. It was a nightmare to move suitcases and get them in the boot”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Despite pre-booking. It was extremely busy and overcrowded The seating was too cramped. I have used the Birmingham International Aspire before and the seating there is more adequately spaced out. We were seated at a place without a plug and so unable to charge devices and was traveling with children. Would not use this lounge again”
Helpful Report
Posted 1 year ago
Paul Matthews
Unverified Reviewer
“Transfer from airport to hotel didn't turn up, and from hotel to airport driver turned up 3 1/2 hrs early when I asked him to come back later no show again. Received a refund from transfer guarantee but was greatly inconvenienced having to arrange my own taxi.”
Helpful Report
Posted 1 year ago
Debbie Cook
Verified Reviewer
“We were really happy with the service provided by Holiday Extras. The hotel was great, but unfortunately the Meet and Greet part of the package, with Blue Circle, wasn't great. We arrived at Terminal 5 to drop off our car, but was told our details were at Terminal 4. This was despite putting all the flight details in when booking and stipulating BA, who always fly from Terminal 5. We had to have another card written out, which wasn't too bad. However on our return and already being delayed a hour from Copenhagen, we had to wait over another hour for our car to be delivered to the short stay car park. This was totally unacceptable. It was cold and we were very tired. When we did ask where our car was, we were just told there was a delay and we just had to wait. They couldn't tell us where our car was and they didn't seem too bothered either. I definitely would say the Meet & Greet part of this package is what let this booking down.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Trying to depart the car park I was asked to pay the sum of £205 to get out. Despite having prebooked I couldn’t understand the request. I was told that it was because I used a disk to get out - a disk I was issued with when I arrived. Will be reluctant to use them again. I know it was eventually sorted but when you have a load of cars behind you waiting to get out it isn’t very clever.”
Helpful Report
Posted 1 year ago
Simon Rusbridge
Unverified Reviewer
“Very disappointed as booked purple parking for Heathrow T2. Our flight got delayed due to ice at Zurich and when we arrived we were told the buses had stopped running. There was never any mention that the buses weren’t 24 hours when checking the car in or at booking. £22 for a cab … beware”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“The hotel was absolutely fine, suited us perfectly for a night before a trip and was both clean & tidy… the parking however is a great system in theory, but it doesn’t work all that well. When arriving, you have to call the desk for blue circle (which we did) but they weren’t great at directions… when we finally did find them, they didn’t have our details and all new cards needed to be written out. He then offered to move our car before we returned, due to arriving at a different terminal. This idea was great until we arrived home, and our car wasn’t there. We’d just got off a 6 hour night flight, and had to wait 45 minutes for our car to be brought over to where we were waiting. It sounds like a great idea, and could work well if they knew what they were doing.”
Helpful Report
Posted 1 year ago
Karen
Unverified Reviewer
“We had no problems with getting back to airport when we were coming home but the transfer from the airport to hotel was a joke. The driver spoke no English and had no idea where our hotel was. Thanksfully I had been before so when he went passed the junction on the motorway I knew we were in trouble. We then had to persuade him to turn around and thereafter direct him via my husband google map on how to get there. We wasted time and I hate to imagine what time we would have arrived if I had not been there before. It was a bad start to a great holiday.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Picked up from airport did not know where we were going on return Picked up 45 minutes late stopped for petrol so we didn't beat the rush at the airport”
Helpful Report
Posted 1 year ago
Ian Buchanan
Verified Reviewer
“Taxi failed to turn up on return to Southampton airport. My formal complaint has not been investigated after 10 days! But perhaps you have had many complaints.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Car took 40+ minutes to arrive. I called on the plane as I didn’t have any bags and got to the car park after 25 minutes and had to wait another 15 before the car arrived. Not a great service”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“we landed at Dublin airport and struggled to loacte our driver. He phoned us to say he was at the cafe near exit. We arrived there, lots of drivers standing holding names up , looking for their passengers. Couldnt spot ours, phoned him again , he was nearby but not where all the others were and wasnt holding a name card, so was difficult to spot him! We were expecting the driver to be hlding a card with our name on, like the others, that was quite stressful. Then he marched off ahead of us, leaving me , my 80 year old mother and teenage son, to struggle to keep up with him,with case etc, had to tell him to slow down for my Mam, quite rude of him to march off i thought. Very dissapointing as its not a cheap service. probably just get a taxi in future.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“For the price and customer service experience, Meet & Greet is pretty rubbish. Basic instructions aren’t clear and what’s described doesn’t happen or simply doesn’t exist. You’re left driving around looking for Holiday Extras signs that aren’t there, eventually you find a random guy who’s constantly on his phone behind a temporary desk with others doing the same, he’s not that friendly and doesn’t listen to you. Coming back was better. Overall not really worth the cost. I wrote and told Holiday Extras all this and of course got a reply saying nothing to do with them and my own fault if anything had happened. Nice huh?”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Overbooked Too busy to be relaxing Not enough food choice Constantly waiting for clean plates and food Queing for drinks Felt like you couldn't move seats”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Waited 50 mins for the transfer bus after landing. 3 jet parks 3 buses came and went in that time though. The third jet parks 3 bus driver kindly called to get it there. Not what you want when you’ve been travelling all day”
Helpful Report
Posted 1 year ago
R Davies
Verified Reviewer
“Although the price was good it was a nightmare finding a space it took twenty minutes and was only when we spotted someone leaving. We had to carry our cases down/up badly lit steps to/from the bus stop. Had we of known this we would have paid more for a more convenient parking space.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“We usually book airport parking with Holiday Extras and are not usually disappointed. However, on this occasion there was only 1 bus operating from the car park to the airport terminal so it meant a build of people standing waiting at the bus stop and worrying about missing their flight. Hopefully this was a one-off as the service is normally efficient and issue free.”
Helpful Report
Posted 1 year ago
Sue FRENCH
Unverified Reviewer
“Plaza Premium T5 departure lounge was overcrowded, very noisy and seating was uncomfortable with a limited range of food and drink. Did not represent good value for money even with the 10% discount applied to the booking. Will not be using again.”
Helpful Report
Posted 1 year ago
Holiday Extras is rated 4.3 based on 8,066 reviews
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