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Holiday Extras Reviews

4.3 Rating 8,066 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,066 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Email:

customerrelations@holidayextras.com

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Philip Saunders
Unverified Reviewer
“Parking is a nightmare on first come first served hen you have to leave your keys in the hope you car does not get damaged. there is building work going on in the hotel rooms are moderate noise from road very load, breakfast very poor would not use again”
Helpful Report
Posted 1 year ago
Laura Mcmillan
Unverified Reviewer
“Car park was a shambles as people parked on the junction roads, entry could be made with no booking and nobody in control... Plus side only I was stuck at the barrier asked for help and instantly received it.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I presented ticket at exit and was asked for £ 360 although I fully repaid. It took embarrassing few minutes holding others whilst extremely competent man on phone at gate unravelled software glitches.”
Helpful Report
Posted 1 year ago
KEITH SMITH
Verified Reviewer
“The meet and greet at the Birmingham airport on arrival went ok. However, on our return we experienced problems with the car. It was absolutely filthy. We were only away for 7 days but the car was covered in dust and dirt and the inside drivers side was coated with mud on the floor. I suggest that Holiday Extras review their due diligence process when selecting car park providers especially the locations where the vehicles are held. I will look for an alternative on my next trip.”
Helpful Report
Posted 1 year ago
John Owens
Verified Reviewer
“2 stars because location & shuttle service where spot on, but the car looked like it had been parked in a forest for a week. Covered in tree sap and bird droppings, if I ran park2fly I would be embarrassed to return cars in that condition.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The wait for a bus to Jetparks 3 at Manchester Airport was unacceptable. 50 minutes wait in the heat was awful on our return from a great holiday. The first bus was full, second took us but only after persuading the driver to let us on. 2 buses in 50 minutes was ridiculous. Not the service we expected having used this car park on previous occasions”
Helpful Report
Posted 1 year ago
Stephen Carter
Verified Reviewer
“Arrived at long stay parking no numberplate recognition despite giving this in advance of travel. Pressed button to speak to someone who eventually found booking and told me to take a ticket. At exit machine asked me to pay £230! Yet more hassle! At Radisson Blue we paid for dinner and drinks as we spent so we could get a quick check out at 03:30 the following day as we had to be at airport security by 04:00. Next morning they said they had no record of us paying. After logging on to mobile banking we were able to prove we had already paid our restaurant and bar bills. Not a great start to the day. Furthermore the quality of food and the service was the worst I have ever received at a Radisson Blue.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I found speaking to a person nearly impossible, sometimes things are more complex than a text can take or I can handle texting. The people on the end of the text whilst polite could not understand my issue and it was difficult to get them to understand. I have ended up with a voucher! I have no idea how to use this or in fact where it actually is or what it is for, I feel another long texting coming on, o my poor fingers¬¬¬ Please let us speak to a person in person it really would increase your rating.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Took too long to return the car.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Got the car back with the drivers chair in nearly an horizontal position with the steering wheel adjusted to match the position of the seat...also new radio stations appeared on the radio. Understand for safety the seat would what some adjustment to match the driver but this was quite ridiculous....clearly having a prank.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Drop off was easy enough, but the bus was incredibly cramped on collection and no consideration given to seating people with disabilities first. When we found our car on return it was nearly impossible to wheel a case down the side of it because cars had been parked so closely together. I would never do this option again.”
Helpful Report
Posted 1 year ago
Debbie Swaine
Verified Reviewer
“Wasn’t happy landed at 2 pm waited for the bus waited 20 mins more was a que and only 1 small bus came a lady driver , she got as many as she could packed like sardines standing up in small aisle , had to wait for her to come back , only 1 bus !!!”
Helpful Report
Posted 1 year ago
Mr Stephen Vessey
Verified Reviewer
“Grossly over priced for the quality of the car park.. not enough spaces.. too many restricted areas which could be allocated for parking”
Helpful Report
Posted 1 year ago
JC
Unverified Reviewer
“We were taken to the wrong car park on the return journey. The driver checked our ticket but not properly. We wasted an hour going to the wrong car park, being brought back to the airport and then being dropped off at the correct location. In fairness, the driver was apologetic and did what he could to put his mistake right.”
Helpful Report
Posted 1 year ago
Chris Lallemant
Unverified Reviewer
“We do book meet and greet regularly from Stansted and never had any problem….. Not so much from Luton, On return, no one at the desk, when found staff around the car park, we were told to wait by the desk and wait, impolitely, after 20 mns, when enquiring how much longer it would be, been answered abruptly that our car would be there as soon as possible, still with a smirk on his face….. which enraged us, We definitely didn’t get the service we paid for, it says on the paperwork what time we were landing ….. why is the car not in hand by then, Luton guys have a lot to learn in dealing with travellers ….. we left very disappointed by the non service received”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The hotel was excellent with quick easy access to the airport. Car drop off was swift and easy. Pick up ok . When we left the car park we noticed that the car camera had been uncoupled which was a bit suspicious. Also I always leave £10 note & loose £1 coins in the ashtray. All the money had been taken. Whilst the service was good I will not use again due to being untrustworthy. & would not recommend blue circle.”
Helpful Report
Posted 1 year ago
Christopher Bazell
Verified Reviewer
“Despite pre booking very difficult to find a place drove around a lot before a space appeared caused stress that we might miss flight”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The hotel is obviously in the process of major refurbishment (wires hanging everywhere and builders equipment). Used their service to the airport and arranged to phone them when we came back. Unfortunately, we phoned them when our flight arrived and were told that there was no one available to drive us”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Holiday Extras was good, jet parks 3 at Manchester was not, no buses to ferry you to the airport, heavy rain, bus shelters full of passengers getting soaked which are not big enough ,and buses going by as they were already full. Car park over crowded and parking outside of the bays or just parking anywhere total chaos.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Charged me 15 pounds for picking my car up earlier than the time I said”
Helpful Report
Posted 1 year ago
Holiday Extras is rated 4.3 based on 8,066 reviews
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