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Holiday Extras Reviews

4.3 Rating 5,647 Reviews

81 %

of reviewers recommend Holiday Extras

Company Reviews

4.3

Based on 5,647 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Holiday Extras 5 star review on 31st March 2024

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 5 star review on 9th December 2023

Holiday Extras 2 star review on 9th October 2023

Holiday Extras 2 star review on 9th October 2023

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to find the Aberdeen Airport parking site, despite using the directions on Holiday Extras App. Was running short of time to departure so parked were directed by airport staff member. On return a week later we discovered the car had been parked in wrong car park. Looking forward to receiving a full refund from Holiday Extras.”

Posted 11 months ago

“It wasn't clear where to go at the destination airport and we had to search for the transfer company. On return the driver drove unbelievably fast in an old mini bus with no seat belts. We were relieved to arrive at the airport in one piece”

Posted 11 months ago

“Hotel was nice, when booked it said parking was £12 per night, (when I got there it was £15 per night) Parked car at short stay meet & greet. Expected my car to stay in car park. When I collected my car it was covered in tree sap & had been driven 6 miles (took photo of mileage when I left it) definitely not happy with the car parking situation & doubt I would ever do it again”

Posted 11 months ago

“Very convenient location but expensive (we traveled with children during half term) and on our return (late at night) the car was delivered to the wrong terminal and we had to wait about half an hour for it”

Posted 11 months ago

“It took 25 minutes to find a parking space. It was only because of a bus driver dropping of some returning passengers that was able to find one.”

Posted 11 months ago

“Wasn't value for money.”

Posted 11 months ago

“When I collected my car the heater had been turned up to the highest temperature and someone had been smoking in the car as there was a strong smell of cigarettes. It took a while for the smoking smell to clear I also have child seats in the back that smelt of cigarettes.”

Posted 11 months ago

“Short staff on arrive (droop off) waiting and few staff members have cigarette break busy time more people traveling on holidays , on return problem with found car key waiting for 10 minutes wife with little one was waiting on airport with luggage (small van to collect all passengers with luggage) last time using service”

Posted 11 months ago

“There was nothing with the airport meet and greet at the airport. The only problem was the poor information given to the airport by Holiday Extras. This meant the gates did not open for us and the handing in of the keys meant the booking had to be looked up.”

Posted 11 months ago

“Hilton Heathrow T5 nice hotel with spacious room and bathrooms - very clean and tidy. We ordered drinks at the bar and carried them to our seats and then discovered that they had charged us 15% service charge! Used with a stay and park package - whilst getting to the airport was a breeze - buses every 30 minutes in the morning on our return a different story only one an hour - consequently waited over an hour for a bus to return to the hotel to collect our car - so was far from impressed with bus service So in brief while hotel is OK - transport is a no go!”

Posted 1 year ago

“Holiday Extras are fine, but choosing the Bristol Long Stay car park was probably the wrong choice - not easy to find a space, and a very long walk to the terminal from the furthest spaces - poor surfaces to wheel suitcases and no fun in the rain ! Saw bus stops but never saw a bus anywhere in that car park. Will use park and ride next time… Long Stay is too busy and too hit and miss.”

Posted 1 year ago

“On arrival at M&G entrance booth we were directed to the park immediately on the left, the next car to enter was directed to the right & to the front of an empty covered lane close to the M&G office. We were faced with a walk of over 100 yards with luggage on small wheels on a path which is not wholly smooth. We are 78 & 80(in June), it was very tiring & trolleys are only located at your office as far as I am aware. On return the car was parked in the same location! The area close to the office was packed with uncollected cars so they had not been parked in order of return flight arrival. We had to walk hauling cases as before. You could on booking require the age of passengers & try to direct & allocate spaces for those cars closer to the office both on arrival & return. The M&G cost cannot be justified given these circumstances compared to long stay, where bus transport each end to & from the terminal is adjacent. Also on return M&G signs inside the terminal direct you to a sloped ramp down to ground level which exits at the far end of the terminal. So again we had to walk with cases a considerable distance just to reach your office then the same again to reach our car. On this occasion the system proved far from friendly both ways to older customers. I mentioned in a previous email Nov '22 that in the dark it is not easy to identify the location of the exit ie. where you are aiming for. Arrows on the road do not stand out clearly enough when manoeuvring in closely confined spaces due to parked cars & tight turns to be accommodated. Some signage should be appropriately set at or above drivers eye level.”

Posted 1 year ago

“This company does not issue receipts or invoices for their services”

Holiday Extras 2 star review on 8th May 2023

Posted 1 year ago

“The bus was full, had to wait for a replacement and drop off and pick up we’re not at the hotel had to walk to and from the hotel, next time will get a taxi”

Posted 1 year ago

“The holiday inn Manchester airport is excellent and would have no issues in booking the hotel. Issue being with the bus transportation from the parking area to the hotel. There was no bus stop close by, the bus pulled in to let us get off the bus at the far end of terminal 2 which is quite a distance, at least a 10-15 minute walk and with several pieces of luggage its difficult to navigate. The Jet parks 3 service is good and have used it prior on many occasions however, they need to sort a stopping location more accessible to the new holiday inn and if that was put together, this would be a 5* review.”

Posted 1 year ago

“Car hire……don’t ask speak to Europcar absolute shisters”

Posted 1 year ago

“Holiday extras have always been great, but the same can't always be said for the services they advocate. Aspire Lounge Luton Airport was disappointing and the staff, especially the 'lady' on reception, was dismissive and stroppy, which was not what was needed just before getting on a plane!”

Posted 1 year ago

“At 5:30 on a freezing morning the first bus was full. Next bus kept us waiting without turning heating on. Booking was called Terminal 5 purple parking yet we went to every other terminal first. On return we waited 45 mins and was about to get in a taxi when bus arrived. The bus stop was out of order but no communication as to where to go. Never again. Back to valet for us.”

Posted 1 year ago

“Far too far from the terminal. Luckily was dry would have been awful if wet either way. Should have been a bus.”

Posted 1 year ago

“Very rude lady with dark hair at the check in desk queried our booking and said 3 other bookings had the same name as if she was accusing us of something.She told us to sit on a table with uncomfortable chairs and no charging, the whole lounge was empty bar a few people. She said all the booths and comfortable seating was booked but this was not so as we found out later. I told her the seats were not good for my arthritis or my recent surgeries and she literally came so close to my face that I nearly fell backwards I asked to see the manager as I was close to tears and she finally relented and said we could sit where we liked She continued to stare at me for some time Very unpleasant arrival, something needs to change at Aspire Liverpool Other staff were fine, food limited, no scones but good cake”

Posted 1 year ago

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Holiday Extras is rated 4.3 based on 5,647 reviews