Very rude lady with dark hair at the check in desk queried our booking and said 3 other bookings had the same name as if she was accusing us of something.She told us to sit on a table with uncomfortable chairs and no charging, the whole lounge was empty bar a few people. She said all the booths and comfortable seating was booked but this was not so as we found out later. I told her the seats were not good for my arthritis or my recent surgeries and she literally came so close to my face that I nearly fell backwards I asked to see the manager as I was close to tears and she finally relented and said we could sit where we liked She continued to stare at me for some time Very unpleasant arrival, something needs to change at Aspire Liverpool Other staff were fine, food limited, no scones but good cake