Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,878 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional in all aspects. Coach Drivers helpful and courteous.”

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Posted 3 days ago

“Easy to find car park, short walk to airport, rather expensive.”

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Posted 1 week ago

“Really excellent service. Very pleasant and helpful staff.”

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Posted 4 weeks ago

“I always use the Park Smart carpark at Liverpool Airport and never experience any issues. The only reason I gave 3 star's was because I believe it is far too expensive. Within a couple of year's the price has doubled in all forms of car parking at the Airport and I feel it's totally unjustified.”

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Posted 1 month ago

“Everything went to plan other than on our return to Jetpark 3, we had parked in Zone A which was completely flooded with no assistance from car par k attendants to call on for help”

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Posted 1 month ago

“The process was fairly easy on arrival. However finding the bus on the way back was tricky with a couple of us ending up in wrong car parks, all we need to know is to head for bus stop 11 but the paperwork didn't mention it. Finally finding the car in a huge car park was not easy, it would be so easy if they just had bay numbers.”

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Posted 1 month ago

“The hotel and parking was ace so convenient as the carpark was across the road, however when getting to our destination I was told I’d be greeted by a person with my name for my hire car which I wasn’t I had to search for him after a phone call. Also I ordered an estate as there was four of us and I got a small suv which was underpowered and to small for our cases so we had to squeeze in.”

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Posted 1 month ago

“Ibis hotel at Manchester was brilliant so clean n great location how ever maple car park was awful we had to walk half a mile for car with luggage on an awful gravel road..we waited to be picked up after our flight for 45 mins”

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Posted 1 month ago

“Made the mistake of not using our usual purple parking and went with Take Off Meet and Greet. Drop off was fine, but pick up was a nightmare. Rang from baggage recalim as per normal but ended up waiting 50 minutes for our car in the freezing cold. Lots of excuses as to why our car was late etc, but would not use again just to save a few pounds.”

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Posted 1 month ago

“Nice section of food and drink but not worth the money unless you can stay for the full three hours. It did not help that the lounge was late in opening and there was a long queue at 4am.”

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Posted 1 month ago

“Good service with the exception of having to go to terminal 5 rather than just 2 or 3.”

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Posted 1 month ago

“Excellent service with Holiday Extras and competitive with pricing. Bristol Airport multi storey parking was a different story - poor signage in multi-storey and exhorbitant pricing.”

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Posted 1 month ago

“It was fine but due to traffic shuttle back to the car park took a long time”

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Posted 1 month ago

“45 minutes waiting at terminal 2, no ringway coach, when it did arrive driver was rude and not very apologetic. Other drivers for jet parks 3 and 1 radioed but no answer. Poor service.”

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Posted 2 months ago

“Have used this service a couple of times. Each time the car comes back filthy. This time we asked for a clean on return. It came back half clean with various dirty marks still showing, including a scratch to the door. When flagged to one of the staff we were accused of already knowing about the scratch. It was small enough to rub out with polish, but it wasn’t the point. Very reluctant to use again.”

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Posted 2 months ago

“Car parking was a reasonable price and the service on the day was efficient. However the car was returned absolutely filthy and coated in dust.”

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Posted 2 months ago

“Easy to book parking. But wasn’t on the list for the carpark when we arrived. Luckily I had printed confirmation out which made the problem easier to sort.”

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Posted 2 months ago

“Car spaces were small and had grass growing over them. Bus service was very good”

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Posted 2 months ago

“Booking was simple and we were happy with the price. Our Airport Transfer driver was great, and the car was very comfortable, but the pick up process wasn't as smooth as expected. After arrival we spoke with the pick up office and we waited where we were asked to, but the driver tried to make contact with us via WhatsApp rather than come in to the terminal to meet us. I hadn't connected my data, so we stood for ages waiting before he eventually came in and found us.”

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Posted 3 months ago

“The staff at Aspire Lounge are very friendly and polite, the food however is very basic and cheap, the coffee/tea is from a machine and when we were there it was only 1 and a wait. Very limited considering the cost. We use the lounge as it is preferable to being out in the departures area but you certainly pay for the privilege.”

Helpful Report

Posted 3 months ago

Holiday Extras is rated 4.3 based on 8,878 reviews