Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,042 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,042 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went in before a late afternoon flight. Felt the food was OK but not great. Very little choice or variety. Been before for breakfast which I felt was much better. Would book again for before a morning flight but not for an afternoon or evening one”

Helpful Report

Posted 1 day ago

“The purple parking in Bath Road was ideal for getting to terminal 2 in time for the flight. The problem was on the return. We waited 45 mins for a bus then had to go to terminal 5 to collect more passengers meaning we got back to the car over an hour after arriving at the bus stop. I think I would rather try somewhere else next time sorry.”

Helpful Report

Posted 4 days ago

“great to drop your car at the terminal and have it close by for collection. Not so great that there are no signs to follow to find the key collection hut from T1 Manchester until you leave the terminal building, we went out of wrong door and had to ask for directions. Also the cars are collected from a named row but could be anywhere along the row not in a numbered space. And better if the driver didn't adjust seat position, steering wheel position, all mirrors and judging by my dash cam drive a few miles to an offsite lot with completely steamed up windows.”

Helpful Report

Posted 4 days ago

“It was ok Struggled on the hardcore moving cases from car parked on it . Hard to find due to road works and navigations on diversion which wasn’t the car parks fault . I wouldn’t use this car park again sorry to say .”

Helpful Report

Posted 1 week ago

“It costs too much to park. Price has doubled in the last 2 years.”

Helpful Report

Posted 1 week ago

“Would have been better if the signage to find you could be better”

Helpful Report

Posted 1 week ago

“Parking is fine. Hotel room very tired, filthy carpets. Staff are very helpful.”

Helpful Report

Posted 1 week ago

“Was unable to access VIP lounge in Bristol airport”

Helpful Report

Posted 1 week ago

“Manchester drop and go, excellent service for drop off but really long (20 mins +) wait for transfer bus to terminal 2, too far to walk so no choice other than to wait and wait. Coming back the bus was better but key collection totally unmanned, just left to figure it out ourselves. Overall close but no cigars. Holiday Extras were fine as a service provider, but drop and go was meh. Could have been v good with a few tweaks.”

Helpful Report

Posted 2 weeks ago

“I booked a Speedy Shuttle service from Heraklion Airport to Stalis. When I received I received no information on where to find this. Eventually I found a taxi driver had been instructed to take me to Stalis. This was fine and I was pleased. However, for my return journey I received NO information at all on my journey. I phoned every number on your paperwork but no one answered. This meant my last day was spoiled by the stress and worry of this. Eventually I discovered from Orbis that a taxi would collect me at 8pm for my flight. I feel that your admin system is not very efficient and caused me needless worry.”

Helpful Report

Posted 2 weeks ago

“Easy to enter the car park and park. However the bus transfer back from the airport took longer than 12 minutes to arrive (this is what it said on the sign post of how long the bus takes to arrive). This caused big queues and packed busses”

Helpful Report

Posted 3 weeks ago

“quite expensive, driver on the outbound leg was excellent but the driver on the return leg allowed passengers to drop cases in the aisle which was extremely inconvenient to other passengers not to mention dangerous”

Helpful Report

Posted 3 weeks ago

“Dropping off was easy, picking up was a bit of a faff. Was sent across to office in middle of car park and was told I had to go up a floor to other office via staircase. Come back down to my luggage and scanned ticket to find my car was on next level. Not exactly meet and greet when you’re messed about. True meet and greet as I remember from years ago is when you were met personally upon departure and arrival.”

Helpful Report

Posted 3 weeks ago

“Purple Parking at Heathrow entails long wait and slow return drive to return from T2 to parking lot. Be prepared for 45 mins.”

Helpful Report

Posted 3 weeks ago

“Radisson Blu excellent and quiet. Stayed several times if early flight. Car was ready for collection on return although wing mirrors would not work and car looked dirty. Made us wonder where it had been parked. Even the interior car passenger mat needed a good hoover. Looked like sand had been spilled. Other than that all fine.”

Helpful Report

Posted 4 weeks ago

“Good location and parking however expensive in the hotel and transfer to airport a rip off ! It’s a few mins charged 25 quid on way back a normal London cabbie 12 quid. If your staying with a child there are no family rooms they wheel in the smallest skinny pull out bed ever so not really ideal for what you pay for here”

Helpful Report

Posted 1 month ago

“The parking all went well, but the arrangements for exiting the "orange car park barrier" is difficult. long queues with many persons unable to operate the ticket scanning machine, I was unable to scan my ticket & could only raise the exit barrier by paying an exit fee of £6.00 when the fee had already been included in the parking charge.”

Helpful Report

Posted 1 month ago

“Overall, all went well. The shuttle bus service was however slow and the buses overcrowded.”

Helpful Report

Posted 1 month ago

“Only positive is the car was on time, but had obviously been parked outside it had loads of bird droppings over it”

Helpful Report

Posted 2 months ago

“Couldn't fine a car parking space had to wait until someone left, coming home was the worst bit of our journey we were left waiting for 25 minutes on cold windy night standing at the bus stop.”

Helpful Report

Posted 2 months ago

Holiday Extras is rated 4.3 based on 8,042 reviews