Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.25

4.3 Rating 5,688 Reviews

82 %

of reviewers recommend Holiday Extras

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4.3

Based on 5,688 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 31st March 2024

Anonymous

Holiday Extras 1 star review on 11th December 2023

M Smith

Holiday Extras 5 star review on 9th December 2023

MRCEEKZ

Holiday Extras 2 star review on 9th October 2023

Alan Judd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I know the car wasn't the cleanest when we left it - but to return it with mud all over the wheel arches and covered in bird poo, feathers and bits of nest, suggest it was kept in a field while we were away.”

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Posted 1 month ago

“I think this time was very expensive, I paid for 24 h £51 , service was great but not very happy about the cost.”

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Posted 1 month ago

“Staff lovely but think it has gone downhill a bit choice not same no tablet pastries plus when i looked to poss book again i would have to pay for my granddaughter who is only just turning 3 before our next travel and wouldnt be drinking or eating anything so not worthwhile dont think i would rush into booking again”

Helpful Report

Posted 1 month ago

“Really hard to find at Leeds Bradford airport. The email gives you several postcodes and if you choose the wrong one you end up in short stay and as we did had to pay £13 to exit as we had the wrong car park. The signage is appalling and for us we were staying in the travel lodge the night before. But if you plan to park and get your flight allow time for finding it. The actual car park is fine, shuttle bus is tedious to wait for and again is slow. Just allow time to find it get to the airport and probably park up the day before. Otherwise I would simply park in short stay at the airport which is a. 4 minute walk to the terminal and easier to find!”

Helpful Report

Posted 1 month ago

“I have used holiday extras many times over the years and has always been of excellent service. Bur our last trip was messed up with the date of bookings. They had booked my car for parking at Heathrow from the 20th of March to the 4th of April. OK not a big problem but the problem was the hotel was booked for our return date the 4th of April. We booked the hotel for the 20th of March. As it's not very easy to get hold of anyone or have a contact number only a stupid computer to write to. We had to book another hotel to stay in on the 20th of March. At an extra cost to our selves. We are still waiting for there customer service team to get back to me about this problem.”

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Posted 1 month ago

“The airport parking was close to the airport but signage was poor and it was incredibly expensive.”

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Posted 1 month ago

“Booking process and instructions excellent but unfortunately we had to wait 15 minutes for the car to be delivered once we were at the collection point. Friends who used another provider received their car significantly quicker.”

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Posted 1 month ago

“It was advertised as a ‘5 min’ drive by bus at the airport. True, but it took extra 25 mins for the bus to actually leave the car park…”

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Posted 1 month ago

“A little disappointed as the lounge was so very busy and I thought the food was very sparse. I do not think I would pay for this service again at Heathrow.”

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Posted 1 month ago

“Arrived to park our car at Heathrow T5 to find the car park had moved 3 weeks earlier so we drove round and round incurring an additional charge whilst trying to find where to go. Not acceptable! However once we arrived the service was good on both drop off and return so well done to the staff on the front line”

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Posted 1 month ago

“For the second time booking the VIP lounge we were again disappointed. Our flight was very early and therefore we were not able to take in the breakfast in our Hotel and were hoping for something hopefully hot but at least decent. How wrong we were. The food on display was just warm and lacked choice. This Lounge is grossly overpriced and we feel that having given it two chances we won’t be booking again. This isn’t a decision taken lightly as we have used the airport lounges for a lot of years but enough is enough.”

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Posted 1 month ago

“Dropping car off was a doddle arrived slightly early but it wasn’t a problem.picking car up was not so good,I was told when in baggage to ring and I did to be told my car was already in the car park,so I made my way to the desk to pick my car up and was told I had five minutes to get out of the car park or I would have to pay to get out.when arriving at the barrier I inserted my ticket and to be told I had to pay £6-50 to exit the car park.😡”

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Posted 2 months ago

“Drop off car park had changed and nobody informed us. There was a man in a neon jacket redirecting people to short stay level 4. At level 4 no maple parking desk had to use purple parking same on return when we waited 10 mins for our car to appear. It had been driven 8 miles (round trip?) and had mud on the pedals and paper sheet in the footwell. What a shambles Holiday Extras should have informed us of the change did Maple Parking not inform them?”

Helpful Report

Posted 2 months ago

“We have used many times and have been happy, this time tho we waited over 25mins for the transfer back from the airport terminal ...”

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Posted 2 months ago

“Booking Meet and Greet at M/C was easy and parking fine leaving UK. Returning late at night, nobody around to help us find our car in the dark.”

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Posted 2 months ago

“Holiday Extras website was easy to use, my problem came when I was parking my car - or attempting to. Accessed the car park and went looking for a spot, and looking, and looking. It was a nightmare. Eventually found a spot but there were multiple cars still driving around as I eventually made it to the lifts. Would think twice about booking the multi storey again.”

Helpful Report

Posted 2 months ago

“Very disappointed, that for the third year running, the barrier did not open at EMA Mid stay 3 car park. No one answered on the intercom either (4.30am approx.) Got a token in the end but then the token is a problem when you exit the car park after the holiday. Just a load of hassle and inconvenience. I went to see the staff in the office at EMA airport parking. Their sarcasm beggars belief. Asked if my car was stolen. The staff refused to accept that the barrier fails to open!!!. Also, other people queuing behind us couldn't get in either. Why doesn't someone sort this out. Same problem at one of the Birmingham car parks too. Lots of people queuing to get in and out.”

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Posted 2 months ago

“The Ibis is well situated for Birmingham Airport terminal. Our bedroom was large, very clean and the bed was comfortable. However, I would describe the hotel foyer or entrance as cheap and cheerful, not particularly welcoming and disappointing.”

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Posted 2 months ago

“No problem with the website. But have to say not impressed with the Midstay 2 car park at Leeds/Bradford. Not easy to negotiate the route to the terminal. A good 15 min dragging the cases up a slope trying to avoid the pot holes and cars driving into the park. Then of course the same problem on return when at night is not well lit.”

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Posted 2 months ago

“The hotel was lovely, the bed was perfect, great nights sleep but when we booked we were told breakfast was included & at breakfast was told it wasn't!! So had to spend nearly £30 in the airport .....”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 5,688 reviews