Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,141 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 9,141 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book parking. But wasn’t on the list for the carpark when we arrived. Luckily I had printed confirmation out which made the problem easier to sort.”

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Posted 3 months ago

“Car spaces were small and had grass growing over them. Bus service was very good”

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Posted 4 months ago

“Booking was simple and we were happy with the price. Our Airport Transfer driver was great, and the car was very comfortable, but the pick up process wasn't as smooth as expected. After arrival we spoke with the pick up office and we waited where we were asked to, but the driver tried to make contact with us via WhatsApp rather than come in to the terminal to meet us. I hadn't connected my data, so we stood for ages waiting before he eventually came in and found us.”

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Posted 4 months ago

“The staff at Aspire Lounge are very friendly and polite, the food however is very basic and cheap, the coffee/tea is from a machine and when we were there it was only 1 and a wait. Very limited considering the cost. We use the lounge as it is preferable to being out in the departures area but you certainly pay for the privilege.”

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Posted 4 months ago

“Room at the Ibis was convenient for the airport and clean and comfortable. Parking left a lot to be desired. To reach the hotel on foot you have to take a circular route or attempt to cross the double carriageway and take your life in your hands. On return we were given no indication where to find the car in the carpark and the barrier did not rise as we were told it would.We had to press the intercom button three times before anything happened a passerby said it was always happening. We would use the hotel again but not the parking.”

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Posted 4 months ago

“Upon collecting car, the drivers footwell still had the protection paper laid down and lots of grass laid on top.”

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Posted 4 months ago

“Didn't like the 20min wait for the bus to pick us up at midnight”

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Posted 4 months ago

“Range of parking options available but considering I've used the site for a while and have travel insurance with you the rewards/discounts are rubbish for loyal customers.”

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Posted 4 months ago

“Rude staff, no signposts to let you know where to drop keys etc, tight spaces,”

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Posted 5 months ago

“second experience - last time was much smoother - took a bit long for the bus to pick up at Luton from the stop.”

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Posted 5 months ago

“Car park automatic system was great with access and egress great. However, the return transfer bus I was waiting over 30 mins at the airport terminal. A dedicated queuing system has to be put in place at the terminals too to avoid skipping and remove the risk of 'disagreements'”

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Posted 5 months ago

“Ok,but could have used better signage to entrance.”

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Posted 5 months ago

“All fine until the dinner we had pre-booked. Very disappointed, we ordered burgers without the bun, they were very dry and overcooked and totally inedibl.”

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Posted 5 months ago

“On returning to our car we realised we had been given someone else’s key which delayed our onward journey”

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Posted 5 months ago

“Incorrect information sent on email. Detail stated to attend booth 11, however this was incorrect and we had to ask numerous people and eventually found out that we needed to go to 19 which was for TUI, even though we weren’t booked with TUi. Not what you want to be dealing with late at night.”

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Posted 5 months ago

“One of the 2 entry barriers did not appear to be recognising number plates. The person in front of us experienced problems and so did we, but people were flying through the other (left hand) barrier. No problems after we reversed out and changed queue! Took 15 mins to find a space to park as very few free spaces in the whole massive park. Waited a long time for a bus from the airport to return to the park. Bus stop not very clearly signposted at the airport. Only marginally cheaper than taking a taxi now.”

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Posted 5 months ago

“Airport premium car park - Normally have no problems but this time on our return the barrier wouldn't accept our ticket, after a long day travelling it was the last thing we needed stuck in the airport car park. Saying this we will definitely book again.”

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Posted 5 months ago

“Very happy with parking and hotel Gatwick Worth, the problem came with contacting the taxi that came to pick me up at the end of my holiday. I did as instructed and stood beside express pick up sign on floor 0. I couldn't hear or understand the driver on the phone who came to pick me up He got quite irate at the time but okay when he finally located me. Not pleasant experience.”

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Posted 5 months ago

“Went in before a late afternoon flight. Felt the food was OK but not great. Very little choice or variety. Been before for breakfast which I felt was much better. Would book again for before a morning flight but not for an afternoon or evening one”

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Posted 6 months ago

“The purple parking in Bath Road was ideal for getting to terminal 2 in time for the flight. The problem was on the return. We waited 45 mins for a bus then had to go to terminal 5 to collect more passengers meaning we got back to the car over an hour after arriving at the bus stop. I think I would rather try somewhere else next time sorry.”

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Posted 6 months ago

Holiday Extras is rated 4.3 based on 9,141 reviews