Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,886 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Short Transfer . Regular buses . Staff very friendly. Would use again .”

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Posted 8 months ago

“It took 25 minutes for our car to be returned. Not fun when the temperature is near zero.”

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Posted 8 months ago

“Car returned muddy inside drivers side and outside.”

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Posted 8 months ago

“The close proximity to the Terminal for parking and the accommodation was the best feature of the deal. The term 'budget' hotel was also an accurate term. Thanks!”

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Posted 8 months ago

“The car park is very easy to locate and plenty of parking but very expensive.”

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Posted 8 months ago

“All straight forward, 5min walk to the terminal”

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Posted 8 months ago

“A smooth entry and exit”

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Posted 8 months ago

“Quick efficient service but: - why don’t you use paper mats for footwells on customer cars? - why don’t you your drivers change everything the seat position and steering wheel?”

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Posted 9 months ago

“Confusing parking, even the hotel staff weren't sure. Long confusing walk to the hotel from the car park. Poor bar, food facilities although the HI opposite was really good. Car collection on the way back was long winded as had to queue for 30 minutes behind hotel guests to get keys”

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Posted 9 months ago

“It’s not as good as the service at Terminal 1. It’s 4 storeys up which you have to find your way too! You should just drive in on the ground floor and be greeted. Staff were very helpful but think for this service it’s needs to be more convenient than it is.”

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Posted 9 months ago

“Ryan Air changed our booking Online tried to change booking..would not go through on line Fortunately on line chat gave us a direct line to car parking….where we resolved issue. 5* to HE agent…3* to website”

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Posted 9 months ago

“Everything was booked and confirmed that I'd be picked up from the airport to the hotel and then taken back to airport. When arrived at airport found it easily and it took me there, no problems. However for the return no coach arrived, nothing! Was definitely right spot as message had said. Rang the helpline and they said its on its way but late, waited, nothing, so rang back and they said they couldn't help, and hung up! Tried calling again and no one ever picked up! I waited 40mins, and nothing turned up! Ended up getting taxi, completely wasted my time and money!!”

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Posted 9 months ago

“The booking process was fine. However i couldnt exit the car park it demanded money from me. Eventually i got hold of someone on the phone who accepted my booking ref. He told me I should have a token.”

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Posted 9 months ago

“Hotel and Parking great as always, highly recommend. Negative is that IHG rewards points are not available when booking via Holiday Extras!”

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Posted 9 months ago

“Drop off is very convenient and you walk straight into terminal 2. Picking up your keys when collecting your car is simple. Scan your receipt and collect keys from secure key safe. My only gripe is last few times I've used the service the cars are parked very close together making it difficult to enter the car. Also whoever parked it during the week adjusted the drivers seat every which way: height,tilt,recline etc. Is this really necessary as I could see from my tracker that the cars are only moved a short distance. Yet the service is still better than patking on nearby car parks then having to bus in and out”

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Posted 9 months ago

“Don’t understand the term disbiliry”

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Posted 10 months ago

“We had used Holiday Extras transfers several times before without any problems. However, this time on arrival at the transfer desk in Tenerife South Airport we were told the driver was on his way, but we had to wait at least half an hour before the taxi arrived, whereas we were expecting, and were told that the driver would be waiting for us. The pick up time for the return journey from the hotel to the airport was not realistic. We had a pick up time if 13:10, and the plane had a departure time of 15:40. Ordinarily this would have been ok, but on the way to the hotel on arrival we noticed large traffic jams in the direction of the airport, and we had also been made aware of long delays at the airport. We spoke to our TUI rep and because of the above issues she suggested a pick up time of 12:00. I spoke to the emergency number and they did amend the pick up time to 12:00, and the taxi arrived at the hotel on time.”

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Posted 11 months ago

“Booking was for 8.20pm landing plus 1hr. Good communication when we landed from the driver and said msg when through and outside. We did, 3 mins before the hour was up. Told by the driver we were a “no show” and he hung up. Phoned the contact number to be told, we had landed 5mins early and only had 45mins from landing. Would not listen to me saying we had an hour from 8.20 as per agreement and also hung up! Had to sort taxi but in fairness, Holiday Extra refunded the cost plus £22. First time using this service, will think twice before using again. Also, take screen shots of your messages etc as you will need them.”

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Posted 11 months ago

“Drivers arrived on time. Car from the airport was waiting for us, but felt the driver drove very fast and felt slightly uncomfortable. Parking at Gatwick easy. Went to wrong bus stop on arrival at Gatwick and asked a bus driver where the pick up was. He pointed at a bus stop 250 yards further on, then drove to that stop for pick up, leaving us to drag our luggage after him to get on the same bus. We are both 80 yrs of age. Not impressed.”

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Posted 11 months ago

“Easy process and quick pick up”

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Posted 11 months ago

Holiday Extras is rated 4.3 based on 8,886 reviews