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Holiday Extras Reviews

4.3 Rating 5,688 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

4.3

Based on 5,688 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Holiday Extras 5 star review on 31st March 2024

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 5 star review on 9th December 2023

Holiday Extras 2 star review on 9th October 2023

Holiday Extras 2 star review on 9th October 2023

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last parking booking was processed wrong where time in and time out were put as midnight. Not what I requested through the booking form. I had to cancel my booking and rebook in for much higher price only to be informed a few days before departure that it was a system glitch and I could have used my voucher with wrong hours. I always had a good service from holiday extras but on this occasion made me really cross”

Posted 4 months ago

“Booking was fine, friendly staff on arrival at the carpark, had to wait on the bus too long before leaving for the airport?? Returned to find car had been damaged by another customer!!!”

Posted 4 months ago

“Car park system was run perfectly - easy and organised, fantastic. Holiday inn room was pretty grotty - there is no way a 12 and 14 year old could sleep on the sofa bed - not suitable for over 5s. In the end I switched with my son and had no sleep at all and neck ache for the next 5 days!”

Posted 4 months ago

“I get that mirrors and seat positions etc may well be changed but the memory setting on my car was changed, all mirrors moved and more importantly my automatic lights had been turned off meaning I set off without realising the lights were not on. Overall it was ok, have used M&G quite a few times without any issues, didn’t seem as good this time.”

Posted 4 months ago

“Though the hotel was fine, we had 2 different directions for the parking which was highly confusing and led to some stress at 3am in the morning which we could have done without.”

Posted 4 months ago

“Very dependable but a bit late picking up for return, not the cheapest but not the most expensive either. Have used a few times and generally good service”

Posted 4 months ago

“Meet and Greet Liverpool airport Signage off Speke Hall Way to Meet and Greet not apparent so ended up in front of long stay. Had to reverse back and pay £5 to get back to roundabout. Eventually found meet and greet entrance by consulting airport site map Likewise no obvious signage in airport concourse directing one back to Meet and Greet collection”

Posted 4 months ago

“Good service but no pickup or dropoff service from Liverpool airport it's saying short walk to terminals but it's 5 to 10 min walk not ideal if you are traveling with young children”

Posted 4 months ago

“Was very close & convenient as my mum has mobility issues. I had previously spoken to someone online regarding this & also staff on arrival. On return my car was parked in one of the furthest bays away from the key collect & was tightly parked between two other vehicles despite a disability stamp on my key fob. It was the closest car park to the terminal though.”

Posted 4 months ago

“I pre booked a parking space and this time I managed to find one. However at the exit (again) the barrier would not rise. I then spent nearly ten minutes with an operator giving my booking reference and vehicle registration number and finally the barrier rose and let me out. Operator helpful and polite the process is not helpful.”

Posted 5 months ago

“The hotel and parking was great but we were sold a return ticket for the hopper which didn't run early enough for our flight despite being told the time of the flight. We were refused a refund on the grounds that we hadn't checked the times ourselves! The taxi for 10min arranged by the hotel cost£32 and we had to pay again for the hopper on return because we hadn't done the outbound trip. We are out of pocket by £45.”

Posted 5 months ago

“Good service but after I have bought a parking, accidentally found out that the price on Ryanair website was £10 cheaper. I suppose to save money with Holiday Extras but I the end I feel that I was ripped off.... Not nice.”

Posted 5 months ago

“Convenient but ANR was rubbish, tried to exit but barrier would not raise, tried to contact for help but no reply, waited and waited eventually reversed back to try another exit, ended up damaging my car on a post, just what I needed on a return from holiday. Eventually exited on another exit.”

Posted 5 months ago

“Ok. Nice and cosy atmosphere. Staff very friendly and polite. Great attention to detail. Was it worth the money ... In my opinion NO.”

Posted 5 months ago

“This valet parking does not have It's own area where customers can wait and shelter from the rain. Luckily the NCP valet parking has, so one can shdltercthere, if there's room. The signage from recreational to the parking needs review. The whole set up needs to be made customer friendly.”

Posted 5 months ago

“Our booking hadnt transferred to liverpool airport so after a stressful journey we then had to navigate ringing parking and them manually finding our booking!!! Not good”

Posted 5 months ago

“Would recommend for stop overs. Park and stay with the hoppa bus service is good. Had to wait over 35 mi. For a bus in my return I. The cold at T3.”

Posted 5 months ago

“Easy to book online. Easy to find onsite at airport.”

Posted 5 months ago

“It took longer than I would expect for a meet and greet to arrive, nearly 40 minutes. Which felt like an age on a Sunday evening.”

Posted 5 months ago

“Always use holiday extra parking at Newcastle Airport used 9 times this year had to go into the control centre again as the barrier would not open waited 10 minutes to get the card processed”

Posted 5 months ago

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Holiday Extras is rated 4.3 based on 5,688 reviews