Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.38

4.4 Rating 10,071 Reviews

85 %

of reviewers recommend Holiday Extras

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Metrics

4.4

Based on 10,071 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parking all went well, but the arrangements for exiting the "orange car park barrier" is difficult. long queues with many persons unable to operate the ticket scanning machine, I was unable to scan my ticket & could only raise the exit barrier by paying an exit fee of £6.00 when the fee had already been included in the parking charge.”

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Posted 1 year ago

“Overall, all went well. The shuttle bus service was however slow and the buses overcrowded.”

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Posted 1 year ago

“Only positive is the car was on time, but had obviously been parked outside it had loads of bird droppings over it”

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Posted 1 year ago

“Couldn't fine a car parking space had to wait until someone left, coming home was the worst bit of our journey we were left waiting for 25 minutes on cold windy night standing at the bus stop.”

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Posted 1 year ago

“I booked Cobhall parking. It isn’t too bad but it’s very poor value for money- shuttle bus- had to wait for nearly 30mins outside, so when you are travelling to warm weather country, you don’t really wear too many layers. Bus driver- not helpful at all.older people had to put their luggage on shelves themselves which you never expect from other parkings. Overall- it wasn’t worth money as you can get eg. Purple Parking for few quid more.”

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Posted 1 year ago

“Easy entry and exit”

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Posted 1 year ago

“The Hilton at Gatwick may be super convenient and the Japanese themed restaurant food was very tasty, but the rooms are very bland and boxy. Cophall parking worked quite well too, but the bus journey does add 30 minutes to your trip.”

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Posted 1 year ago

“Great service in terms of punctuality and immediately looking after you. I just wish the drivers wouldn't leave muddy footprints in the car.”

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Posted 1 year ago

“Bus turned up after a fair old wait. Swapped drivers outside the pub then continued after they had enjoyed a chat. Reached the first stop in the car park then the driver announced I have to stay here for a few minutes so you can walk to your car from here! We did so and still got out of the car park before the bus had left the first stop. In conclusion, highly priced and punctuated with unnecessary waits!”

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Posted 1 year ago

“The general service provision was pretty easy to use and the staff were helpful however, upon our return from holiday our car appeared to be been left in a place where the Mancunian avian population had used our car as a public lavatory! I appreciate that it is difficult to control such events but, common sense tells you not to park customers cars in areas that are clearly well populated with birds. We have used other airport parking providers and never experienced such matters. Please try to be more considerate in future. It is not nice to return from holiday to a car covered in guano!”

Holiday Extras 3 star review on 5th March 2025

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Posted 1 year ago

“Short Transfer . Regular buses . Staff very friendly. Would use again .”

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Posted 1 year ago

“It took 25 minutes for our car to be returned. Not fun when the temperature is near zero.”

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Posted 1 year ago

“Car returned muddy inside drivers side and outside.”

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Posted 1 year ago

“The close proximity to the Terminal for parking and the accommodation was the best feature of the deal. The term 'budget' hotel was also an accurate term. Thanks!”

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Posted 1 year ago

“The car park is very easy to locate and plenty of parking but very expensive.”

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Posted 1 year ago

“All straight forward, 5min walk to the terminal”

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Posted 1 year ago

“A smooth entry and exit”

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Posted 1 year ago

“Quick efficient service but: - why don’t you use paper mats for footwells on customer cars? - why don’t you your drivers change everything the seat position and steering wheel?”

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Posted 1 year ago

“Confusing parking, even the hotel staff weren't sure. Long confusing walk to the hotel from the car park. Poor bar, food facilities although the HI opposite was really good. Car collection on the way back was long winded as had to queue for 30 minutes behind hotel guests to get keys”

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Posted 1 year ago

“It’s not as good as the service at Terminal 1. It’s 4 storeys up which you have to find your way too! You should just drive in on the ground floor and be greeted. Staff were very helpful but think for this service it’s needs to be more convenient than it is.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.4 based on 10,071 reviews