Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,141 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 9,141 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 1 year ago

“Always use jetparks 3 . It's the best way to park your car and get away with no hassle. The only reason I've reduced the rating this time is because the fee went up astronomically from £70+ to £120+. Same duration, same year... so why such an increase?”

Helpful Report

Posted 1 year ago

“on leaving the car at car park 2 a hotel car park that was being built got to Ibis hotel dropped bags of got map to car park but not signed at all well so had to ask for directions got to gate arm to let into car park did not lift so had to speak through intercom to get into car park found parking spot myself was using disability scooter due to area used being built on was fenced of in areas so difficult to get around as bis concreate blooks blocking areas of could not get out of carpark on my disability scooter and also dangerous as no path to ride on around carpark with oncoming cars had to press intercom to speak to someone to be able to exit carpark they lifted the exit arm to let me out while going underneath arm came down towards my head had to lift my arm upwards to stop barrier hitting my head could have knocked me of my scooter hurting me badly it scared me badly and made me very upset. I would not use this area again as safety was not thought through at all.”

Helpful Report

Posted 1 year ago

“Pre paid carparking good on your part. Crazy at car park not enough attendants. Asked to be parked in disabled could not open doors for disabled wife to get in.”

Helpful Report

Posted 1 year ago

“Parking of car simple and short walk to airport check in and I have used it many times. However, I thought it was very expensive compared to what I have been charged previously”

Helpful Report

Posted 1 year ago

“Long wait infrequent bus service, poor signing of bus stop at terminal.”

Helpful Report

Posted 1 year ago

“Easy access to the car park but you have to be lucky to find a space quickly”

Helpful Report

Posted 1 year ago

“Booked wider spaces at Edinburgh, getting parked and getting to airport on shuttle bus great. Coming back different story, get on bus and driver watching sport on his phone, asked if this was correct bus he replies without lifting head to acknowledge while still looking at phone.Wife gets on behind me and says hi , same thing.Getting off bus my wife says thanks and monotone answer so I thought I’ll say nothing and get off bus and all I get from driver is ‘Aye, your welcome ‘ which made me raging so started shouting at him .He just drove off while giving me 2 fingers. Charming !!”

Helpful Report

Posted 1 year ago

“Liverpool Airport, convenient location, upon arrival barriers did not automatically raise so had to call on site parking company to let me in, same on exit”

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Posted 1 year ago

“All was straightforward arriving and returning. No problems at all.”

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Posted 1 year ago

“Room was good. Very clean. No issues with shower and bathroom all good. Only issue was the tv just turned itself off after 2 min. Guess it was on a timer for some reason. Called to desk but no one came. Couldn’t relax with the news or any program as tv just shut itself off. Apart from that no problem. We took the shuttle bus to airport which was fine.”

Helpful Report

Posted 1 year ago

“Slow bus transfers due to location and busy traffic times as its a few minutes from airport terminals. Didn't like the gravel in many sections of the car park which made it difficult to move cases. Other car park options preferable but would use again if needed”

Helpful Report

Posted 1 year ago

“Nothing wrong with the parking itself. However, half of the car was covered in bird faeces. Not nice when coming back from holidays and car was clean!”

Holiday Extras 3 star review on 31st August 2024

Helpful Report

Posted 1 year ago

“Good price”

Helpful Report

Posted 1 year ago

“Signage to green car park unclear. We ended up doing a loop and going via the airport terminal which cost us £7.00”

Helpful Report

Posted 1 year ago

“Disappointed this time with Parking. Tried to get out of car park only for Machine to request Payment of £175 before Barrier would raise. Went into Office with proof we had paid Gentleman sorted it out. Reg put in wrong Another 4 cars gad same problem.”

Helpful Report

Posted 1 year ago

“Manchester t2 meet and great is very badly signposted which meant we drove round 3 times trying to find it and were charged to exit the drop off area when we had to go up to get directions. Need more signage.”

Helpful Report

Posted 1 year ago

“Directions to car park good, but drove around looking for a parking space. ended up on gravelled area difficult for suitcase movement.”

Helpful Report

Posted 1 year ago

“It went as expected”

Helpful Report

Posted 1 year ago

“Everthing on previous trips has gone well but the last time not so i booked parking at Heatrow from 1am arrived at 1.30am only to find the desk closed and no one there.I rang a number that I eventually found on an an email to be told the desk will not open before 3am. I do think that the booking programe should be sophisticated enough to prevent people booking too earlier a time. When somene did eventually turn up at 2.55am he was obsessed with the fact my entrance ticket said 1.30am well I had been there for 1and a half hours so what did he expect other than that things were fine.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 9,141 reviews