Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,893 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apparent change of car parking provider, advised only day prior to departure, was not evident upon arrival at LLA at 0400, so parking fortunately all OK?”

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Posted 1 year ago

“Use Holiday Extras all the time and never get any problems👍🏻”

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Posted 1 year ago

“It should be easy to book a hotel prior to a flight, include parking, and stay in the same hotel on return before picking up our car. Sadly, despite bringing this to the attention of Holiday Extras on many occasions over several years, this is still impossible within one single booking. It can't be that difficult to adjust the website to cater for this requirement.”

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Posted 1 year ago

“The parking was secure and near to the airport with good buses but the signage to the car park was very poor. The roads close by have been modified so sat nav’s get confused. It needs much clearer signage to get you there.”

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Posted 1 year ago

“Car park easy to find and buses easy both to and from airport. However booking not found so had problems and delay getting in and out of carpark.”

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Posted 1 year ago

“The booking and price was very good, the blue short stay car park at Stansted Airport is the easiest and quickest car park to use. However, the car was not recognised at the barrier on arrival at the booked time so had to speak to the operator, he said that we didn’t need to be issued with a ticket and opened the barrier for us. on going to the exit on our return the barrier did not rise to let us out and yet again had to call the operator to get them to open the barrier for us. Could have done without all the hassle.”

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Posted 1 year ago

“Regular user of holiday extras . Booking 1-2 per month . Increase discount would help”

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Posted 1 year ago

“Normally happy with this service but got in car this time and someone decided to turn all the blowers on and have air con on full blast even though they only had to drive 200 yards bit of a joke really especially when we arrived at 5pm on an evening”

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Posted 1 year ago

“Happy enough with the parking meet and greet but a little pricey in my opinion”

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Posted 1 year ago

“The hotel was great, you can’t go wrong in a premier inn. We ate in the bar, food was good & service was great. We also had blue circle meet & greet parking. Drop off at the short stay, level 4. Drop off was ok but didn’t feel very organised. When we returned we called them an was told our car would come in 20 minutes. It was over 45 minutes and the service was very poor with one guy sat on the floor in the entrance to the lifts with a mobile phone chasing all the cars that hadn’t arrived yet. I chose meet & greet so that when we landed after a long flight we would be straight into the car and on our way home. Sadly this didn’t happen and we felt it would have been quicker to get offsite parking and jump on a shuttle back to our car.”

Helpful Report

Posted 1 year ago

“Good price however directions for car park were confusing and the parking barriers didn’t recognise our registration so had to contact the assistant via the call button at the barrier on entry and exit When we returned to the car there was a dent in the door I assume from a car parked next to us in the very tight parking spaces”

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Posted 1 year ago

“Very good value for money in terms of parking. Reception area, bar and restaurant are clean and welcoming. The rooms are small and tired , but adequate for a one night stay.”

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Posted 1 year ago

“Very hard job getting in the mid stay car park and an even hard job getting out of the car park as they struggle to find how booking . We have used holiday extra loads of times never had delays”

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Posted 1 year ago

“The Radisson Red was very good. Clean, comfortable room with easy walk to the terminal. Blue Circle meet and greet was poor. As instructed we contacted them when we were at Baggage Claim and were told our car would be ready for collection in 25 mins. 25 minutes later when we got to the multi storey car park the Blue Circle representative did not have our keys and he could not confirm where our car was. We had to wait another 30 mins before it arrived. We would not use Blue Circle again.”

Helpful Report

Posted 1 year ago

“Had used hotel previously with no issues. This time having booked an evening meal told unable to eat in restaurant as no tables available, receptionist unwilling to try and resolve situation. Happily restaurant manager aware of issue went out of his way to resolve problem and were able to enjoy a meal after a 10 min delay. Otherwise hotel and parking facilities excellent .”

Helpful Report

Posted 1 year ago

“Vehicle registration number NOT recognised by auto gate, needed help from car park staff. Second time this has happened.”

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Posted 1 year ago

“It was impossible to contact the hotel for information and assistance. Breakfast was good.”

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Posted 1 year ago

“Long queues in the early hours to drop off keys, have used silver zone before and never had to wait for so long.Then on return shuttle service inadequate very long wait out side arrivals and stroppy driver ordering elderly people to push up the bus aisle to cram us in.Threatening to remove people from the bus if they did not squeeze in like sardines away from the door.Very poor”

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Posted 1 year ago

“Hotel was basic. I went a night earlier for my early morning flight with the view of working that evening from the hotel but there was no WiFi. The staff gave me the paid for WiFi code but even this was poor. Dropping in and out of connection. They said it was due to being so close to the airport? Rooms were basic but smelt damp. Okay for 1 night to save early morning travel to the airport. Also had to pay £12 for 1 nights parking. Parking with Jet Parks was hassle free though with shuttle busses running regularly back and forth to the terminal.”

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Posted 1 year ago

“the directions to the premium car park were poor, but once found the system worked well and the pick up on return was exemplary. We could not initially recognise that the Ibis budget and the Ibis were not one and the same. Ibis was fine but not of the same standard found in France.”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,893 reviews