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Holiday Extras Reviews

4.3 Rating 8,059 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,059 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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L De Silva
Verified Reviewer
“Dropping car off was a doddle arrived slightly early but it wasn’t a problem.picking car up was not so good,I was told when in baggage to ring and I did to be told my car was already in the car park,so I made my way to the desk to pick my car up and was told I had five minutes to get out of the car park or I would have to pay to get out.when arriving at the barrier I inserted my ticket and to be told I had to pay £6-50 to exit the car park.😡”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Drop off car park had changed and nobody informed us. There was a man in a neon jacket redirecting people to short stay level 4. At level 4 no maple parking desk had to use purple parking same on return when we waited 10 mins for our car to appear. It had been driven 8 miles (round trip?) and had mud on the pedals and paper sheet in the footwell. What a shambles Holiday Extras should have informed us of the change did Maple Parking not inform them?”
Helpful Report
Posted 1 year ago
Lorita Ilieva
Unverified Reviewer
“We have used many times and have been happy, this time tho we waited over 25mins for the transfer back from the airport terminal ...”
Helpful Report
Posted 1 year ago
L & G
Verified Reviewer
“Booking Meet and Greet at M/C was easy and parking fine leaving UK. Returning late at night, nobody around to help us find our car in the dark.”
Helpful Report
Posted 1 year ago
Jemma
Verified Reviewer
“Holiday Extras website was easy to use, my problem came when I was parking my car - or attempting to. Accessed the car park and went looking for a spot, and looking, and looking. It was a nightmare. Eventually found a spot but there were multiple cars still driving around as I eventually made it to the lifts. Would think twice about booking the multi storey again.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Very disappointed, that for the third year running, the barrier did not open at EMA Mid stay 3 car park. No one answered on the intercom either (4.30am approx.) Got a token in the end but then the token is a problem when you exit the car park after the holiday. Just a load of hassle and inconvenience. I went to see the staff in the office at EMA airport parking. Their sarcasm beggars belief. Asked if my car was stolen. The staff refused to accept that the barrier fails to open!!!. Also, other people queuing behind us couldn't get in either. Why doesn't someone sort this out. Same problem at one of the Birmingham car parks too. Lots of people queuing to get in and out.”
Helpful Report
Posted 1 year ago
MDavies
Unverified Reviewer
“The Ibis is well situated for Birmingham Airport terminal. Our bedroom was large, very clean and the bed was comfortable. However, I would describe the hotel foyer or entrance as cheap and cheerful, not particularly welcoming and disappointing.”
Helpful Report
Posted 1 year ago
John
Verified Reviewer
“No problem with the website. But have to say not impressed with the Midstay 2 car park at Leeds/Bradford. Not easy to negotiate the route to the terminal. A good 15 min dragging the cases up a slope trying to avoid the pot holes and cars driving into the park. Then of course the same problem on return when at night is not well lit.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The hotel was lovely, the bed was perfect, great nights sleep but when we booked we were told breakfast was included & at breakfast was told it wasn't!! So had to spend nearly £30 in the airport .....”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“A flaw with the booking process meant I paid twice and was offered vouchers instead of a refund. This is the reason why I probably won't use holiday extras again. Only after I had contacted my master card was I given a cash refund. Airparks. Slow booking in process meant we were queueing on the roundabout. When in the car park we were directed to a man in a van who would show us where to park, we then had trouble finding the man as he wasn't in the van. Finally parked on a gravel surface so had to carry cases.”
Helpful Report
Posted 1 year ago
Steve
Unverified Reviewer
“It was okay not as good as Aspire lounge”
Helpful Report
Posted 1 year ago
G P Hartridge.
Verified Reviewer
“Sofitel hotel was very comfortable and convenient for LGW N.and car drop off easy with Maple meet and greet.It went away clean and shiny but on pick up it looked as if it had been driven over a ploughed field and the driver's carpet no better. It could have been cleaned up a bit in my view before delivery back to the customer and as it stands,they have lost a regular customer.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“No problem dropping off but on our return we waited for our car to be brought back for 10 mins or so. When we asked a member of staff why the wait, he said they were busy! Considering it was quiet and three staff standing around having cigarettes we found it not great ending.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Parking etc ok but on return they had all ready returned car to car park at Airport and when we went to leave had to pay a charge for over staying, as the car had been longer than 15 minutes in car park. this was not are fault as we had not called to pick up car. and they did not even say anything at pick up desk? it was only when trying to leave airport that we were charged over stay at barrier.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Booked often due to location but the last few times, have never found an accessible bay available. Would not be able to use if travelling alone”
Helpful Report
Posted 1 year ago
Colin Mawdsley
Verified Reviewer
“Barrier recognised car on arrival but unfortunately 6 days later on exit it didn't, so a bit of aggravation/ time to eventually exit. Technical fault that may not be “Holiday Extras” fault!!!”
Helpful Report
Posted 1 year ago
Laurence Pearce
Verified Reviewer
“Would have given five as everything is easy but every time I use 1-2 or 3 car parks at Birmingham airport the barrier never opens and you have to phone, difficult with impatient drivers behind you”
Helpful Report
Posted 1 year ago
Byron Evans
Unverified Reviewer
“THe Holiday Extras booking procedure is always very straightforward and we have used them on numerous occasions flying from the South terminal. This time was from the North terminal. Parking is easy enough once you find it but they need to improve the signage to find the Sofitel from the car park, which isn't the easiest in the dark. The Sofitel Double Room was excellent, but our meal in the Terrace Bar was awful. Wrong order delivered, cold food and staff who were totally disinterested.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Hotel is actually the Radisson Red. The conference centre is at the rear. It is quite a way from Terminal 5 and the hotel hoppa bus is a disaster. Dont do it. Pay extra and get a taxi - especially the return. Hotel itself was ok. Not 4 star at any stretch. Probably wouldn't use it again. Fly from Gatwick and use the Premier Inn.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Good service and value for money, and handily located close to Manchester T1. Will definitely use again but have a couple of gripes which don't warrant a higher rating compared to other reviewers. One, the lot signage needs to be improved, or a map provided inside reception area so one can easily find their car when leaving. I'm not saying there isn't a map, but I've never seen it. My car was in the Blue Row A, B, C and D section, but the signage for these rows faces towards to the access road and not reception, so I had to wander around to find those rows to retrieve my car. There also wasn't any staff members out in the lot to assist. I think I've got it sussed now, but other or new users might also find that annoying. Two, I appreciate the staff need to move the electric seat so they can drive the car around the lot, but I don't appreciate them screwing up my seat memory settings for their convenience - that's highly inconvenient for me when I have to re-adjust everything before leaving the lot.”
Helpful Report
Posted 1 year ago
Holiday Extras is rated 4.3 based on 8,059 reviews
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