Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.38

4.4 Rating 10,071 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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4.4

Based on 10,071 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked an airport transfer through Holiday Extras and unfortunately the experience was extremely disappointing. Following our arrival in Spain, we were left stranded at the airport and had a very stressful experience trying to resolve the situation via their chatbot, which made an already frustrating situation considerably worse. What has been even more disappointing is how Holiday Extras have dealt with the situation. They have refused to provide any refund, despite the fact that I have provided evidence which raises serious questions about whether the driver could reasonably have identified or contacted us as the booking was made under the name “Mr T Tempbooking” and contained a random phone number. Therefore, the driver had no way of contacting me directly. Holiday Extras have refused even a goodwill refund. I find this completely unacceptable. I paid Holiday Extras for a service that I did not receive, and after everything we experienced, I have had to repeatedly chase them and provide evidence simply to have my experience dismissed. The way the this has been handled has left me with absolutely no confidence in Holiday Extras. Based on my experience, I would think very carefully before booking through Holiday Extras. When everything goes smoothly, they appear great, but it is how a company deals with things when something goes wrong that really matters — and unfortunately, Holiday Extras have fallen very short in my experience.”

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Posted 2 months ago

“Very easy drop off and pick up.”

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Posted 8 months ago

“All fine! No complaints!”

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Posted 9 months ago

“Midnight collection: driver dumped keys and vanished – no inspection possible. Car reeked of burnt clutch, smell awful with engine on. Lost power, gears slipped all the way home – unsafe, kids felt sick. Clearly driver abused cold engine. Holiday Extras refused to investigate because it wasn’t reported “on site” (impossible due to rushed handover). No mileage check, no CCTV, just “contact police or go through insurance”. Same operator wrecked my brother’s Audi Q7 the next day - £1,500 repair bill and zero support. Did not even give a refund Avoid completely!!”

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Posted 9 months ago

“Needs bigger car parking signs with the directions on and bigger exit signs on but other than that it was fantastic and the price was excellent 👌”

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Posted 1 year ago

“Overcharged by £68.00 compared with booking direct with hotel. No parking spaces available on arrival even though we reserved it 6 weeks before and have a blue badge. Hotel couldn't care less. Taxi 1hr 30 minutes late to take us to cruise port. Booked for 11am arrived 12.30pm. Never again!”

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Posted 1 year ago

“Because I have a small van, I was penalised and extra £75 for parking at purple car park. So what seemed like a good deal, ended up costing me £168 for 6 days parking. I could have parked walking distance from the airport for less than that. So disappointing.”

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Posted 1 year ago

“Meet & greet T2 is a nightmare been fined twice for going through DROP OFF , signage is pathetic not LARGE enough going to start using Leeds Bradford !!”

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Posted 1 year ago

“Poor service”

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Posted 1 year ago

“booked the plaza express north at gatwick airport , staff were rude, breakfast was cold and hardly any drink selection - walked out after 10 mins as was so disgusted with the place. WOULD NOT RECOMMEND - WASTE OF MONEY”

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Posted 1 year ago

“2nd time I stayed here (should have learnt my lesson) The rooms are okay, pillows pathetic and mattress awful. The main reason to avoid is the staff on reception who clearly prioritise 'certain guests and give them good service! They are aloof, rude and have zero customer service skills. I actually sat in the lobby to observe while doing some work, just to see if it was only me ... it wasnt! You'll be lucky to get eye contact let alone a smile or greeting, when you queue at check in they way they gesture you to the desk is my nodding their head like your inconviebcing them. While I was checking in this time another member of staff interpreted said something to the person checking me in and they both went to do something with another customer, didnt say anything to me just left me standing there. I could go on and on but its making me angry that I actually thought the 1st stay was just a one off in terms of horrible service, But 1 year later they managed to be worse. Trust me avoid or sleep in your car”

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Posted 1 year ago

“The parking is very expensive. I would suggest getting a taxi or the public transport to avoid extortion prices.”

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Posted 1 year ago

“The hotel was awful both rooms smelled of damp and strong body odour also the curtains wouldn't close.”

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Posted 1 year ago

“The hotel parking is abysmal! There is never any parking spots available! People have to dump their cars up on grass verges, on pavements/walk ways & even parked up on the kirb on the entrance on the way out! I then came back to my car damaged!”

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Posted 1 year ago

“I collected my vehicle after coming back from holiday in the early hours of Saturday morning to find my vehicle covered in cement. The company claim they are not liable for the damages but the reckless use of chemicals near my vehicle says otherwise. This is now going to cost me a lot of money to fix as my vehicle now needs respraying. The company should have signs up or at least warned customers about the risk of this kind of damage. My vehicle was also not the only one that this had happened to and if they do not find a way to fix this I will be taking matters further.”

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Posted 1 year ago

“Booked my car in for a week at Edinburgh airport however on my arrival home I could not get the barrier to rise on my approach to exit the car park. I rang for assistance at the barrier and was told my car was due back on the 11th and not the 12th. Obviously this was a mistake on my part at the time of booking. The person then informed me that I could pay the additional fee at the ticket machine so that I could exit the car park. I went to the ticket machine to pay the additional fee and was shocked to find that I had to pay an extra £50 on top of the original cost for the week I had paid of £67 which included the extra cost for insurance if flights are delayed. I think the additional amount I was charged is totally unacceptable for my car to be there for only a matter of hours more than it was originally booked in for, so needless to say I will not be using Holiday Extras again in future and will be making sure my family and friends don’t either and wanted to make other users aware that this is the outrageous costs that a they are charging if you, like me, make a genuine error at the time of booking.”

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Posted 1 year ago

“Rooms dated. The whole corridor had a nasty smell to it. Bed too soft. The paid for meal gives you a mains choice of fish chips, curry or pizza. Definitely not staying here again”

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Posted 1 year ago

“We were told by ibis to leave my car outside with my blue badge and it could stay there while I was away this was not true. Also told to say my return was a day later as I had late return insurance. On my return no car, I was told to come back at 10am next day. So we had to book a hotel at my expense £100 to wait for my car. Next morning 10am still no car I was told it would cost me £90 to get it back. The guy on receipt named Mo was helpful and after refusing to pay he finally agreed for Ibis to pay the £90. My car arrived back after another 45mins. The room was a disgrace bed pushed up against the wall no room to move. However it was clean”

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Posted 1 year ago

“Driver didnt turn up to collect us at Hamburg airport on 18th August and after a lot of worry and hassle - wecwere in right place, tried phone number several times couldn't get through. Had long live chat, took screen shots. Eventually had to get a taxi and pay 34 euros for that and got receipt. Still fighting for our refund. Marshal says referring us to another dept if you Mathew Pack can help would be grateful.”

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Posted 1 year ago

“Arrived late at night in the darkness. No one at all about to ask for advice. Lighting very poor. took ages to find a parking space. Very full. Could not find the way out. Finally walked down some steps and found a bus stop. Waited ages fo a bus which was packed, had to stand up all the way to the airport. Stopped at so many stops it took an hour from getting out of the car to getting to the terminal. Will not be using this car park again.”

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Posted 1 year ago

Holiday Extras is rated 4.4 based on 10,071 reviews