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Holiday Extras Reviews

4.2 Rating 5,562 Reviews

81 %

of reviewers recommend Holiday Extras

Company Reviews

4.2

Based on 5,562 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Holiday Extras 5 star review on 31st March 2024

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 5 star review on 9th December 2023

Holiday Extras 2 star review on 9th October 2023

Holiday Extras 2 star review on 9th October 2023

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Premier inn very good. Carpark was was terrible first carpark was closed they sent us To Ringway jet3 who at first wdnt let us in. we were bk in for 0500am they got us down for 17 .00pm our flight was 9.35am l had paper wk to prove it. Aft much argument they let us through. But when we arrived back from hol we arr on time 07.00am on 5/12/23 they wldnt let's leave until we paid extra £15 even though we proof they were in the wrong tui192 tui193 will not be using this service anymore”

Posted 4 months ago

“Parking was miles away from the airport. I didn’t want to leave my keys and was given no other option so had to park elsewhere. Unpleasant desk staff who were also very unhelpful.”

Posted 4 months ago

“Returned to collect car from Heathrow terminal 3 blue circle meet and greet and inside of car was wet and covered in bird poo. Would not recommend. Avoid blue circle meet and greet!”

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Posted 4 months ago

“Had to pay £15 for an extra day even though I put my return flight number in the booking.”

Posted 4 months ago

“The booking in has changed to self service but no real problem. However on our return to collect the car it was in the space stated but it was unlocked, again!!. This happened last time we used Silver Zone but they were not interested. We now normally use the long stay but that is not currently available.”

Posted 5 months ago

“I took out delayed insurance- just in case! Our flight was delayed- didn’t fly until following day (5th) Iwas flying with friends, one of whom was the lead passenger- she got the details. On returning to different Airport - different time they used the same boarding passes. Had a chat on line with your staff - they advised me to put in N/A in the space. I have sent various texts and refilled the form in several times still no joy- must say it’s been a terrible hassle!”

Posted 5 months ago

“Our flight was cancelled. We couldn’t get an answer on the phone. We got to the car park 13 hours later than expected and was still charged £30, even though it was the same day”

Posted 5 months ago

“Your paperwork gave two different postcodes for your car park. Before we set off I rang you to ask which was the one I should use. No one answered, I left a message and asked for a call back. I did not receive one. So we used the post code that your instructions told us would take us to the car park. It didn’t! We spent over half an hour going round and round the airport. We eventually stopped at the hotel. They told us how to get to the car park. They said that a lot of your clients had the same problem! When we arrived at the car park we were told that the instructions we received were incorrect and that other clients had had the same trouble! I have already raised a complaint with you, but have not received a reply which you promised within five days! I don’t expect a reply to this either!”

Posted 5 months ago

“Maid came in room a 06.30 breakfast poor plus side friendly staff”

Posted 5 months ago

“Please do not use Meet Up and Park at Heathrow Terminal 3. On arrival back to UK as requested we called company letting them know we had collected baggage, we were advised that it would take between 20 - 30 mins for our car to arrive in car park. After 30 mins waiting, I approached representative as car had not arrived. This person was extremely rude and aggressive and would not answer my questions. I contacted main number to speak with manager, promised call back - never happened. It took over 50 mins for car to arrive. I was not the only customer who was experiencing this service.”

Posted 5 months ago

“They charged me twice. Still haven’t heard back or got a refund despite it being nearly a week. Plus, there is a little dent in my car. And your driver moved things around in my car…”

Posted 5 months ago

“Driver did not turn up. Rang transfer company number and no response. Made a claim under the so called ‘transfer guarantee’ and was denied a refund. Was offered £4.37 refund for the Uber fare and a £8 credit. I complained that this was unacceptable and wanted a refund of the transfer cost. Received a lengthy legal speak response basically saying holiday extras are only the middleman and my claim should be made with the transfer company.”

Posted 5 months ago

“Rooms were really small, kettle did not work. We went to reception and the only option they could offer was a cup of hot water. Bed was really uncomfortable. Transfers were very expensive and very restricted. We arrived at the pick up point 1 minute after the scheduled time and the bus had gone and we had to wait 1 hour for the next. Very disappointing and would not stay here again.”

Posted 5 months ago

“Vehicle wouldn’t fit under the barrier, 2 metres. That’s lower than usual car parks. At the time of booking there was no mention of height restriction! I understand it is in the confirmation but it should be very apparent when booking. Extremely disappointed, nobody to contact to speak to to change or amend. Had to pay for parking at the hotel and just loose the money already paid.”

Posted 5 months ago

“Meet and Greet not well signposted. ANPR didn't work or recognise my numberplate. Booking not recognised on your system, had to get someone to assist, difficult at 6am on sunday morning. They couldnt find it either so booked it under a Ryanair Dublin flight. On arrival meet and greet is not signposted at all. Would never use meet and greet at liverpool ever again”

Posted 5 months ago

“I had booked drop off parking with Holiday Extras at Luton airport. Unfortunately the Luton airport fire happened 2 days before my 0600 hrs drop off was to take place using Blue Circle parking. No alternative drop off point had been organised, no responses to phone calls, emails etc from either company. Now they are refusing to refund the £81 despite an admission that the contracted service was not available and therefore the contract with me was breached. Avoid both these companies like the plaque. If something goes wrong your on”

Posted 5 months ago

“Dreadful company. This company's website allowed me to book an airport parking space for a vehicle they can't actually accommodate. I turned up on the morning of my flight only to find I did not have a booking!!!!! I luckily managed to avoid missing my flight but ended up paying three times more. Contacted the CEO but they were unwilling to take any responsibility. They have absolutely no remorse for the situation they are putting their customers in. I was lucky to still catch my flights but I suspect many others weren't so fortunate. DO NOT BOOK WITH THIS COMPANY.”

Posted 5 months ago

“Cold room. No staff. Had to knock on the kitchen door to attract bar staff attention. We were the only couple in there however the 2 basic breakfasts we ordered were served 10 minutes apart. Definitely will not use again. £90 for 2 breakfasts 1 flat gin and tonic and a pint of lager”

Posted 5 months ago

“The vehicle had various bumps and scrapes on it. We had filmed the most obvious of these on collecting the vehicle. We missed one on the rear of the vehicle. When returning the car the attendant was very careful inspecting the vehicle and found a very small scratch on the rear corner. We were then charged €460 for that small scratch. We will not use the company again. OK Mobility.”

Posted 5 months ago

“Initial booking very smooth and app was good. However on arriving at the car park we found it had "moved". We had received no information at all about this. The car park attendant popped the new postcode in for us and we found it, however it was no longer a "short run " as advertised and what we had paid for.”

Posted 6 months ago

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Holiday Extras is rated 4.2 based on 5,562 reviews