Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,242 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 9,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

customerrelations@holidayextras.com

Write Your review

Tell us how Holiday Extras made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On arrival at Antalya Airport there was one to meet us. After almost an hour of looking for someone and several attempts at using the phone numbers provided without success we had to get a yellow cab at the cost of €20. The return transfer was OK with no problem.”

Helpful Report

Posted 1 year ago

“We were delayed by BA cancelling our flight home by 48hoirs. So we had a fee to pay at London City Airport parking on our return. But, we had taken out the delayed insurance policy just in case. We have spent a lot of time over the past three weeks providing Holiday Extras the information that they requested via 4 support operatives only to be informed that the T&Cs do not cover our claim. We have always booked through Holiday Extras for the past 10 years and have never claimed until now. So, needless to say we will never book through Holiday Extras again. They tried to delay our claim and finally used the small print ie called our delay as a “force majure”.”

Helpful Report

Posted 1 year ago

“Hotel was good staff very helpful. Went to park car in the morning used the directions as stated in the email, only to discover the car park had been shut for over a month with no correspondence from holiday extras to notify us of this, luckily the hotel let us park our car there for the week or would have missed flights etc. still had no communication from holiday extras after submitting a complaint.”

Helpful Report

Posted 1 year ago

“The place was overbooked.. I was on my own and still had to share a table, if I had been a couple or a foursome then no chance of a table. The food was minimal, two or three bits of salad, warm/tepid soup, two hot dishes curry or carne, no other choices. Had to queue for a glass of small wine. Tables messy and not cleared regularly. Very, very disappointing and never again, it was more crowded than in the terminal floor and would rather have paid the same amount to have a decent meal and a proper glass of wine in one of the restaurants. This was the most expensive lounge but from what I hear probably the worst. Cannot understand why Holiday Extras have added this to their portfolio - reflects badly on them and unlikely to trust them in the future.”

Helpful Report

Posted 1 year ago

“I landed, called once I received my bag. Then waited 1hr 35 mins for my car. Even the staff were embarrassed. Second time it’s happened. This is supposed to be meet and greet. I could have got home faster on the train”

Helpful Report

Posted 1 year ago

“Came back to the car and the windscreen had been smashed.”

Helpful Report

Posted 1 year ago

“Car was damaged. Didn’t notice until I got home. Not happy.”

Helpful Report

Posted 1 year ago

“I made a mistake with a car park booking Money was taken I tried to edit the time. Your system wouldn’t let me edit, so I cancelled and re booked You then sent me vouchers for my cancellation instead of refunding me. Under distance selling rules you should provide a refund. You did not. Tried to call. No one took the call. So. No you are not getting my custom again and I shall be informing my friends never to use your services. You have lost a few hundred pounds a year business. You probably don’t care. Perhaps if you did what you say, you would keep loyal customers. Good bye”

Helpful Report

Posted 1 year ago

“We booked the premium lounge at Gatwick. There was no lager on tap and there were no mixers . The Staff were rude and very unfriendly. Total waste of money”

Helpful Report

Posted 1 year ago

“Meet and wait I’m afraid. I rang 3 times. Could see my car location via App. 45 mins waiting in the rain for the car. Had followed procedure through airport and rung when through baggage reclaim Poor service”

Helpful Report

Posted 1 year ago

“The Delta Marriot hotel Mancahester is the worst hotel we have ever stayed at. On check in we were given our room key. When entering the room we found guests already staying in there, very embarrassing for both ourselves and them. We had no apology from reception when we were given our second room. The tv didn’t work, the hairdryer also didn’t work and smelt of burning when we tried to use it, all of which was reported to reception. When we went to the bar and asked to take a drink to our room we were told they had no take out glasses. On checking out we found the lift had been used as a toilet and someone had been sick on the stairs.”

Helpful Report

Posted 1 year ago

“Car park was closed when I arrived at 3:30 in the morning. Had to rearrange parking which was very stressful and had to pay extra £152 on top what I had already paid for parking and hotel from holiday extras. Was so stressed out before holiday even began. Worry is got same car park and hotel booked for Xmas break and had no contact from holiday extras about this booking”

Helpful Report

Posted 1 year ago

“We had to cancel our holiday due to my wife being hospitalised. Tried to cancel our booking or Lee for a later date. Did not get a response from you”

Helpful Report

Posted 1 year ago

“Incredibly poor customer service. Booked hotel and parking via Holiday Extras. A few days after returning from holiday we started to receive parking fine letters. This was in early July. Despite numerous calls and emails we are still receiving them and are now being threatened with court action by the parking company. Holiday extras has been nothing short of absolutely useless and have no interest in helping us resolve this matter.”

Helpful Report

Posted 1 year ago

“I wish to pass on how this company left us potentially stranded in France and refused to accept there is an error in their booking process together with flatly refusing to refund the additional money we were forced to pay at the airport to sot out their mistake! Our Holiday arrival and letter of complaint: I wish to take issue with the service provision regarding our car hire organised through Holidayextras.com during our trip in the South of France this week. On arrival at the airport in Nice, after waiting for an hour to be served at the check in desk we were informed that the car being provided with this agreement was to be electric! This was definitely NOT something I would have requested at point of sale as we are in a strange country and had a distance to travel to reach our final holiday destination from Nice airport - which the local village we are staying in has no electric charge points even if we had accepted the error. This error cost us a further €120 on arrival to correct and only due to the good will of Europcar did they allow (for the additional payment) the exchange of type of vehicle. This was something that we feel Holidayextras.com are responsible for as far as I was aware I had requested a petrol or diesel automatic car during the signup agreement. The young lady at the hire desk was also shocked that the paperwork did not inform of the error that we could have addressed with Holidayextras before leaving the UK. She even attempted going through the booking process herself to determine where the error could have happened and was unable to find any references to vehicle fuel type including on our receipt paperwork. I therefore requested the refund of the additional €120 that we had to unexpectedly pay to address the administration error + any additional currency charges made by our card provider At no point would we have personally selected an electric vehicle knowing that we were going to such a remote area in France and feel very let down that HolidayExtras could have just left us stranded in a French airport had it not been for the good will and additional capability to hire of the car team at Nice Airport. This refund was refused and the company tried to pass the blame back onto us stated WE had selected and electric vehicle (when there's no actual fuel choice given). Then they went on to state we had then entered into a 2nd contract nullifying their liability!! Please think very carefully folks before using HolidayExtras.com!!”

Helpful Report

Posted 1 year ago

“Everything went wrong from start you got my name wrong for pick up so forced to go looking for help a total mess from start to finish”

Helpful Report

Posted 1 year ago

“Drop Off and collection was great and easy however the shuttle bus driver on return I was moving towards the bus as quick as I could as I am using a walking stick after recovering from a stroke, the driver could clearly see me as I was waving he just got in bus and drive off I was at that point 100 yards away he had watched me approaching for over 2 min. This was very unprofessional..this was totally the opposite of the next driver who was very helpful and polite, I won't be using your company again as the booking process was also problimatic”

Helpful Report

Posted 1 year ago

“Booked the VIP car park 2 which belongs to The Holiday Inn, Manchester airport, for 7 days. It is one of only a couple of car parks that you can walk to the terminal in a few minutes. The package of 1 nights stay at hotel without breakfast & 6 days parking-£250.00 That's a lot. On arriving at car park, barrier raised, no problem. The issue was in the car park, NO SPACES LEFT! I had booked this 2 months in advance. Drove round a few times & a friendly couple who had just parked their car showed me a "space". If you had anything larger than a Polo, there was no way you would have been able to park your car & be able to get out of vehicle. Even all the disabled spots had been taken & not with blue badges displayed in windscreen. There was no option but to get guided into the tightest of spaces by this helpful couple. Another car came in after me---where did they park? A very stressful situation Why did it happen--no spaces-- if you state the date & time you are going to arrive? Glad I wasn't catching my plane until the following day. Dreadful”

Helpful Report

Posted 1 year ago

“On arriving at Edinburgh airport the automatic barrier never raised although we had already prepaid. On returning to Edinburgh we had to wait a good 20 minutes in the rain, for an unhelpful bus driver . The bus was absolutely jam packed & no one on the bus was aware that it went to Scot park 1st. No announcement from the driver ,was dark & pouring of rain and customers did not know if they should get off the bus or not, bus stops weren’t clearly lit never mind which car park we were in . Very badly run & wouldn't recommend car park to anyone”

Helpful Report

Posted 1 year ago

“I have always used meet and greet at Luton and never had a problem. This time when I collected my car there was a scratch on passenger door. I tried to discuss with the man in charge who showed me a photo of my car in the car park taken after I left showing a large scratch. This had been polished out and a smaller scratch remained. I am certain this was not there when I dropped the car off. He said was probably done by another car park user. I am confused as to why they polished out the majority of the scratch if it was nothing to do with them. Will never use again and wouldn't recommend it.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 9,242 reviews