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Holiday Extras Reviews

4.3 Rating 5,737 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

4.3

Based on 5,737 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Holiday Extras 5 star review on 31st March 2024

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 5 star review on 9th December 2023

Holiday Extras 2 star review on 9th October 2023

Holiday Extras 2 star review on 9th October 2023

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was the collection that went very wrong. We were changed to meet and greet because short run has closed down. There were large queues of people I.e. 29 families or couples waiting to collect but no people from the company in the car park because they had gone to try and collect cars. My car was in fact there, but there was no one with the key. When the first employee came back with a car, he did not have the keys, so we had to wait for another man who had the key. We waited 30 mins just to get the key having already given the 30 mins notice of collecting our car. We allowed extra time due to the Luton fire traffic issues. I felt so sorry for other people, it was after midnight, it was cold and windy, there was an elderly man in a wheelchair and lots of children. It was woeful. A refund or credit would be most appropriate for the poor service.”

Posted 7 months ago

“overall welcome was professional as for rooms the bed was atrocious it dipped when layer on and very lumpy so not a good start to our holiday”

Posted 7 months ago

“Lounge was absolutely filthy, only one slow person serving, no pints on tap as they'd run out, only cheap alternatives for other drinks which tasted pretty awful, not worth the money at all.”

Posted 7 months ago

“ShortRun at Luton no longer exists and no email received to inform us! Kind of excitement you don’t need when you arrive at the airport.”

Posted 7 months ago

“On first appearances you could tell the hotel was old but had obviously been updated in the last few years. The room we were given was over the main lobby so we could hear the hoppa buses pulling in and running their engines throughout the night. If that wasn’t bad enough the bed was so uncomfortable you could feel the springs on your body when you moved. The bed gave both me and my husband bad necks and backs. Not the start you want at the beginning of our holiday. The food was ok as we ordered room service. The car park had loads of spaces so that was good. I wouldn’t stay again that’s for sure”

Posted 7 months ago

“Hot food that was cold manager stating it was 71 degrees Centigrade. When obtaining alcoholic drinks it was one per person, very unfair when you a partner who is in a wheel chair.”

Posted 7 months ago

“Parking ok, hotel disgraceful, fawlty towers is 5 star compared to britannia at newcastle airport. Never again”

Posted 7 months ago

“Paid extra for transfer by small mini bus but were redirected twice by rep at Alicanti Airport and put on a large coach where the driver had no information about us and as a result had to walk further to our hotel and as I have mobility issues and suffered a fall as a result of being sent all over the airport we were very disappointed with the service we received. Made a complaint but received a reply to say there was a high volume of complaints and now have heard nothing since.”

Posted 7 months ago

“Coach picked us up at 3:30pm for a 7:50pm flight. We arrived at airport at 6pm. Coach was an old jet2 coach without any aircon. It was 30 degrees plus on the coach and was full to the brim. My feet were still swollen 3 days later. I cannot express how absolutely appalling the journey was. I will never use this company again”

Posted 7 months ago

“Although I had paid for my parking (£98). When I went to leave the car park I had to pay again (£102)!”

Posted 7 months ago

“I booked in October for 1 Week at £119. You then send me an email save up to 70% for booking. I went to book again for November and the price was £119. I feel you miss represent prices by sending out emails offering impossible offers.”

Posted 7 months ago

“I booked extra wide space car parking because I have a bigger than average car only to find that the car park was full and no entry available so parked in regular one. No specific landmarks or numbered stops for ease of finding car on return and bus took half hour to arrive at airport pick up point on a wet Edinburgh afternoon. Automatic number plate recognition didn’t work either.I only tried this facility because of the wide spaces so will definitely return to using secure air parks which are much more professional.”

Posted 7 months ago

“Arrived at the car park to a scene best described as chaotic. Waited over 10 mins to be greeted. On return, despite phoning immediately after immigration, had to wait over 10 minutes for car to be brought back. You buy meet and greet for a hassle free experience, I just bought hassle.”

Posted 7 months ago

“My car was returned to me with scratches all along the passenger side it was filthy with mud all over the rear, tyres and lower of the car it had been moved to where ever with more mileage than when I left it at the Silver zone car park and it also smelt of some one had been smoking in my car and I am not a smoker. I have lodged a complaint with the manager and Bristol airport. My first instincts were NOT to use this car parking system but changed my mind at the last minute. Would NOT recommend this car park. I will never use it again.”

Posted 7 months ago

“The number plate recognition system did not work. After a long delay, it was reported to me that only part of the registration number of my car had been recorded in the booking!!!!”

Posted 7 months ago

“meet and greet at birminghamairport . Unfortunately when i booked for a 4 week parking i was quoted £247.oo , which i duly paid ,only to find i i made a mistake when ordering ., My bank statement shows £494.00 has beentaken from my account i have been unable to obtain a refund , My fault i admit but a refund ought to be given as i have used meet and greet before (valet parking) T”

Posted 7 months ago

“We missed our connecting flight due to a delay in Male. I called the hotel first to tell them what had happened and they said, no problem, get hold of holiday extras and ask them to change it as they couldn’t do without authorisation. I had an online chat with holiday extras as I couldn’t find a number to call. I was told that because the booking was already running (as we had parking at the hotel included ) that it couldn’t be changed. What a load of rubbish! We had to drive 4 hours to get home after a 24 hour delay. Certainly won’t be recommending. Very poor customer service.”

Posted 7 months ago

“Can only reiterate what the comments are below about Mayday Assistance who run the 24 hour Emergency phone line for Holiday Extras Travel Insurance. My wife broke her wrist in Spain; rang Mayday numerous times and phone either not answered or cut off. Eventually got through to someone who said they were "in reception" and would get someone to ring me back. You can guess the rest. The only contact we had was a "welfare call" after 4 days to ask how my wife was. God help you if you are bleeding to death or in a serious accident - don't ring Mayday! Completely hopeless. Suggest Holiday Extras get a more efficient company to run their "24 Hour Emergency Help Line."”

Posted 7 months ago

“All seems good until you need to claim.. Had an operation abroad, phoned Holiday Extras and was told to call Medical Team instead to approve my claim. Fair enough.. Unfortunately Mayday Assistance wasn't very helpful either! Sent all paperwork from hospital in regards to my condition etc. and never get a response from them. Had to email / call several times (never had a phone call back!) Every time they were telling me that their medical team is working on my case. I had to organize accommodation for my family myself while i was in hospital, had to organize transport for my wife to go to and from hospital, had to book my return flights myself, had to arrange my fit to fly certificate etc. etc. Had to do it all myself while i was in hospital. Unnecessary stress and hassle for me and my family, not what you would expect when you in a serious medical condition and you need some help from your insurance! Back to UK now and even now there's no response neither from Holiday Extras or Mayday assistance. Every time i call them, they just say that they are still investigating my case. Sent several emails to Holiday Extras asking to call me back (as there's no direct number to call them), but only received shabby email back saying that they can see there's an ongoing claim on my account! I KNOW THIS! I need some help and answers on what to do next! They just don't care so i am giving up. Contacted my solicitor and we are building a case against them as we have all required documents from GP, Hospital and private doctor etc. I will not spend another minute trying to contact them as it seems they are only after your money! UPDATE 04/10/2023 - still don't have my compensation.. They keep asking for things like translate the receipts to English as they don't have facilities to do so! Done that, and only received just over £100! No compensation for the flights, traveling, accommodation etc. After contacting them, they ignored me for over 2 weeks.. and now they are asking to provide the invoices again!! I have sent ALL invoices back in August! Got an email after i left this review saying that they will look into this and will get back to me.. Guess what? NO CONTACT been made! Was definitely not expecting this approach from Holiday Extras! God knows how much longer i will need to fight..”

Posted 7 months ago

“I have used this company before and had a better experience but this time was not great at all. I was charged £75 extra as my car was a pickup and the whole process of drop off and collection was incredibly long winded. In retrospect it would have been cheaper to park directly at the airport and cut out the hassle. I’ll do that next time.”

Posted 7 months ago

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Holiday Extras is rated 4.3 based on 5,737 reviews