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Holiday Extras Reviews

4.3 Rating 5,737 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

4.3

Based on 5,737 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Holiday Extras 5 star review on 31st March 2024

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 1 star review on 11th December 2023

Holiday Extras 5 star review on 9th December 2023

Holiday Extras 2 star review on 9th October 2023

Holiday Extras 2 star review on 9th October 2023

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vehicle wouldn’t fit under the barrier, 2 metres. That’s lower than usual car parks. At the time of booking there was no mention of height restriction! I understand it is in the confirmation but it should be very apparent when booking. Extremely disappointed, nobody to contact to speak to to change or amend. Had to pay for parking at the hotel and just loose the money already paid.”

Posted 6 months ago

“Meet and Greet not well signposted. ANPR didn't work or recognise my numberplate. Booking not recognised on your system, had to get someone to assist, difficult at 6am on sunday morning. They couldnt find it either so booked it under a Ryanair Dublin flight. On arrival meet and greet is not signposted at all. Would never use meet and greet at liverpool ever again”

Posted 6 months ago

“I had booked drop off parking with Holiday Extras at Luton airport. Unfortunately the Luton airport fire happened 2 days before my 0600 hrs drop off was to take place using Blue Circle parking. No alternative drop off point had been organised, no responses to phone calls, emails etc from either company. Now they are refusing to refund the £81 despite an admission that the contracted service was not available and therefore the contract with me was breached. Avoid both these companies like the plaque. If something goes wrong your on”

Posted 6 months ago

“Dreadful company. This company's website allowed me to book an airport parking space for a vehicle they can't actually accommodate. I turned up on the morning of my flight only to find I did not have a booking!!!!! I luckily managed to avoid missing my flight but ended up paying three times more. Contacted the CEO but they were unwilling to take any responsibility. They have absolutely no remorse for the situation they are putting their customers in. I was lucky to still catch my flights but I suspect many others weren't so fortunate. DO NOT BOOK WITH THIS COMPANY.”

Posted 6 months ago

“Cold room. No staff. Had to knock on the kitchen door to attract bar staff attention. We were the only couple in there however the 2 basic breakfasts we ordered were served 10 minutes apart. Definitely will not use again. £90 for 2 breakfasts 1 flat gin and tonic and a pint of lager”

Posted 6 months ago

“The vehicle had various bumps and scrapes on it. We had filmed the most obvious of these on collecting the vehicle. We missed one on the rear of the vehicle. When returning the car the attendant was very careful inspecting the vehicle and found a very small scratch on the rear corner. We were then charged €460 for that small scratch. We will not use the company again. OK Mobility.”

Posted 6 months ago

“Initial booking very smooth and app was good. However on arriving at the car park we found it had "moved". We had received no information at all about this. The car park attendant popped the new postcode in for us and we found it, however it was no longer a "short run " as advertised and what we had paid for.”

Posted 6 months ago

“Unfortunately our Transfer Agent did not turn up when we arrived at Airport. It was cancelled without notification. This caused unnecessary stress at the outset of holiday. The transfer desk was of no help only, there is no driver and don't call emergency number now as it is not open. We had to get a cab and then forward all the necessary backup of arrival and return cabs to justify for alternative transport, together with proof that we called agent. On the plus side, we were reimbursed and offered a voucher on next trip. Unfortunately, I'm reluctant to use this service again.”

Posted 6 months ago

“Due to Luton car park fire, our parking at ShortRun was switched for some reason to Meet and Greet at no extra cost. On return from holiday we had to wait nearly an hour for our car to be returned to T1 Car Park. At 1am this was not great. Not our usual Holiday Extra parking experience. 😡😡😡”

Posted 6 months ago

“Horrible customer service. Gotten.got changed. Customer service was unable to help to make contact with transfer company. Ruined the holiday”

Posted 6 months ago

“Collection booked for 7am. Phoned at 8.45 to say we had landed but had a delay getting our bags and was told to phone again when we had got our bags. This was another half hour at least. I did this...walked to Valet parking (no helpful signage!) in terrential rain. Car still not there. Had to wait in the rain. No excuse for the car not to be there. They had a good half hour warning of when we needed it and anyway I would have expected it to be there at the booked time of 7am. Can this really be called Meet and Greet? It was a good 10 minute walk from Arrivals to the Valet Parking car park. Won't be using them again.”

Posted 6 months ago

“Car was returned to us an hour after it was scheduled. Hardly meet and greet after a long journey and not inconsiderate expense.”

Posted 6 months ago

“Charged extra £15 per day…. Nowhere on holiday extras booking did it mention no commercial vehicles ( it does now!!! ) purple parking policy change!!!”

Posted 6 months ago

“Premier Inn was very clean with helpful staff. Our car parking said meet and greet. We had to drop the car in a parking area and walk over a quarter of a mile to departures. The on site car park was nearer the terminal than our dropoff point. On our return I phoned the number we were given and was told the car would be in the compound where we dropped it. So at 5.45 am I had to pull two suitcases back to the original dropoff point and stand there for about 10 minutes waiting in the cold for our car. This service should not be called meet and greet. I will not be using this service again”

Posted 7 months ago

“Cancelled transfers at very short notice. No reason other than doesn’t go to that hotel but offered to drop off 3 minutes drive or 30 minutes walk away- which find weird! However the hotel was on the list for transfers or I wouldn’t have have been able to book it in the first place!!!!”

Posted 7 months ago

“Whilst there were problems at Leeds Bradford airport over the weekend 20th/22nd October Park2Travel exceeded every other airport operator with 100% inefficiency. Just one man band no one manning the phones, just the driver of the mini bus doing all the jobs, driving issuing keys at return having to listen to complaints. The company let all it's customers down over this airport issues and let the company down as a result. If you are providing a service as a company you should be prepared for the odd problem and have staff available to look after customers best interests. No I will not be using Park2Travel again and from other customers present I don't think hey will either. The shambles that was park2ride surpassed all other airlines holiday companies and parking facilities by 100%. A very sad end to great holiday spoilt by park2ride. Steve Clough Booking ref GDLFPT”

Posted 7 months ago

“Ticket didn’t work at barrier, I suspect as you didn’t update the change of registration. Also the walkway to the car park is normally covered so for soaking wet and the car park is badly lit.”

Posted 7 months ago

“We couldn't find the A ON car park at all. We drove round for 1.5 hours but there were.no sign s anywhere. We ended up paying £186 for an NCP.car park at the airport instead. We are not happy at all G & D Smith-Neale car registration number FN62NYB”

Posted 7 months ago

“Arrived at jet parks ringway as scheduled, drove around car park for 10-12 mins trying to find a space, only few spaces remaining were underwater. Some cars were parked on verges where no parking signs were visible, if they had actually parked in allocated places there would not have been a space for us. On return waited approx 15mins at T1 for bus which was full so had to wait another 20+ mins for next bus which we got on but filled up quick and left others waiting at the bus stop for next bus. Would not recommend using this parking again.”

Posted 7 months ago

“Multistorey is not short walk from terminal. After driving round all the floors eventually ended on the top floor in the rain. Then had a long walk across gravel up two sets of step stairs across busy roads getting very wet. The return journey was the same in reverse. Paid premium price for a disappointing experience.”

Posted 7 months ago

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Holiday Extras is rated 4.3 based on 5,737 reviews