Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.38

4.4 Rating 10,071 Reviews

85 %

of reviewers recommend Holiday Extras

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4.4

Based on 10,071 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

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Holiday Extras 3 star review on 18th September 2025

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Holiday Extras 5 star review on 20th May 2025

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Holiday Extras 4 star review on 8th May 2025

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked the VIP car park 2 which belongs to The Holiday Inn, Manchester airport, for 7 days. It is one of only a couple of car parks that you can walk to the terminal in a few minutes. The package of 1 nights stay at hotel without breakfast & 6 days parking-£250.00 That's a lot. On arriving at car park, barrier raised, no problem. The issue was in the car park, NO SPACES LEFT! I had booked this 2 months in advance. Drove round a few times & a friendly couple who had just parked their car showed me a "space". If you had anything larger than a Polo, there was no way you would have been able to park your car & be able to get out of vehicle. Even all the disabled spots had been taken & not with blue badges displayed in windscreen. There was no option but to get guided into the tightest of spaces by this helpful couple. Another car came in after me---where did they park? A very stressful situation Why did it happen--no spaces-- if you state the date & time you are going to arrive? Glad I wasn't catching my plane until the following day. Dreadful”

Helpful Report

Posted 2 years ago

“On arriving at Edinburgh airport the automatic barrier never raised although we had already prepaid. On returning to Edinburgh we had to wait a good 20 minutes in the rain, for an unhelpful bus driver . The bus was absolutely jam packed & no one on the bus was aware that it went to Scot park 1st. No announcement from the driver ,was dark & pouring of rain and customers did not know if they should get off the bus or not, bus stops weren’t clearly lit never mind which car park we were in . Very badly run & wouldn't recommend car park to anyone”

Helpful Report

Posted 2 years ago

“I have always used meet and greet at Luton and never had a problem. This time when I collected my car there was a scratch on passenger door. I tried to discuss with the man in charge who showed me a photo of my car in the car park taken after I left showing a large scratch. This had been polished out and a smaller scratch remained. I am certain this was not there when I dropped the car off. He said was probably done by another car park user. I am confused as to why they polished out the majority of the scratch if it was nothing to do with them. Will never use again and wouldn't recommend it.”

Helpful Report

Posted 2 years ago

“On arrival at Bristol airport we were faced with an immense queue, that stretched along the whole of the outside terminal. We waited at least 10 mins before there were signs of any buses. There were a lot of angry people in the queue. Once the buses did arrive we were herded on to them like sheep. We were told to move as quickly as possible, and jammed in. There was then a massive queue to get the car key. All in all a very bad experience.”

Helpful Report

Posted 2 years ago

“Would have been nice to have had the taxi waiting which it says it would be, no, another 40 mins outside waiting and being harassed by other taxi drivers in Egypt was what we got. Will not use again or recommend as I don’t want to be left in that situation again.”

Helpful Report

Posted 2 years ago

“The lounge was over crowded, me and my wife had to wait good 20 minutes to get a seat, the food was very limited and most of the food was very spicy, staff very full of themselves not helping at all. Not good for the money I paid. Good luck I will never go again to N1 lounge”

Helpful Report

Posted 2 years ago

“Smallest sign ever to find, cost me £5 to get out of main airport parking looking for it, guys in there amazing when I found it”

Helpful Report

Posted 2 years ago

“I made a mistake and booked long stay, realised my mistake and immediately cancled and had confirmation of that. Then re booked mid stay as I intended and had confirmation of that. All good I thought. Parked in mid stay only to be presented with a £450 bill on departure 😡”

Helpful Report

Posted 2 years ago

“The barriers on the exit would not lift causing an enormous tailback. Even the transfer bus was stuck and some passengers including an air hostess had to get off and run to the airport. My daughter had to lift the barrier for me to exit !!”

Helpful Report

Posted 2 years ago

“Hotel was untidy needs a refurbishment. Restaurant seats all stained and sticky tables.”

Helpful Report

Posted 2 years ago

“My booking reference number was NA10KBK for 04/07/2024_11/07/2024 at the long stay carpark at Liverpool John Lennon Airport. On my dropping off my car I was given a ticket from the barrier machine tef number 0/23421142/055083000/008085. On my return on 11/07/2024 at 17:45 I was unable to leave the car park as the exit machine stated I owed £110, ref number 4F9CA51707, which i paid to enable me to get home. I have emailed this information to your website but have not recieved any reply or explanation.”

Helpful Report

Posted 2 years ago

“Jet parks 3 is not great - took around 20mins to even find a space which we think was probably the last one in the whole park and was tiny and barely able to be parked in. On the way back it wasn’t very clear as we left the airport building where the Jetparks 3 bus stop was so had to walk up and down trying to find it. We then had to wait for two buses to get on because the queue was so long. So despite being carry on luggage with a quick exit from the airport our experience turned into a long arduous schlep and we would not use Jetparks 3 again.”

Helpful Report

Posted 2 years ago

“Attention ‼️Second time my dash camera memory card is broken after I collected my car to hide evidence what workers did to my car !!! First time workers left ignition on and destroyed my car battery and when I got my car the cash camera memory card was damaged so I can’t see what happened. Second time exactly same memory card error again and this time I noticed front bumper scratched when I got home and was too late to complain without evidence. So message to all people ‼️ Make video around your car and check immediately when collecting for any dent or scratches and check memory card ‼️”

Helpful Report

Posted 2 years ago

“Couldn't get out of the jetparks 1 barrier would go up and the woman on the phone was very unpleasant want be using again”

Helpful Report

Posted 2 years ago

“The price was misleading as I had to pay extra to the company for child car seats in both directions. We agreed a supermarket stop on the way to the hotel prior to our visit but this was declined upon arrival.”

Helpful Report

Posted 2 years ago

“Waited 90mins for transfer from airport”

Helpful Report

Posted 2 years ago

“On returning to my car I couldn’t believe the amount of bird poo on it. It was covered! It must have been left under something whilst parked up. More worrying was that the driver had driven it back with severely restricted vision. The poo had been on the car for some time as it extremely hard to get off, plus it damages the paintwork. Not impressed at all! Not allowing me to upload photos of the car.”

Helpful Report

Posted 2 years ago

“Whilst it was easy to get parked and the transfer was pretty quick and easy when we went shopping today and tried to get a trolley we realised that all of the pounds from the car were missing. This is absolutely unacceptable. Purple Parking are accepting no liability for this stating that nothing should be left in the car.”

Helpful Report

Posted 2 years ago

“Jet Parks 3 has a terrible unfinished surface which makes it impossible to drag a suitcase. It is difficult to find a vacant parking space with no clue as to where one might be... some people give up and park where they shouldn't. The surface has deep ruts which fill with water when it rains so you have to wade through puddles! The signage is illogical making it very difficult to find your car again in the dark. I'm never using it again until it is resurfaced, well lit and each parking bay is given a number which lights up when vacant.”

Helpful Report

Posted 2 years ago

“Having booked through Booking .Com the meet and greet company did not have any contact details for me. As the car had broken down during our holiday they could not come tact me to let me know. So after a 2.5 hr flight delay I was confronted with the news about the car. I won’t bore you with how long it took for AA to come and how long it took me to get to my house. So the question is why do booking . Com not get contact details so at least I would have been forewarned”

Helpful Report

Posted 2 years ago

Holiday Extras is rated 4.4 based on 10,071 reviews