Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.25

4.3 Rating 5,800 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 5,800 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 5 star review on 31st March 2024

Anonymous

Holiday Extras 1 star review on 11th December 2023

M Smith

Holiday Extras 5 star review on 9th December 2023

MRCEEKZ

Holiday Extras 2 star review on 9th October 2023

Alan Judd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok. Nice and cosy atmosphere. Staff very friendly and polite. Great attention to detail. Was it worth the money ... In my opinion NO.”

Helpful Report

Posted 5 months ago

“This valet parking does not have It's own area where customers can wait and shelter from the rain. Luckily the NCP valet parking has, so one can shdltercthere, if there's room. The signage from recreational to the parking needs review. The whole set up needs to be made customer friendly.”

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Posted 5 months ago

“Our booking hadnt transferred to liverpool airport so after a stressful journey we then had to navigate ringing parking and them manually finding our booking!!! Not good”

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Posted 5 months ago

“Would recommend for stop overs. Park and stay with the hoppa bus service is good. Had to wait over 35 mi. For a bus in my return I. The cold at T3.”

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Posted 5 months ago

“Easy to book online. Easy to find onsite at airport.”

Helpful Report

Posted 5 months ago

“It took longer than I would expect for a meet and greet to arrive, nearly 40 minutes. Which felt like an age on a Sunday evening.”

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Posted 5 months ago

“Always use holiday extra parking at Newcastle Airport used 9 times this year had to go into the control centre again as the barrier would not open waited 10 minutes to get the card processed”

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Posted 6 months ago

“Transfer airport to Barcelona city and return. Inbound was seamless. Return journey… driver arrived roughly 15 minutes beyond scheduled time. Not a major issue as there was plenty of contingency build into the timing but, when we the client have been asked to be at hotel collection point 15 minutes before scheduled collection time it is more than a little irritating to have to wait 30 minutes to be picked up. Especially when a couple of local taxi drivers offered their services advising price would be the same as we had paid. Quite appreciate that might well be the case but, having prepaid, nit really an option. Killer, though, was no acknowledgement or apology from driver that he was late. Sloppy service”

Helpful Report

Posted 6 months ago

“The road from the airport to the parking lot took more than 30 minutes, buses rarely run. When I returned from my trip and received my car, the front seats were pushed back, the heat was turned up to the highest setting, and there was a strong stench of cigarettes and beer in the cabin. I didn't expect such service! I will not be using Purple parking in the future.”

Helpful Report

Posted 6 months ago

“Car park fine but ibis room claustrophobic”

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Posted 6 months ago

“Signage to parking at liverpool airport is poor and not easy to see in the dark… could be improved”

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Posted 6 months ago

“Prices fluctuate ie private minibus cheaper than private car for 1 passenger”

Helpful Report

Posted 6 months ago

“Holiday extras made things easy to book and prices were competitive. Europa Hotel. Parking the car was easy to find a space. Check in was also simple, with helpful staff. It was easy to arrange a taxi for the morning to take us to the airport, with a phone dedicated to this next to the check in desk. The food in the restaurant was average though and i expected slightly better. The room was large enough for our needs, but we found it difficult to sleep well, as the beds were very uncomfortable. In the morning we felt tired, and the idea of staying over was to feel good before a long haul flight. Useful for an early flight, especially if you have to drive far too the airport first. The negatives could be easily rectified by the hotel. I would choose a different hotel next time.”

Helpful Report

Posted 6 months ago

“Hotel was very good. Bed extremely comfortable. Bar/food is pricey but want you’d expect I suppose. Would def stay again. Would have given this a better rating on the hotel alone. Meet and greet first time we have done it. Normally just use the purple parking. Tbh our car wasn’t ready on arrival we had to wait. The man waiting was also rather rude. Not sure it’s worth the extra cost.”

Helpful Report

Posted 6 months ago

“We have used this parking on many occasions and service has been excellent. However on this occasion I was not impressed how muddy the car was on the outside when returned to us as I had the car cleaned before our holiday. Then when we got into the car the drivers side was all muddy on the floor and on the door”

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Posted 6 months ago

“Distance to terminal, the uneven and poorly maintained path surface conditions make it difficult to pull or drag suitcases to the point it caused damage to the case wheels”

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Posted 6 months ago

“Booked an airport transfer from Alicante to Benidorm and back again for my journey home. They allocated the transfer to Abas, they stated the transfer would take 90 minutes both journeys took over 2 hours.”

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Posted 6 months ago

“Pre paid for mid stay at Stansted. Barrier lifted on arrival, not so on departure. Quite a few cars in front of us trying to get out & some idiot thought it would be a good wheeze to start honking his horn - like that's obviously going to resolve the issue. Took about 10 minutes before the barrier eventually started working again. Catching the shuttle from the airport the attendant ( not the driver) was very abrupt, bordering on rude. Told my elderly husband he had to carry our 2 cases to the back of the already packed bus. As I'm disabled I couldn't be much help. Did the attendant offer to help? Nah. Luckily 2 young men did. It's also worth mentioning, when waiting for the shuttle bus, if it's raining you'll get soaked, as there's no cover to wait under”

Helpful Report

Posted 6 months ago

“Very easy to find and a very good drop off experience. Very close to the terminal. We paid for security fast track but the service was not available! A lack of signage caused a bit of a palaver getting the lift to the correct level on the return journey. The automatic key box process also failed on several occasions prior to finally working on return!”

Helpful Report

Posted 6 months ago

“Totally high cost of parking spoils experience. When trying to decide which parking area to book not easy to compare locations. Having previously parked at Stansted had rough idea of where particular park is located so fairly easy to arrive. Number plate not recognised but call for help did quickly opened barrier. Walk from Yellow park to terminal easy and quick, prefer close proximity as returning alone late at night. Exiting out of yellow park another matter, eventually ended up at an exit but again barrier not automatically opening. Had to call help again, fairly quick to get barrier open. Apart from cost no real complaint.”

Helpful Report

Posted 6 months ago

Holiday Extras is rated 4.3 based on 5,800 reviews