Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.38

4.4 Rating 10,070 Reviews

85 %

of reviewers recommend Holiday Extras

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4.4

Based on 10,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect information sent on email. Detail stated to attend booth 11, however this was incorrect and we had to ask numerous people and eventually found out that we needed to go to 19 which was for TUI, even though we weren’t booked with TUi. Not what you want to be dealing with late at night.”

Helpful Report

Posted 11 months ago

“One of the 2 entry barriers did not appear to be recognising number plates. The person in front of us experienced problems and so did we, but people were flying through the other (left hand) barrier. No problems after we reversed out and changed queue! Took 15 mins to find a space to park as very few free spaces in the whole massive park. Waited a long time for a bus from the airport to return to the park. Bus stop not very clearly signposted at the airport. Only marginally cheaper than taking a taxi now.”

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Posted 11 months ago

“Airport premium car park - Normally have no problems but this time on our return the barrier wouldn't accept our ticket, after a long day travelling it was the last thing we needed stuck in the airport car park. Saying this we will definitely book again.”

Helpful Report

Posted 11 months ago

“Very happy with parking and hotel Gatwick Worth, the problem came with contacting the taxi that came to pick me up at the end of my holiday. I did as instructed and stood beside express pick up sign on floor 0. I couldn't hear or understand the driver on the phone who came to pick me up He got quite irate at the time but okay when he finally located me. Not pleasant experience.”

Helpful Report

Posted 11 months ago

“Went in before a late afternoon flight. Felt the food was OK but not great. Very little choice or variety. Been before for breakfast which I felt was much better. Would book again for before a morning flight but not for an afternoon or evening one”

Helpful Report

Posted 11 months ago

“The purple parking in Bath Road was ideal for getting to terminal 2 in time for the flight. The problem was on the return. We waited 45 mins for a bus then had to go to terminal 5 to collect more passengers meaning we got back to the car over an hour after arriving at the bus stop. I think I would rather try somewhere else next time sorry.”

Helpful Report

Posted 11 months ago

“great to drop your car at the terminal and have it close by for collection. Not so great that there are no signs to follow to find the key collection hut from T1 Manchester until you leave the terminal building, we went out of wrong door and had to ask for directions. Also the cars are collected from a named row but could be anywhere along the row not in a numbered space. And better if the driver didn't adjust seat position, steering wheel position, all mirrors and judging by my dash cam drive a few miles to an offsite lot with completely steamed up windows.”

Helpful Report

Posted 11 months ago

“It was ok Struggled on the hardcore moving cases from car parked on it . Hard to find due to road works and navigations on diversion which wasn’t the car parks fault . I wouldn’t use this car park again sorry to say .”

Helpful Report

Posted 1 year ago

“It costs too much to park. Price has doubled in the last 2 years.”

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Posted 1 year ago

“Would have been better if the signage to find you could be better”

Helpful Report

Posted 1 year ago

“Parking is fine. Hotel room very tired, filthy carpets. Staff are very helpful.”

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Posted 1 year ago

“Was unable to access VIP lounge in Bristol airport”

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Posted 1 year ago

“Manchester drop and go, excellent service for drop off but really long (20 mins +) wait for transfer bus to terminal 2, too far to walk so no choice other than to wait and wait. Coming back the bus was better but key collection totally unmanned, just left to figure it out ourselves. Overall close but no cigars. Holiday Extras were fine as a service provider, but drop and go was meh. Could have been v good with a few tweaks.”

Helpful Report

Posted 1 year ago

“I booked a Speedy Shuttle service from Heraklion Airport to Stalis. When I received I received no information on where to find this. Eventually I found a taxi driver had been instructed to take me to Stalis. This was fine and I was pleased. However, for my return journey I received NO information at all on my journey. I phoned every number on your paperwork but no one answered. This meant my last day was spoiled by the stress and worry of this. Eventually I discovered from Orbis that a taxi would collect me at 8pm for my flight. I feel that your admin system is not very efficient and caused me needless worry.”

Helpful Report

Posted 1 year ago

“Easy to enter the car park and park. However the bus transfer back from the airport took longer than 12 minutes to arrive (this is what it said on the sign post of how long the bus takes to arrive). This caused big queues and packed busses”

Helpful Report

Posted 1 year ago

“quite expensive, driver on the outbound leg was excellent but the driver on the return leg allowed passengers to drop cases in the aisle which was extremely inconvenient to other passengers not to mention dangerous”

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Posted 1 year ago

“Dropping off was easy, picking up was a bit of a faff. Was sent across to office in middle of car park and was told I had to go up a floor to other office via staircase. Come back down to my luggage and scanned ticket to find my car was on next level. Not exactly meet and greet when you’re messed about. True meet and greet as I remember from years ago is when you were met personally upon departure and arrival.”

Helpful Report

Posted 1 year ago

“Purple Parking at Heathrow entails long wait and slow return drive to return from T2 to parking lot. Be prepared for 45 mins.”

Helpful Report

Posted 1 year ago

“Radisson Blu excellent and quiet. Stayed several times if early flight. Car was ready for collection on return although wing mirrors would not work and car looked dirty. Made us wonder where it had been parked. Even the interior car passenger mat needed a good hoover. Looked like sand had been spilled. Other than that all fine.”

Helpful Report

Posted 1 year ago

“Good location and parking however expensive in the hotel and transfer to airport a rip off ! It’s a few mins charged 25 quid on way back a normal London cabbie 12 quid. If your staying with a child there are no family rooms they wheel in the smallest skinny pull out bed ever so not really ideal for what you pay for here”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.4 based on 10,070 reviews