I booked a Speedy Shuttle service from Heraklion Airport to Stalis. When I received I received no information on where to find this. Eventually I found a taxi driver had been instructed to take me to Stalis. This was fine and I was pleased. However, for my return journey I received NO information at all on my journey. I phoned every number on your paperwork but no one answered. This meant my last day was spoiled by the stress and worry of this. Eventually I discovered from Orbis that a taxi would collect me at 8pm for my flight. I feel that your admin system is not very efficient and caused me needless worry.