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Holiday Extras Reviews

4.3 Rating 8,067 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,067 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Email:

customerrelations@holidayextras.com

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Anonymous
Verified Reviewer
“I made a mistake with the car registration in the booking. It was unclear how to contact you and tell you. When I managed to contact you, the person was really helpful and changed the registration. However, when trying to leave the car park, the change hadn't been passed through and the person who answered the phone was really rude and abrupt. Not what we wanted at 11pm after travelling for hours.”
Helpful Report
Posted 1 year ago
Erica Doe
Unverified Reviewer
“There was nothing on the food board what it said. Had to have sausage & mash. No fajitas, no rolls, salads weren't filled. Drinks optics were empty . No cutlery out Food area messy with old food Pancake maker kept being faulty Very disappointing Will not use again”
Helpful Report
Posted 2 years ago
Daniel Shaw
Verified Reviewer
“We decided to extend our holiday and therefore needed to extend our parking at the airport. When we finally managed to contact someone re web chat and were told there was nothing they could do and we would have to pay the £25 per day overstay fee. We then spoke to the Airport parking office and they amended our booking and charged us £10 per day for the overstay. Next time we will book our parking directly with the airport.”
Helpful Report
Posted 2 years ago
Andrew
Unverified Reviewer
“POOR SIGNAGE AND LIFT LOCATIONS”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“The booking was straightforward, but there were areas of the booking that weren’t made very clear. On arrival at the destination it was unclear that two hotels occupied the same reception area, and the ‘branding’ at the front of the hotel wasn’t for the one we had booked. The lack of obvious security in the car park (no barrier to exit) was concerning, and the infrequency of the hotel hoppa, and the lengthy journey time meant that it wasn’t a particularly convenient option for accessing the airport. On our return we missed the hoppa by 2 minutes, and so faced an hour wait at the stand which, when you just want to get home is really frustrating.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Failed to find the Aberdeen Airport parking site, despite using the directions on Holiday Extras App. Was running short of time to departure so parked were directed by airport staff member. On return a week later we discovered the car had been parked in wrong car park. Looking forward to receiving a full refund from Holiday Extras.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“It wasn't clear where to go at the destination airport and we had to search for the transfer company. On return the driver drove unbelievably fast in an old mini bus with no seat belts. We were relieved to arrive at the airport in one piece”
Helpful Report
Posted 2 years ago
Donna
Verified Reviewer
“Hotel was nice, when booked it said parking was £12 per night, (when I got there it was £15 per night) Parked car at short stay meet & greet. Expected my car to stay in car park. When I collected my car it was covered in tree sap & had been driven 6 miles (took photo of mileage when I left it) definitely not happy with the car parking situation & doubt I would ever do it again”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Very convenient location but expensive (we traveled with children during half term) and on our return (late at night) the car was delivered to the wrong terminal and we had to wait about half an hour for it”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“It took 25 minutes to find a parking space. It was only because of a bus driver dropping of some returning passengers that was able to find one.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Wasn't value for money.”
Helpful Report
Posted 2 years ago
Richard Mackenzie
Verified Reviewer
“When I collected my car the heater had been turned up to the highest temperature and someone had been smoking in the car as there was a strong smell of cigarettes. It took a while for the smoking smell to clear I also have child seats in the back that smelt of cigarettes.”
Helpful Report
Posted 2 years ago
Janusz
Verified Reviewer
“Short staff on arrive (droop off) waiting and few staff members have cigarette break busy time more people traveling on holidays , on return problem with found car key waiting for 10 minutes wife with little one was waiting on airport with luggage (small van to collect all passengers with luggage) last time using service”
Helpful Report
Posted 2 years ago
Ian Guest
Verified Reviewer
“There was nothing with the airport meet and greet at the airport. The only problem was the poor information given to the airport by Holiday Extras. This meant the gates did not open for us and the handing in of the keys meant the booking had to be looked up.”
Helpful Report
Posted 2 years ago
BM
Verified Reviewer
“Hilton Heathrow T5 nice hotel with spacious room and bathrooms - very clean and tidy. We ordered drinks at the bar and carried them to our seats and then discovered that they had charged us 15% service charge! Used with a stay and park package - whilst getting to the airport was a breeze - buses every 30 minutes in the morning on our return a different story only one an hour - consequently waited over an hour for a bus to return to the hotel to collect our car - so was far from impressed with bus service So in brief while hotel is OK - transport is a no go!”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Holiday Extras are fine, but choosing the Bristol Long Stay car park was probably the wrong choice - not easy to find a space, and a very long walk to the terminal from the furthest spaces - poor surfaces to wheel suitcases and no fun in the rain ! Saw bus stops but never saw a bus anywhere in that car park. Will use park and ride next time… Long Stay is too busy and too hit and miss.”
Helpful Report
Posted 2 years ago
John Brian Grieves
Verified Reviewer
“On arrival at M&G entrance booth we were directed to the park immediately on the left, the next car to enter was directed to the right & to the front of an empty covered lane close to the M&G office. We were faced with a walk of over 100 yards with luggage on small wheels on a path which is not wholly smooth. We are 78 & 80(in June), it was very tiring & trolleys are only located at your office as far as I am aware. On return the car was parked in the same location! The area close to the office was packed with uncollected cars so they had not been parked in order of return flight arrival. We had to walk hauling cases as before. You could on booking require the age of passengers & try to direct & allocate spaces for those cars closer to the office both on arrival & return. The M&G cost cannot be justified given these circumstances compared to long stay, where bus transport each end to & from the terminal is adjacent. Also on return M&G signs inside the terminal direct you to a sloped ramp down to ground level which exits at the far end of the terminal. So again we had to walk with cases a considerable distance just to reach your office then the same again to reach our car. On this occasion the system proved far from friendly both ways to older customers. I mentioned in a previous email Nov '22 that in the dark it is not easy to identify the location of the exit ie. where you are aiming for. Arrows on the road do not stand out clearly enough when manoeuvring in closely confined spaces due to parked cars & tight turns to be accommodated. Some signage should be appropriately set at or above drivers eye level.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“This company does not issue receipts or invoices for their services”
Holiday Extras 2 star review on 8th May 2023
Helpful Report
Posted 2 years ago
David Birtles
Unverified Reviewer
“The bus was full, had to wait for a replacement and drop off and pick up we’re not at the hotel had to walk to and from the hotel, next time will get a taxi”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“The holiday inn Manchester airport is excellent and would have no issues in booking the hotel. Issue being with the bus transportation from the parking area to the hotel. There was no bus stop close by, the bus pulled in to let us get off the bus at the far end of terminal 2 which is quite a distance, at least a 10-15 minute walk and with several pieces of luggage its difficult to navigate. The Jet parks 3 service is good and have used it prior on many occasions however, they need to sort a stopping location more accessible to the new holiday inn and if that was put together, this would be a 5* review.”
Helpful Report
Posted 2 years ago
Holiday Extras is rated 4.3 based on 8,067 reviews
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