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Holiday Extras Reviews

4.3 Rating 8,072 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,072 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Email:

customerrelations@holidayextras.com

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Anonymous
Unverified Reviewer
“Had to drive my own vehicle to car park because they said they were not insured to drive my taxi. That’s not good service.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Hotel and parking very good. Poor restaurant facilities and lack of menu”
Helpful Report
Posted 2 years ago
J R H
Verified Reviewer
“After 7 weeks of misery and additional I’ll health you finally decide to refund me only part of what I am due! the booking BMCYWC is for £51.30 as no vouchers redeemed and was a free cancellation. I have all receipts 🧾 from you to verify this . There is still the amount of £120.40 BMCYMV outstanding too. The bank 🏦 have been notified. This is causing additional strain stress and misery including hardship. Why are Holiday Extras conducting themselves in this way to long standing loyal customers such as myself . I would like an explanation apart from the full refund I am entitled to please”
Helpful Report
Posted 5 years ago
Chris
Unverified Reviewer
“Car hire is very inflexible and once booked can not amend. Have to cancel and start again. Best use rental cars. Com”
Helpful Report
Posted 5 years ago
Bernard Ferns
Verified Reviewer
“Booked a fortnights parking for Glasgow airport, had selected the Paisley site, on arrival gate didn't open, buzzed intercom and told to drop cases at reception and go and find a parking space. After about 5 mins found a place then walked back to the reception area to be told I should have been notified I couldn't park in this site and had to use the Linwood site. Told girl I had just parked up but told there wasn't room, I said again I've parked up but told to collect my car and drive to Linwood site. Stressful enough going through security checks and boarding without a simple thing like parking making it worse. Contacted holiday extra's on my return, emailed back saying they were busy and I would have to wait 8 days for a reply, 8 days later no joy with my complaint, then told them I would be mentioning this on facebook and was then offered 20% off my next booking. Won't be a next time Holiday extra's”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I booked the lounge yesterday for 1st July and have just noticed that double the money has gone out of my bank. Called them to be told I had made 2 identical bookings 😠 when I didn’t they have a problem on their software system that’s double booking and now have to wait 5 days to get my money back they don’t give a dam.”
Helpful Report
Posted 6 years ago
Stephen Skorupa
Unverified Reviewer
“I have booked airport parking and overseas transfers with this company.I called them to ask if they could send my confirmations by post as I was having problems printing what they sent me.They wanted me to pay £1.99 twice to have my confirmations sent by post?Thought some concessions and common sense might have prevailed but no.Will not use again .I have spent £ 111 with them and they want nearly four pounds to send me two A4 pieces of paper. FIRST TIMECUSTOMER AND THE LAST TIME.”
Helpful Report
Posted 6 years ago
Phil Ion
Verified Buyer
“Great experience with these guys UNTIL after we got home & saw the large dent in the rear passenger door left when they drove the car for offsite storage. No liability accepted because we drove it offsite before reporting the damage. We collected our black car at midnight so what was obvious in daylight wasn't so obvious in the dead of night, tired after a long journey. Took 3 weeks to get any reply from them despite chasing. Cost of insurance excess more than total hotel stay & car parking. They're technically correct on liability - but morally? And where is the customer service in that? Stayed at Holiday Inn Worth Gatwick by the way, in case you were thinking of going there.”
Helpful Report
Posted 9 years ago
Mr D Tondziel
Verified Buyer
“The hotel was really good value before we travelled and the service was top class - the car parking with Airparks was dreadful - when we got back to Gatwick it took us an hour before we finally got to our car and as we had been to some where warm for a couple of weeks it wasn't pleasant waiting around in the cold at 5 in the morning - never again”
Helpful Report
Posted 11 years ago
Holiday Extras is rated 4.3 based on 8,072 reviews
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