The booking was straightforward, but there were areas of the booking that weren’t made very clear. On arrival at the destination it was unclear that two hotels occupied the same reception area, and the ‘branding’ at the front of the hotel wasn’t for the one we had booked. The lack of obvious security in the car park (no barrier to exit) was concerning, and the infrequency of the hotel hoppa, and the lengthy journey time meant that it wasn’t a particularly convenient option for accessing the airport. On our return we missed the hoppa by 2 minutes, and so faced an hour wait at the stand which, when you just want to get home is really frustrating.