I was flying from Birmingham Airport on the seventh and returning on the 14th of February. I booked my car parking space as I always do with Holiday Extras but usually I go offsite parking and your transfer bus takes me to the airport. This time I booked at the airport site And followed your map and your instructions, but unfortunately I am a pensioner and I live alone so had nobody to read the instructions to me but I remember got part number five so when you’re map took me to carpark five, I just drove in and they had automatic barriers, parked up and left it for one week while I was away when I came back I couldn’t get out the barrier. Unfortunately I had parked in the NCP car park number five and they wouldn’t let me out until I paid £206 as you can imagine how very upset that’s a big part of my pension gone, otherwise I’ve always been happy with all the extras , kind regards, Mike Brown