Arrival at Luton airport was a difficult and stressful experience. Departure was better but still not good customer service from our return driver. We were two vehicles booked as large vehicles and used the 51°52'55.9"N 0°23'13.9"W reference in google maps within our car to drive on which we full expected would take us directly and smoothly to the car park. Not so, the Google directions ran out at the Holiday Inn Express Island (maybe our fault we don't know) and we ended up driving towards the main airport entrance and trying to get help from several orange clad operatives looked at our booking and stated yes carry on so we did and we ended up completely lost in the multi story next to the fire damaged carpark with jobs worth's not allowing us to turn around and avoid going into the multi storey with us trying to explain we were in the wrong place and being told, yes you are in the right place. So infuriating as the carpark operatives had less of a clue than we did!!!! Very stressful and time consuming to get back to where we needed to be as the multi storey was mayhem. Once we did find the carpark by following the postcode and not Google maps link in our confirmation we were ushered to the normal carparking spaces and not the large vehicle section. With time starting to stack up against us and with two small children we parked in very tight spaces and not where we had paid to be. I ended up accidentally leaving a window open on my vehicle because I was following instructions on parking my Defender in such a tight space. Having said all this the car park were very good dealing with the open window with a sheet of plastic, thank you. The coach to and back from the airport was very good with the driver taking us to the airport very helpful and the one on our return not helpful at all he just sat in his cab and did not help with baggage or the rear doors. We can smile about it now but our advice is double check your directions and instructions and if you have booked a large vehicle shout you have on arrival and avoid the mess we got into.