Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.24

4.2 Rating 5,469 Reviews

81 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.2

Based on 5,469 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 5 star review on 31st March 2024

Anonymous

Holiday Extras 1 star review on 11th December 2023

M Smith

Holiday Extras 5 star review on 9th December 2023

MRCEEKZ

Holiday Extras 2 star review on 9th October 2023

Alan Judd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient bus transfer to and from car park. Helpful people at reception both on departing and on our return.”

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Posted 6 days ago

“Amazing friendly service. Lovely rooms and food”

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Posted 6 days ago

“Reliable friendly value for money service”

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Posted 6 days ago

“Took over an hour to get my car despite following the return process. Then the guy had an argument with the other company there saying it’s their fault?! Each time I asked where is my car I was told ‘10 minutes max’…….awful.”

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Posted 6 days ago

“Holiday Extras is becoming my go to site for travel support. Prices are always competitive, choices provided are good, website is easy to use and communication is excellent. Latest airport parking at Luton Vauxhall Road was excellent clear instructions, easy access and prompt minibus transfers.”

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Posted 6 days ago

“Great service and great team thank you”

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Posted 6 days ago

“Air parks 3 for seamless parking and bus ride to and from the terminal. Both drivers were super courteous and kind. Will use again and again.”

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Posted 6 days ago

“All went very smoothly with easy to follow instructions”

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Posted 6 days ago

“Very nice hotel - staff very friendly. Used this hotel twice when flying from Luton airport. Very convenient as bus stop right outside hotel. Thoroughly recommend.”

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Posted 6 days ago

“Used Meet and Greet at Birmingham Airport. Staff were friendly and polite. Car was there when we arrived back from the holiday. All booked through Holiday Extras who we use more than once a year and are excellent”

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Posted 6 days ago

“Easy drop off. Easy pickup. Friendly staff. Car charged to 95%. Very happy customer.”

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Posted 6 days ago

“Excellent service”

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Posted 6 days ago

“Online process is really slick and simple”

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Posted 6 days ago

“Edinburgh airport premiar… very easy to use but took ages to find a space, was so busy!!!”

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Posted 1 week ago

“We had no problems with using the meet and greet system at Heathrow Airport everything went smoothly and our car was ready for us to pick up when we arrived back having notified them of our arrival and baggage claim , the only issue was it’s quite a walk to the terminal if you have problems with walking like my wife lucky enough to find a wheelchair on the way to book in .”

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Posted 1 week ago

“nice hotel , helpful polite staff , good parking only fault was i didn’t realise i needed taxi there and back from terminal which adds another 40”

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Posted 1 week ago

“Fab hotel with great parking option . Shuttle bus great to the airport”

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Posted 1 week ago

“Hotel was basic. I went a night earlier for my early morning flight with the view of working that evening from the hotel but there was no WiFi. The staff gave me the paid for WiFi code but even this was poor. Dropping in and out of connection. They said it was due to being so close to the airport? Rooms were basic but smelt damp. Okay for 1 night to save early morning travel to the airport. Also had to pay £12 for 1 nights parking. Parking with Jet Parks was hassle free though with shuttle busses running regularly back and forth to the terminal.”

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Posted 1 week ago

“All went well, except for the walk from the car to the terminal, it was absolutely throwing it down, we got soaked.”

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Posted 1 week ago

“Very easy to use, both the lounge and the parking went very smoothly. We will definitely be using again.”

Helpful Report

Posted 1 week ago

Holiday Extras is rated 4.2 based on 5,469 reviews