Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.24

4.2 Rating 5,473 Reviews

81 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.2

Based on 5,473 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

customerrelations@holidayextras.com

Write Your review

Tell us how Holiday Extras made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Extras 5 star review on 31st March 2024

Anonymous

Holiday Extras 1 star review on 11th December 2023

M Smith

Holiday Extras 5 star review on 9th December 2023

MRCEEKZ

Holiday Extras 2 star review on 9th October 2023

Alan Judd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab hotel with great parking option . Shuttle bus great to the airport”

Helpful Report

Posted 1 week ago

“Hotel was basic. I went a night earlier for my early morning flight with the view of working that evening from the hotel but there was no WiFi. The staff gave me the paid for WiFi code but even this was poor. Dropping in and out of connection. They said it was due to being so close to the airport? Rooms were basic but smelt damp. Okay for 1 night to save early morning travel to the airport. Also had to pay £12 for 1 nights parking. Parking with Jet Parks was hassle free though with shuttle busses running regularly back and forth to the terminal.”

Helpful Report

Posted 1 week ago

“All went well, except for the walk from the car to the terminal, it was absolutely throwing it down, we got soaked.”

Helpful Report

Posted 1 week ago

“Very easy to use, both the lounge and the parking went very smoothly. We will definitely be using again.”

Helpful Report

Posted 1 week ago

“Very good for T5, easy process”

Helpful Report

Posted 1 week ago

“Easy to find & close to terminal”

Helpful Report

Posted 1 week ago

“Everything went according to plan. Simple booking. No problems at all.”

Helpful Report

Posted 1 week ago

“I waited over an hour for my car on arrival at 4pm . The hotel booked I did not use on check in as was at the wrong terminal so booked another on arrival which was fabulous. I saw a bad review for the car park company and asked about it when I booked and was told it was fine and not a problem - it is not fine - I was a women on my own in a car park in the cold for more than an hour and was told my car was coming. Holiday extras customer service was in the phone with me for 25 minutes but also could not say where my car was - it was great to talk to someone but this did not get my car to me or help me with information about the company they had given me.. no contact with anyone to see if I am still at the airport! The numbers on the information sheet all went to answer machine no texts were responded to and the email on the collection slip did not work! Holiday extras were available on the phone but could not tell me where my car was or how long it would be or if it would be returned to me. In the end I had to tell the very unhelpful guy who had no badge or marketing information that I would have to call the police if my car was not at the car park after 1 hour 10 minutes- this company seems to be operated by two men who worked from a car that was parked in the car park - I do not know why holiday extra used this company - I have always found holiday extras choice of car parking great at Gatwick - professional with an office and clear systems in place. I would be at lot more careful at Heathrow in the future and it was not cheap - I would have been better to have booked a park and ride car park and booked a hotel myself at Heathrow as this was not a meet and great - more like an abandonment - heavens only knows where my car was while I was away.”

Helpful Report

Posted 1 week ago

“Easy to book Easy to park A bit chaotic in the reception area Bus to and from terminal ok Unfortunately, there must have been a building site near where they parked my car. At first, we thought there must have been a sandy rainfall but after getting home and looking at car next day, saw that the sand was concrete dust which was quite thick. I usually wash my own car, but this time, I took it to a hand car wash where they jet washed the dust away.”

Helpful Report

Posted 1 week ago

“So simple to book and easy to use. Great communication and information. Good value for money. Wojld definately use again, thanks”

Helpful Report

Posted 1 week ago

“Booked Airparks and Ibis Birmingham Airport through Holiday Extras. Great service - only a 10 minute wait each end. 👍”

Helpful Report

Posted 1 week ago

“All went very smoothly”

Helpful Report

Posted 1 week ago

“My name is Roger. At around 2am an employee approached me in the hall insisting he knew who I was. I told him I don’t know you. He said ‘Mate we went to butchery school’. On and on it went. Had to go put back way to avoid him. Then in the morning the English we ordered, was luke warm. But the car booking was fine.”

Helpful Report

Posted 1 week ago

“No problem parking at all. Really good service on arrival and departure”

Helpful Report

Posted 1 week ago

“Excellent service. Drop off at T3 Heathrow, collect at T5. No problem even though our flight back was delayed and we couldn’t collect till after midnight. Will definitely use them again, and recommend to friends and colleagues.”