Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,668 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank all involved for caring for us excellent and punctual transfers polite staff and comfortable coaches will be using transfers again in June”

Helpful Report

Posted 1 week ago

“Great for making your travel plans much less stressful. Friendly and clean .”

Helpful Report

Posted 1 week ago

“Using Maple Parking Meet and Greet at Birmingham Airport. Drop off was smooth, however upon collection, although car was there, it was damaged. Big dent in the bonnet which also no longer shuts properly. Photos taken by both staff there and us, reported to their Head Office, but no feedback apart from an automated response saying they will respond in 5 days. Very disappointed”

Helpful Report

Posted 1 week ago

“The hotel is quirky boutique style, really nice atmosphere in the bar/restaurant, and comfortable beds ! It’s hard to find, couldn’t have done it without the SatNav. It’s like it’s on an industrial site. Also the buses to the Terminal are every 45 minutes, not regular enough. Would I book hotel/parking again….probably!”

Helpful Report

Posted 1 week ago

“Car not ready on pick up. Almost an hours wait after a long already delayed journey. Before they sourced our vehicle to be dug out from the middle of the park we had a lively discussion in re of if we’d booked the correct time for pick up. We had - turns out they entered the wrong instructions. Complained to H Extras no reply as yet… pretty useless all round!”

Helpful Report

Posted 1 week ago

“Only positive is the car was on time, but had obviously been parked outside it had loads of bird droppings over it”

Helpful Report

Posted 1 week ago

“Fairly straight forward to get too. Friendly staff (even at 3.30am). Went straight to T2. Pick up at stop 17.”

Helpful Report

Posted 1 week ago

“Excellent service”

Helpful Report

Posted 1 week ago

“We stayed at radison blue Heathrow, booked it with parking The hotel and staff were fantastic plenty of room to park and picked up the car without any issues.... definitely recommend this service”

Helpful Report

Posted 1 week ago

“All went very well from dropping car off to collection. Well priced and efficient. Good directions to drop off.”

Helpful Report

Posted 1 week ago

“Brilliant from checking in our car to collecting it. Pleasant staff and well explained.”

Helpful Report

Posted 1 week ago

“Brilliant service”

Helpful Report

Posted 1 week ago

“We rang from the baggage hall and although they were clearly busy, the car turned up in about 15 minutes, which was reasonable given the amount of cars they were driving to multiple customers. No issues and happy to book again”

Helpful Report

Posted 1 week ago

“Everything was just perfect with the transfers, Thank you.”

Helpful Report

Posted 1 week ago

“Easy to book. Easy access to car park. Buses frequent and efficient. Good price.”

Helpful Report

Posted 1 week ago

“Love Jet Parks at East Midlands, just don't like the fact its not open all year.Easy and convenient dropped off right outside the terminal with your luggage.”

Helpful Report

Posted 1 week ago

“Great drop off by terminal and pick up was so easy .”

Helpful Report

Posted 1 week ago

“Premium Red Carpark at Gatwick. Listed as a 1-4 minute walk to the terminal. It is at least a ten minute walk.”

Helpful Report

Posted 1 week ago

“We landed in terminal 2 and walked about outside for over half a hour before finding out yous have no pick ups in terminal 2 only terminal 1 with all our luggage we had to find our way to terminal 1 after a long flight not very good. We have used the red car park loads of times far easier . With yous being a new one decided to try but sorry will be going bat to the red”

Helpful Report

Posted 1 week ago

“Everything went to plan. I’ve never used off site parking at Heathrow before and I was a little apprehensive, but directions were good, staff were friendly and helpful and the buses were on time and there to meet me when I arrived. Thank you.”

Helpful Report

Posted 1 week ago

Holiday Extras is rated 4.3 based on 7,668 reviews