Would of been full stars but we went to check in hotel, it was 14.51 we had driven from newcastle, he told us your to early you can pay xtra £10 or go across have a drink and come back, 8 mins early we were! Room was ready no one else there so ridiculous he didnt just give us the key, apart from that hotel was fine, carparking with sentinel was great, guys there were fab, took keys and they parked our car, bus was waiting so we were took straight to airport and coming back we were delayed and 3o mins late collecting car ( which i was dreading after a long day) it was no problem at all, he gave keys was very polite told us car was waiting in bay 14 , would book again