Pick up at Faro airport all went to plan. However pick up from the hotel was a different matter. Driver 15 minutes late (no big deal but at what point do you think they are not coming at all?). Phoned the local number provided by HE, to be greeted by a strange voice message suggesting that you need to confirm the pick up online! Ignored the message but the phone just rang and rang eventually going dead. While in the ‘queue’ to the UK number the driver arrived with no apology and a shrug of his shoulders. Very poor experience. Will go back to using Suntransfers or Uber where available.