Booking process and information supplied very clear, price competitive. Hotel room ( Sheraton )was not ready upon arrival at 8:15 pm ! Told was still being cleaned, were not able to access till after 9 pm when should gave been available from 2 pm! Car parking process (Blue Circle) was okay if a little 'makeshift', there was a 20 minute wait for the car despite notification as instructed and it was heavily soiled externally with bird poop and leaves. Exiting the car park was not a simple process, the card provided didn't work (for others as well) causing lots of reversing and delays. Overall just average, competitive pricing but not as well organised as others we have used.