to be honest, we followed the instructions on how to arrive, and in fairness they were very good. as it was our first experience for valet parking i didn't know what to expect, we weren't greeted as was expected but a grumpy man just told me to.back to.my car and wait, no further instructions, then after a few mins came and swapped the keys for a receipt, it wasn't a pleasant exchange. when I asked where do we go now (remember 1st timers) he pointed up the road where we had to walk around 300yards, not quite Valet to the door with 4 suit cases and 4 hand luggage, would have been easier parking in the main car park and waiting for a shuttle to the door. just my opinion., the return was good, simple and efficient. personally I wouldn't recommend