If I could give no stars, I would! Booked a holiday for Christmas, took out cancellation insurance from their site , as they don't give refunds on deposits....Cancelled with 7 months notice!!! No refund, insurance is pointless as it the customer service attitude of holidaycottages. Not their problem, apparently...£276 down, thanks! I will never book with them again. They've 'looked into it'....changed nothing! Wanted medical evidence that my Dad is likely to be dead by then or at the very least it would be his last Christmas and so I 'd rather stay with the family, not go on holiday. No empathy at all.