“Probably the worst customer service experience I have ever had, and certainly the worst with a self-catering agency. The property (Beacon Farmhouse in Michaelchurch Escley) was absolutely filthy, in a dire state of repair, and infested with insects. We left after being unable to raise the property manager on the phone, and there has been almost a complete lack of communication from the agency ever since. Currently fighting for a refund, and I am guessing that we are going to end up in small claims court over this. First such experience in over twenty years of staying in self-catering properties.”
“They take no pride in themselves. They (charlie) cancelled our trip last week to Norfolk by email the day before saying they would help us rebook which we said we wanted to do. They didn't answer our email they completely ignored us. AVOID”
