holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.37

4.4 Rating 1,576 Reviews

85 %

of reviewers recommend holidaycottages.co.uk

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4.4

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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holidaycottages.co.uk 2 star review on 16th October 2025

Kate Fitzmaurice

holidaycottages.co.uk 5 star review on 14th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This property fell far below the standard advertised. It was not clean, not properly prepared and not suitable for a family stay — especially over Christmas and at a premium price. On arrival we found multiple hygiene and maintenance issues including heavy dust and debris, dirty kitchen areas, unclean pans and utensils, unsanitary toilet brushes, a full hoover, inadequate crockery, and appliances that did not function properly. We also discovered a decomposing bird outside the kitchen window and a vape on top of a kitchen cupboard. These are basic standards that should never be missed in a professionally managed holiday let. Waste provision was completely inadequate for the size of the property, leaving rubbish overflowing with nowhere appropriate to dispose of it. Privacy and security were also unacceptable. The owners were living next door throughout the stay, with their garden directly behind the kitchen window — this was not clearly disclosed. Their dogs repeatedly attempted to access the property, and on Boxing Day the gate was left open, causing our dog to escape and creating a distressing safety risk. Instead of enjoying our family Christmas, we spent much of the time cleaning and making the property safe. Holiday Cottages have refused to resolve our formal complaint, stating we should have reported issues during the stay. However, the owners being on site made this extremely uncomfortable, and we did not wish to create confrontation over Christmas. Despite providing evidence, the complaint remains unresolved. This experience did not meet basic expectations for cleanliness, safety, privacy or customer care. I would not recommend. I have tried to add my catalogue of pictures but they don’t seem to be accepted on here”

Helpful Report

Posted 4 days ago

“Love this cottage. We needed somewhere we could relax and have a proper break, and this is perfect. Plenty of space for the dogs to run about. The sauna and hot tub were great after a day of walking the Manifold Way. We found a lovely pub with log fires good food and great beer - The Jervis Arms. David and Denise are fabulous hosts and left us to it after initial introductions. The road to the cottage is interesting in snowy weather but doable with care.”

Helpful Report

Posted 4 days ago

“We where very happy with the cottage. Comfy, cosy, clean, and warm. Even in January”

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Posted 5 days ago

“Beautiful clean villa. It was so well equipped, thought has gone into everything. We all thoroughly enjoyed ourselves”

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Posted 5 days ago

“I stayed at Mulberry Lodge in Norfolk and had a wonderful relaxing and peaceful time. I was welcomed with a hamper of goodies and nothing was too much trouble for the owners who were next door. It was very cosy with a log burner too. Perfect for me.”

Helpful Report

Posted 1 week ago

“Very good service”

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Posted 1 week ago

“I have already given my views on this accommodation and still waiting for a reply for my request for a full refund as we came home a day early as we couldn't stay any longer in such a dirty place. My husband had had a stroke a year before and this was a little holiday that we were both looking forward to but were bitterly disappointed in stead. Well i am thinking of taking it further if i don't get the curtsy of a reply and satisfactory resolution. P.Duckworth”

Helpful Report

Posted 1 week ago

“We booked 3 cottages to visit a family member in the UK. Our deposits totaled over $2,000. Very sadly, that family member passed away unexpectedly, and we needed to cancel our trip well in advance of our travel date. I understand the policy is no refund on deposit but one of us also purchased insurance and even that was denied because our aunt who died was not immediate family. Please do not book with this company and don't bother with insurance. I cannot express how awful they have been to us. For peace of mind, book with any other company but not Holiday Cottages.”

Helpful Report

Posted 1 week ago

“Easy to book and Durley Barn B was ideal for a person needing a rest. Felt that everything was safe for my wife with dementia.”

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Posted 1 week ago

“We have had 2 holidays with holiday cottages and everything is good kept well informed from booking until you go on holiday. And all the cottages we have been in both have been amazing .”

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Posted 1 week ago

“DO NOT USE HOLIDAY COTTAGES.CO.UK - they will rip you off! I made a booking online for Little Hill End Stables - Reynoldston and noticed that I had made a mistake with my dates; I had booked 5 days instead of 7. I telephoned with 2 MINUTES of the booking and explained my error, politely asking if the dates could be changed. Holidaycottages.co.uk insisted on STILL CHARGING ME £75, on top the £50 I had already paid for the booking charge. The booking was made at 20:58 on 26 Jan and I telephoned at 21:00. Booking reference 8877487. DO NOT USE THIS COMPANY AND BOOK ELSEWHERE. They have zero respect for their customers.”

Helpful Report

Posted 1 week ago

“Simple booking process. Erratic customer service spoilt our stay.We looked ahead to note extremely cold weather forecast. We contacted to check heating arrangements were adequate. False assurance provided that there would be plenty of logs to last our whole stay. Not true. Living room heater totally inadequate so without the log burner it was cold. Snow and yes that icy cold that made us check things with the company beforehand meant it was not possible for us to get logs. Did not feel that evenings sitting in kitchen was what we had paid for. Assurance that heating on well before our arrival time was correct. Appreciate the weather made life tricky for everyone but response to complaint by phone was useless. Thanks to neighbours who helped us out,”

Helpful Report

Posted 1 week ago

“No2 The Old Station Master's House Fowey Sat 27th December/4th January/8 day's. Lovely Apartment, clean and tidy Three complaints.1 Both toilets seats BADLY STAINED and discoloured 2 More information needed on underfloor heating controls 3NO heating upstairs in Living area Having said ALL that we would happily return”

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Posted 2 weeks ago

“We loved our stay at Furrow Lodge, Somerton. A very high spec holiday let. Clean, and modern. Furrow Lodge is not far from Yeovil, Bath, Wells and Glastonbury, all worth a visit. The Red Lion Inn is just under a mile walk down the road and provides a good choice of excellent food. We had everything we needed for a lovely restful stay and highly recommend you visit this lovely lodge.”

Helpful Report

Posted 2 weeks ago

“We loved the location right by the chain ferry. Accommodation excellent with a very pleasant basket of groceries and wine. Kitchen well appointed with numerous pots and pans. Bedrooms comfortable and warm. First floor balcony offered spectacular views overlooking the harbour. Would happily recommend. We will return.”

Helpful Report

Posted 2 weeks ago

“Fabulous cottage ! This was our second New year spent there . There is nothing I would change, the new bathroom has made it perfect. The EV charger is a real bonus. We will be back.”

Helpful Report

Posted 2 weeks ago

“A beautiful place to stay. Everything was perfect. The cleanliness to all the amenities, the owners were so welcoming. A great location. We have stayed in so many cottages/lodges and we have never re-booked the same place until now. We will be back next New Year.”

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Posted 2 weeks ago

“Easy to book.”

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Posted 2 weeks ago

“Booked many Uk breaks with you and always found the most wonderful properties at a great price”

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Posted 2 weeks ago

“All simple straightforward booking and great cottage”

Helpful Report

Posted 2 weeks ago

holidaycottages.co.uk is rated 4.4 based on 1,576 reviews