holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.37

4.4 Rating 1,576 Reviews

85 %

of reviewers recommend holidaycottages.co.uk

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4.4

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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holidaycottages.co.uk 2 star review on 16th October 2025

Kate Fitzmaurice

holidaycottages.co.uk 5 star review on 14th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, easy booking system and search facility to find the right property for you. The property we booked was amazing and the owner went above and beyond.”

Helpful Report

Posted 3 weeks ago

“Had a lovely stay at Grooms cottage over Christmas, we wanted a peaceful Christmas , staying in the countryside and we got that exactly! Such a lovely setting, beautiful views, soo quiet and a fabulous hot tub! The cottage was clean and had everything we needed to cook Christmas dinner and all the other Christmas snacks. Massive fridge freezer, air fryer, 2 ovens and a microwave. The washing machine and tumble dryer was handy too. We all had relaxing sleeps, great showers I look back at our photos and know we made lovely memories with the family.”

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Posted 3 weeks ago

“Good value nice views . Comfortable. Helpful staff.”

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Posted 3 weeks ago

“Lovely location and parking very easy. Suggestions - there were several kitchen items that were not provided which would have been very useful: measuring jug, kitchen paper towel, potato peeler, a sharper knife, serving spoons, cling film. There was v little washing up liquid, and we had to search for a dish cloth. Had to vacuum sand off armchair on arrival. Needs a better blind in bedroom to mask out the light from the emergency lighting in the outside corridor. The view of the bay was amazing!”

Helpful Report

Posted 3 weeks ago

“It wasn’t a bad experience. I don’t like your pet policy. It isn’t dog friendly. Never had a problem with dogs in the bedroom before. Annoyed to find a sign at Knapp Barn to say keep dogs out of bedroom. It should say in the information for individual cottages whether this is allowed or not.”

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Posted 3 weeks ago

“Lovely house amazing views beautiful location. Everything we needed for a lovely Christmas. Warm a clean and comfortable house”

Helpful Report

Posted 3 weeks ago

“Fabulous cottage in a lovely village, the cottage itself is beautifully done out, a real home from home, lovely bathroom in the fabulous main bedroom & another great bathroom next to the upper bedroom too, the downstairs WC with dog shower is fantastic too, great kitchen, dining room & lounge, can’t recommend this place enough!”

Helpful Report

Posted 3 weeks ago

“Beautiful house, everything you need and more. Clean and up to date with everything. Gorgeous gardens and close to the beaches. Excellent”

Helpful Report

Posted 3 weeks ago

“Unfortunately, my experience was very similar to Steve’s, who wrote a review on this property only a month before I stayed there. Upon arrival, the inside temperature of the property was only 9°C, and there was no hot water available. Attempts to raise this concern were not possible due to the help line not being staffed, and no other information or contact details were available within the property. The shutters, shower head, and cleanliness issues raised by the previous reviewer had not been rectified, as stated by holidaycottages.co.uk, or if they had, they had been damaged again. I found that there were loose floor tiles and a shaver point in one of the en-suite bathrooms, and the oven tripped the electricity on occasions. Raised my concerns at the first opportunity at 10 am the day after arrival, having spent an extremely cold and uncomfortable night at the property, only to be told I could not raise my complaint until my week's stay had concluded. I was, however, contacted by Caleb from the company during my stay, and after I had struggled with the heating and hot water issues, they were rectified by a plumber a day before I left to come home. I have since been offered a partial refund, which, although I rejected it, was still paid into my bank account. I considered leaving the property and returning home early, but not really an option due to the distance involved and as I had booked and paid for several festive activities in advance, particularly for the young children in my party of guests. Matter now referred to my credit card company under the Consumer Credit Act to independently investigate and adjudicate.”

Helpful Report

Posted 3 weeks ago

“We had a nice stay in Post Box Cottage but we were never greeted by the owners or acknowledged when we left. We also thought the cottage would have been a bit Christmasy but no tree or devs. Also a little welcome pack would have been a nice touch, good job we had brought milk and bits with us as no local shops, bed was nice and comfy”

Helpful Report

Posted 3 weeks ago

“Was comfortable and cosy however wasn't in the castle grounds as we had hoped (rather on a main road) , no access to front door (only back door) and wasn't decorated for Xmas like we had been told it would be. Also had no preliminary checking in details and the hot tub was leaking aswell”

Helpful Report

Posted 3 weeks ago

“Easy and painless booking system. Ease of searching for the right property.”

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Posted 1 month ago

“You have some of the very best property's in the village of Hawkshead. It is simple to complete and view holiday homes in the area.”

holidaycottages.co.uk 5 star review on 9th January 2026

Helpful Report

Posted 1 month ago

“We have stayed at Jubilee Cottage many times over the past few years as a multi-generational family with a dog, at all times of the year. It is a well equipped, comfortable and welcoming property, very conveniently placed in the old part of Southwold, 5 mins from the beach and the High Street.”

Helpful Report

Posted 1 month ago

“It was easy to book our holiday. The apartment was comfortable and handy for shops, beach, train and transport. The kitchen was quite compact and to have the washing machine high in a cupboard was a bit mad, even a person over 6ft could not see what they were doing, maybe a ladder would be helpful. We still enjoyed our time there.”

Helpful Report

Posted 1 month ago

“Great little cottage - unfortunately on arrival we could not find the safety key to get in - it was not where it was expected or described to be!!!? We rang the company up to help us - but where they thought the key would be was a different place!!? The owner happened to be just about to leave next door and was able to help us. Phew!! We are short people so the low beams on entry and the bottom of the stairs were not a problem. Incredibly tight corner positioned is the loo - again long legs would not cope very well. On the positives the kitchen was compact and well laid out, very comfortable bed and seating. Location was good and we spent a lovely week relaxing there. Would go again.”

Helpful Report

Posted 1 month ago

“Very easy booking”

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Posted 1 month ago

“Great accommodation, lovely location, easily booked and easily enjoyed.”

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Posted 1 month ago

“Our first choice holiday provider. Great choice of first class accommodation with great service”

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Posted 1 month ago

“Reasonable price for a quality property, accurate description and clear photos.Efficient. Good communication.”

Helpful Report

Posted 1 month ago

holidaycottages.co.uk is rated 4.4 based on 1,576 reviews