holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.35

4.4 Rating 897 Reviews

84 %

of reviewers recommend holidaycottages.co.uk

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4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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holidaycottages.co.uk 5 star review on 21st September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To remote for me needs light outside cabin to dark only stayed 2 nights in stead on 4”

Helpful Report

Posted 24 minutes ago

“Pleased with the website and the selection criteria meaning don’t need to wade through Cottages’s which are not applicable. However really disappointed that you no longer offer holiday insurance cover.”

Helpful Report

Posted 1 hour ago

“The booking process was straightforward however I didn't receive an email asking for the final payment, just one saying that it was overdue. There was minimal contact but everything was provided and the property was adequate/ as shown at least this time. Thank you.”

Helpful Report

Posted 5 days ago

“I have sent photographs and reviews both on the holiday cottage and how I asked for your help. Luckily, we only stayed for 3 days. Valerie Shaw”

Helpful Report

Posted 6 days ago

“Booking was easy and the service excellent. However, the accommodation is in need of some TLC. The interior is basically clean and attractive. The bedding is good quality and the beds comfortable but the kitchen utensils are sparse. Yes, sufficient white goods but no jug, the cardboard box for the cafetiere but the item missing. No chopping board to be seen. The pans are badly scratched and stained (see photo) leaving us at a loss to know what to cook in. No toilet lid in the bathroom. No instructions for the heating. Out of the kitchen at the back is a view of an old exhaust pipe and other rubbish. The garden area is scruffy. I could go on! This accommodation was not cheap for 4 nights. I would have expected more from this usually excellent company.”

Helpful Report

Posted 1 week ago

“Penny’s Place St Ives is in a good location. There is plenty of kitchen accessories. Washer dryer which although washer worked fine the dryer didn’t appear to work Unfortunately on arrival the bathroom was not as clean as expected. There was hair in the bath, faeces on toilet bowl and urine on towel radiator. My husband cleaned it himself as it smelled awful. We did stay here in February and it was much cleaner. Pet friendly so that’s good”

Helpful Report

Posted 1 week ago

“Easy process however i booked one week and within a day i extended the booking to two weeks but was charged two admin fees for this at the loss of £60 approx to me which i felt was very unfair”

Helpful Report

Posted 2 weeks ago

“No door out to garden made us feel closed in cottage lovely but would have been able to open a door to outside mrs g mullen”

Helpful Report

Posted 2 weeks ago

“The cottage is quaint, the views from first floor are good. however I did report a problem with the plumbing which went un answered. Also it is quite clears that no one reads the comments in the book provided.”

Helpful Report

Posted 2 weeks ago

“Dail Na Mara apartment was perfect for our trip to Scotland and well placed for easy access to Oban. Fantastic views and very comfortable.”

Helpful Report

Posted 2 weeks ago

“not always easy to find what we are looking for as too many cottages Pets friendly not enough no Pets allowed.Have noticed this in the last few years.So is harder to find what we would like.”

Helpful Report

Posted 3 weeks ago

“Luckily the third time I called I was put through to someone who really wanted to help, and ultimately sorted out our problem upon arrival. The first two calls made me very unhappy. The property was "self-managed" and holidaycottages had no interest in helping us when the owners could not be contacted. Basically their point of view was "not our problem". Be careful when using this company if the property you rent is managed by the owners. For the house in Bourton-on-the-water, the owners are in Singapore. We arrived at 4.30pm, which is 11.30pm in Singapore. They didn't answer the phone or reply to Whatsapp messages, eventually they turned their mobile off. Fortunately on the third time of calling we got through to someone who helped us at Holidaycottages. I don't know why the initial person we spoke to wouldn't help.”

Helpful Report

Posted 3 weeks ago

“The position was very good and lovely village, but the cottage is tired and needs a re paint. Also their were a lot of cobwebs and dog hair, and the hoover was broken.”

Helpful Report

Posted 3 weeks ago

“Helpful when I had to change my booking. Cottage obviously hadn't been deep cleaned for some time. It was tired looking. Sofa & chair very uncomfortable. Lots of equipment in the kitchen. Toilet wouldn't flush a lot of the time. I think it was expensive for length of stay and size of property.”

Helpful Report

Posted 3 weeks ago

“The place we rented was in a lovely old priory. The accommodation itself was ok in places and not great in others. The bed was very comfortable the kitchen was ok and lounge was also fine. The bad bits carpets were awful and disgustingly dirty the bathroom was in need of a total refurbishment and the noise from next door family with kids that resembled more like chimpanzees was horrendous. The cafe on site was absolutely brilliant.”

Helpful Report

Posted 3 weeks ago

“House fitted our needs. Spacious & the hot tub a success. However the house itself was not cleaned properly with fluff & dust under the settees. The toilets were not cleaned properly.”

Helpful Report

Posted 4 weeks ago

“You were very good with the booking and pre arrival info. We were not so happy with Platinum 3 Lodge, Rascarrel Bay and I have already sent you one review, as requested, but have had no response. Our disappointment was more with the owners than yourselves. The only disappointment with Holiday Cottages was your description of the beach at Rascarrel Bay as being stunning. It’s not, nothing stunning about it at all. The view across the sea is stunning, the beach is covered in large rocks and best steered clear of. The complaints I’d like conveyed to the owners is that the kitchen is inadequately equipped with cheap and tatty tools and pans, the bed sheet had a hole in it, the shower pressure was poor, the sofa was worn and uncomfortable, the low dining room chairs are a joke and the hot tub is well past its sell by date. The place is worth nothing like its premium price and the owners need a wake up call. I know you’d prefer glowing reviews but I hope you’ll take note and respond, which you didn’t to the first request you made to me.”

Helpful Report

Posted 1 month ago

“The accommodation was fine but a lot smaller than we expected, the photos made it look more spacious. The accessibility for my granddaughter ( in a wheelchair) was not ideal, she had to leave the grounds in her wheelchair and go onto the road to be able to access the pool area. The play area was unkempt and up several steps so she could use that, this was not evident from the pictures. The accommodation was on a farm and a cow shed was positioned within feet of our outside space making it smelly, noisy and causing so many flies we had to keep the doors closed in the warm weather.”

Helpful Report

Posted 1 month ago

“A large offer of cottages.”

Helpful Report

Posted 1 month ago

“The cottage was lovely good location. The only complaint I have is that it was not very clean. The bathroom in particular was very dirty with lots of cobwebs all over the windows and a dirty hairy floor dirty plates in the cupboard under neath clean ones. And a lot of pigeons poo in the fireplace and dusty cupboards.”

Helpful Report

Posted 1 month ago

holidaycottages.co.uk is rated 4.4 based on 897 reviews