Absolutely despicable company. I made a booking and then the my sister-in-law died during the birth of her twins. Within 5 days I called Holiday Cottages to cancel but they denied the request. They said I had to request a transfer and they would charge and additional £75. After three different requested dates for a transfer they denied the request. They are thieves. They claim the condition were clear in the T&Cs but this was not explicitly stated before they happily took my £2000.
1 year ago
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