We booked Somerset cottage in Ogmore by sea in August 2024. The cottage was REALLY dirty - filthy handrails, stairs, back corridor and we had to scrub the kitchen floor with a metal pan scrubber it was so bad. We contacted the company for a refund and to complain about the state of the property. They did not deal with the issue. Emails went unanswered. When we called, we were told the complaints manager would ring us back, but this never happened and we received no calls. We will NEVER book with this company again.
7 months ago
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