I’m a seasoned traveler. Rented holiday homes across the uk over 35 years and takes a lot for me to complain because I know it’s not an easy business to manage. However, this crowd are con artists & a sham. Charged me full premium for an apartment with a balcony overlooking the sea but forgot to mention the balcony had been removed!! The apartment was very dusty which I complained about and sent pictures. Had emails from their “complaints dept” promising to look into and get back to me. A month later, nothing! I’m now suing them in small claims court for miss representation. Do not use.