similarly to another post I booked a cottage after finding it via a "dog friendly cottages" google search. Once booked the acknowledgement email showed "pets=0". So I contacted them straight away asking to cancel owing to the genuine mistake or transfer my £203 deposit to another cottage close to the original which does accept dogs. They completely ignored the transfer request and offered to cancel but I'd lose my deposit. Eventually they agreed to cancel except for £75. I think it was poor customer relations given the booking was still over 200 days away and they could re-book. So be careful with them, no dogs is represented by a symbol if you use a phone to book. I won't ever use them again!!!!!