We’ve been staying at 1 Devon Beach Court in Woolacombe for over 10 years, previously booking through Marsdens. This year, our booking was transferred to Holiday Cottages. While we had our usual lovely time, there were some property issues — including a broken key safe, loose shower fitting, and a broken toilet seat. As always, we followed check-out instructions carefully: left on time, property clean and tidy, beds stripped, bins emptied. A few days after our stay, our £250 deposit was returned — but the very next day, we received an unexpected email stating we were banned from booking again due to the “very poor state” the property was left in. Despite contacting the company and writing twice to their complaints department, we’ve had no response. No evidence of any wrongdoing has been provided. The lack of communication and customer service has been deeply disappointing, especially after many years of being a respectful repeat guest. We would advise future customers to be cautious when booking through Holiday Cottages or Marsdens, particularly in how issues are handled. This experience has left us feeling unfairly treated and unheard.