Booked Lugger Lodge, Swanage, for 7 nights commencing 25/7/25. Photos and descriptions on Holiday Cottages website really appealed to me. It was a special anniversary and the ‘romantic hideaway’, tastefully furnished with nautical decoration sounded just what I wanted for a gift for my husband. The ‘cute dining table for a romantic dinner’ pursued me to take a bottle of good champagne with us. Reality was, a mean, cramped garage like space with a small bathroom extension. There was no dining table, just a small battered console against a wall with instructions on how to dismantle and reconstruct the console to make a dining table to fit the limited space. Small sofa with worn cushions and a small wall mounted TV completed the tasteful furniture. A makeshift wardrobe of coat hangers in a narrow recess was covered by a curtain held with a heavy rod, the whole fixture fell onto me when I moved the curtain. We left 27:7 at 9 am. We would have left within hours but last minute accommodation is difficult to find at peak holiday times. We went to the Travelodge in Poole. Our long awaited holiday ruined. The holiday company reminded me that they cannot resolve such problems, they are only Agents and I must deal with the Owner who has no email and doesn’t answer his phone.