Login
Start Free Trial Are you a business? Click Here
Anonymous
Walking up to the lodge straight away it looked dirty, there were cobwebs everywhere ( which isn't a big problem as it nature but these were old cobwebs with all dirt and dead leaves caught in them) windows were dirty, and old bird droppings over decking and door (which again not bothered as there was a bird nest above door with a family of house martins in but a broom would of been handy). Then when entered the lodge it was such a let down with how dirty it was, I spent 3 hours cleaning the kitchen and bathroom, no mater how much cleaning I did the bathroom smelt of stale urine, which I assume was old urine getting under flooring, we struggled to stay in Lodge with the hygiene issues and the smell coming from the bathroom, so used lodge just as a base, it costed us a lot of money just to be disappointed especially as when I arrived I had to clean whole kitchen and cooking equipment which was was disgusting as had old food and grease stuck to them, I had to get husband to lift microwave as there was old food and bread crumbs under it, I bought a lot of cleaning products, the microwave was full off old splattered food which I scrubbed, was so gutted as it just set the mood for the rest of stay which was not a good one, I carnt believe that the lodge had been cleaned. we found not very dog friendly as the lodge had carpet in the main living area and the hoover didn't work to keep on top of dog hairs also depending on size of your dog it can squeeze through spindles of the so called enclosed decking or jump over, so had to keep taking ours out on lead to go to loo and they couldn't stay on decking area to enjoy the lovely view of the lake and to watch the swans and their babies, so very sad we had so many issues, the WiFi password on the back of the WiFi box isn't the right password so had to contact cottage holidays via messages. Beautiful park though and friendly staff who work very hard, I don't normally complain but it was not cheap to stay at lodge and was a first holiday for my son and girlfriend, still not had any response from owner of my last response. Would be very reluctant to use company again, wish would of taken photos.
3 weeks ago
Read holidaycottages.co.uk Reviews
holidaycottages.co.uk has a 4.3 average rating from 796 reviews