We have been attending Broadstairs Folk Festival for over 20 years with our extended family and have rented properties in both Ramsgate and Broadstairs. Our experiences have been very favourable until this year when we rented Wrotham House from 8-15 August. We got in early on Friday afternoon which was great but then had difficulties with the keys. Only one of our group could open the front door. We were a group of 6 adults, so one person had to stay in to let others in and out. We had to reschedule our plans which included entrance to bands we’d booked. The following day the owner had arranged for his maintenance guy to come and see if he could sort things. He had no luck with the keys either and so called in a locksmith. He adjusted the lock so the keys we’d been given worked and said the lock hadn’t been fitted properly. Again we had to reschedule our plans for Saturday, some again missing pre-booked venues. For the past 4 weeks we have tried to speak to someone about this situation. We are asking for compensation for our inconvenience. Please respond.