The booking process itself was good, however, I found it very irksome that if I called with any queries I was required to through a 20 questions type procedure supplying not only my booking details but also verifying all my personal details, even when I called with an urgent query concerning a potential problem whilst I was actually at the property.. I also understand that your staff sr only authorised to speak to the person who made the booking, again potentially problematic if that person is taken ill/unavailable. I appreciate the requirements of the data protection act, however, I have never had to deal with this level or security on a standard holiday booking before, and I travel a lot, including internationally. I tried to use the App but was informed that it is a ‘work in progress’, some of the information I required would normally appear on. Self catering company’s App but didn’t. I will book with your company again, however, hopefully you can sort out some of the ‘clunky’ bits. Your staff are helpful and nice to deal with