Anonymous
Probably the worst customer service experience I have ever had, and certainly the worst with a self-catering agency. The property (Beacon Farmhouse in Michaelchurch Escley) was absolutely filthy, in a dire state of repair, and infested with insects. We left after being unable to raise the property manager on the phone, and there has been almost a complete lack of communication from the agency ever since. Currently fighting for a refund, and I am guessing that we are going to end up in small claims court over this. First such experience in over twenty years of staying in self-catering properties.
3 months ago
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holidaycottages.co.uk has a 2.33 average rating from 3 reviews

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