Having had some problems using the website (my laptop was on a go slow), I called holidaygems which closes at 9.30 pm and although it was nearly that time Finn answered. She was great friendly but professional and within 10 minutes I had booked a holiday with her. She talked me through the whole process answered all my questions and explained what would happen next. She was extremely patient when i was having trouble entering my card details - I was excited having booked my holiday from my local airport at a great price. Within 10 minutes of ending my call, all relevant paperwork was emailed through to me together with an assurance that Finn was at the end if a phone or email should I have any questions at all. Thank you Finn and thank you Holidaygems.