Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just arrived back from a wonderful trip to Majorca. This has been our first holiday in 5 years and our first to Spain / Majorca. We were hesitant booking everything through one source but took a gamble. From the very first decision to to the flights, to the hotel, to the transfers everything worked out brilliantly. The instruction that were sent for all the different parts of the trip worked out fabulously. The transfer Taxi arrived to the minute. The hotel was lovely (I have just emailled them something we never do), we have had a lovely break. From both of us Thankyou, keep up the hard work and remember there are humans wanting a lovely holiday on the other end of an Internet order.. Well done”

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Posted 2 years ago

“Found identical holiday cheaper than any other company.sam from Holidays Gems rang us to confirm details And was really helpful and great fun. The only negative was the price increased by £52 from the on-line price but was still £70 cheaper than anyone else.”

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Posted 1 week ago

“Don’t book with this company we’ve tried to cancel our holiday and they are very obstructed and are refusing to refund it bearing in mind with have followed their instructions and procedures shocking customer service £854 out of pocket…now I’m contacting my credit card provider and atol.”

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Posted 3 weeks ago

“I booked through holiday gems, flight was delayed. Was told it was the airlines responsibility I would need to speak with them. My return transfer didn't show. Contact the number given told the driver was sent wrong email and had been and gone, get a taxi and claim the money back. Suprise suprise I was told no record of call and when I gave the number from the email was told I rang the wrong number, still have not received refund. Would never book with them again.”

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Posted 1 month ago

“Hi I recently booked a last minute holiday to Gran Canaria. Stuart provided very good service.Hotel, flights and transfer were great. Very swift and good communication.😊”

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Posted 4 months ago

“Stuart helped a lot.”

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Posted 4 months ago

“I was served by Sam.an excellent experience.”

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Posted 4 months ago

“Looking forward to the Hard Rock Hotel at Tenerife. This is the first time we have booked with Holiday Gems and it was great for the Martin to telephone us and confirm all the details. Many Thanks”

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Posted 4 months ago

“Was very helpful with the holiday I booked thank you Edward”

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Posted 4 months ago

“Martin called me soon after reservation was made and when a small issue arose he sorted it very quickly for me!”

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Posted 4 months ago

“Stewart was amazing 😻 that’s why I always book my holiday with him. Thanks again Stewart”

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Posted 4 months ago

“Sam was extremely helpful on the phone. She managed to price match and go through everything clearly and patiently.”

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Posted 4 months ago

“Spoke to lady sorted”

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Posted 4 months ago

“Edward who took our call was excellent, very helpful in sorting out holiday out, and we couldn't recommend him enough.”

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Posted 4 months ago

“Surpringly ready to use, very cheap, and sam the agent called me the morning after I booked to confirm everything and was really lovely”

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Posted 4 months ago

“I have just booked a flight/hotel holiday in Agadir with Holiday Gems. (First time with this company) Edward dealt with me in a professional manner and was totally reassuring when we hit some payment obstacles!! I’ve booked!…… am looking forward to my March trip. Thankyou Edward⭐️and Gems.”

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Posted 4 months ago

“Lovely lady very bubbly and helpful”

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Posted 4 months ago

“Great website, but as would imagine, as only booking a few days before, had to phone to book. Spoke to Martin, who was extremely helpful, efficient and explained the whole process in full. FANTASTIC! Many thanks Martin!”

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Posted 4 months ago

“Straightforward & easy booking. Quick return call. Very friendly & helpful staff. Edward was amazing.”

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Posted 4 months ago

“Hes been very good and polite excellent service lovely person spoke with Edward really happy with him”

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Posted 4 months ago

“Super easy booking process, Martin couldn’t do enough for me on the phone, in terms of making sure every detail was covered and was very precise on details even I didn’t pick up on! Thank you Martin! 😊 I would definitely use HolidayGems again!”

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Posted 4 months ago

Holiday Gems is rated 4.6 based on 2,788 reviews