Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,792 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just arrived back from a wonderful trip to Majorca. This has been our first holiday in 5 years and our first to Spain / Majorca. We were hesitant booking everything through one source but took a gamble. From the very first decision to to the flights, to the hotel, to the transfers everything worked out brilliantly. The instruction that were sent for all the different parts of the trip worked out fabulously. The transfer Taxi arrived to the minute. The hotel was lovely (I have just emailled them something we never do), we have had a lovely break. From both of us Thankyou, keep up the hard work and remember there are humans wanting a lovely holiday on the other end of an Internet order.. Well done”

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Posted 2 years ago

“The price online was amended after booking and after some negotiations was honoured by their customer service. Overnight the full amount was told to be due rather than the 1 month as advised in the confirmation received. This led to a decision to cancel and lose the deposit only to be told that nearly £600 was due as a fee for cancelling. Yes this was in the t&c but these had been agreed without reading sadly. There is no cooling off or recourse with this type of operation sadly so after some consideration it was decided to pay the amount to close the matter. At no time did they appear to offer any conciliation or any negotiation. Whilst fully understanding that I am responsible wholly to read t&c and have no excuse I think that this company can be described at least as disingenuous and quite happy to hide behind their rules.”

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Posted 1 week ago

“Not aware I was booking with Holiday Gems as the original site was Love Holidays. After booking received a very confusing telephone call stating price had gone up! Booked transfers - HG said I had not. Paid £150 for transfers via taxi myself. Sent many emails for a financial breakdown of what I actually paid for. Still waiting for a response after company emailed me back saying they cannot supply one. Resort not as described in online brochure. Really bad company! Taking up the matter with my credit card company.”

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Posted 2 months ago

“Avoid for your own safety and peace of mind I used HolidayGems for our family holiday to Egypt in early 2025 with my family (me, my wife, 3 young children and my elderly mother-in-law). The travel Voucher provided states that someone would meet us in the arrivals hall displaying our name to transfer to our hotel. However on arrival no one was at the airport. This was 11pm local time so the airport was fairly empty. I called the contact number on the travel voucher to reach someone at HolidayGems but they were able to help and said another team will get back to me the next day. I exaplined to them this was not much help and we were left stranded in a foreign country at close to midnight. I had no option but to pay £30 for a taxi to my hotel. A more reputable company would have provided more support and made sure we safely arrived safely at our hotel. What upsets me most is HolidayGems has refused to accept responsibility. They initially blamed the transfer company and offered only £12 reimbursement. When I challenged this they told me it's my fault for using the contact number on the transfer voucher to contact them directly and I instead should have used a different contact number for the transfer company which was inconveniently located on another page in the travel voucher. It should be noted that the travel agent I spoke to at the time was unable to provide the contact details or help me locate them on the travel voucher.”

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Posted 2 months ago

“Choose holiday gems due to competitive pricing however after booking the holiday online and paying in full, a few days later my partner received a call from them saying the price had gone up and asking for a further payment! They then took a further payment from MY car with my boyfriends permission! Surely that's not legal!”

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Posted 2 months ago

“Found identical holiday cheaper than any other company.sam from Holidays Gems rang us to confirm details And was really helpful and great fun. The only negative was the price increased by £52 from the on-line price but was still £70 cheaper than anyone else.”

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Posted 4 months ago

“Don’t book with this company we’ve tried to cancel our holiday and they are very obstructed and are refusing to refund it bearing in mind with have followed their instructions and procedures shocking customer service £854 out of pocket…now I’m contacting my credit card provider and atol.”

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Posted 5 months ago

“I booked through holiday gems, flight was delayed. Was told it was the airlines responsibility I would need to speak with them. My return transfer didn't show. Contact the number given told the driver was sent wrong email and had been and gone, get a taxi and claim the money back. Suprise suprise I was told no record of call and when I gave the number from the email was told I rang the wrong number, still have not received refund. Would never book with them again.”

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Posted 5 months ago

“Hi I recently booked a last minute holiday to Gran Canaria. Stuart provided very good service.Hotel, flights and transfer were great. Very swift and good communication.😊”

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Posted 8 months ago

“Stuart helped a lot.”

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Posted 9 months ago

“I was served by Sam.an excellent experience.”

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Posted 9 months ago

“Looking forward to the Hard Rock Hotel at Tenerife. This is the first time we have booked with Holiday Gems and it was great for the Martin to telephone us and confirm all the details. Many Thanks”

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Posted 9 months ago

“Was very helpful with the holiday I booked thank you Edward”

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Posted 9 months ago

“Martin called me soon after reservation was made and when a small issue arose he sorted it very quickly for me!”

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Posted 9 months ago

“Stewart was amazing 😻 that’s why I always book my holiday with him. Thanks again Stewart”

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Posted 9 months ago

“Sam was extremely helpful on the phone. She managed to price match and go through everything clearly and patiently.”

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Posted 9 months ago

“Spoke to lady sorted”

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Posted 9 months ago

“Edward who took our call was excellent, very helpful in sorting out holiday out, and we couldn't recommend him enough.”

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Posted 9 months ago

“Surpringly ready to use, very cheap, and sam the agent called me the morning after I booked to confirm everything and was really lovely”

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Posted 9 months ago

“I have just booked a flight/hotel holiday in Agadir with Holiday Gems. (First time with this company) Edward dealt with me in a professional manner and was totally reassuring when we hit some payment obstacles!! I’ve booked!…… am looking forward to my March trip. Thankyou Edward⭐️and Gems.”

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Posted 9 months ago

“Lovely lady very bubbly and helpful”

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Posted 9 months ago

Holiday Gems is rated 4.6 based on 2,792 reviews