Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,791 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice o talk in the phone They are very helpful staff Thanks, everyone, in holiday gems”

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Posted 8 months ago

“It is worth pointing out to people that the price you believe you’re getting isn’t always the case, which I realised to be the case after I booked when the confirmation email stated someone will be in touch in 72 hours to confirm which set off alarm bells. I emailed and rang the morning after (because even though their website says customer service open until 8:30pm it said it was closed at 6pm) to ask whether my deal is going to massively increase. Luckily, my holiday only increased by £45pp which is still annoying but nothing compared to the £300 increase I have read on others reviews. Sam who took my call was so helpful and lovely, I couldn’t fault her customer service, everything was confirmed and sorted swiftly. I do reccomend holiday gems in the sense of they are often the cheapest and the customer service is great but it’s worth bearing in mind to mentally add £200 on the total for worst case scenario if / when they say the deal isn’t the same as you purchased it for.”

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Posted 8 months ago

“OMG, it was an incredibly easy and pleasant experience booking with HolidayGems! Edward patiently listened to every request and got us exactly what we wanted - even beat Jet2 Holidays on price! I couldn't recommended this site highly enough. Thank you, Edward, for all your help and kindness! This is our new favourite site now!”

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Posted 8 months ago

“Edward was very professional and courteous and made me feel at ease it was a pleasure doing business with him and holiday gems I look forward booking many holidays in the future 10/10 Edward”

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Posted 8 months ago

“Spoke to Stuart, very helpful and went through my booking”

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Posted 8 months ago

“Stuart is the Man! Very helpful and informative top guy”

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Posted 8 months ago

“Stuart was very friendly and easy to speak too.”

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Posted 8 months ago

“Stuart was very professional and helpful. We went an extra mile to answer my questions!”

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Posted 8 months ago

“Stuart was really helpful, informative and professional in all aspects today and thank you for helping confirm our holiday booking Tracey Edward’s”

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Posted 8 months ago

“Cheapest initial price and then honoured through final booking by the excellent customer service provided by Martin.”

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Posted 8 months ago

“Received my call from Stuart today confirming my holiday, slight difference in price which was explained & most importantly still an absolute bargain! Stuart was very friendly and helpful, he confirmed all information before proceeding. Lovely experience. Thank you Stuart”

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Posted 8 months ago

“Extremely helpful thanks a lot Stuart.”

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Posted 8 months ago

“Sam was very helpful and got my holiday boooked and sorted for me”

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Posted 8 months ago

“Just booked again with holiday gems again, excellent service from Martin who sorted out my booking for me . Looking forward to booking again soon 😊”

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Posted 8 months ago

“Great customer service.. very helpful and polite. I'm very happy with the help received by Martin today! Thank you”

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Posted 8 months ago

“Everything so far has gone smoothly.”

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Posted 8 months ago

“Martin was very helpful. Would recommend.”

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Posted 8 months ago

“Excellent service Listened and was polite and respectful”

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Posted 8 months ago

“This was my first time booking with HolidayGems. Sam was fantastic and helped to book our holiday for August 2025. August can’t come fast enough and I look forward to reviewing again once we’ve returned.”

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Posted 8 months ago

“Very polite and efficient company”

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Posted 8 months ago

Holiday Gems is rated 4.6 based on 2,791 reviews