Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Stuart for taking the time to book our holidays, excellent and professional service.”

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Posted 6 months ago

“Martin very helpful”

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Posted 6 months ago

“Just booked a trip for Christmas 25 and used Holiday Gems, we had the pleasure of Martin assisting us couldn’t fault them. Calls and emails making sure we had everything for our booking , friendly service and will use again.”

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Posted 6 months ago

“Very easy to book and was £200 cheaper than everyone else.”

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Posted 6 months ago

“Great client support! Edward was helpful and explained everything to me in detail! Highly recommended!”

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Posted 6 months ago

“thanks to martin for booking”

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Posted 6 months ago

“Very helpful and polite.man martin”

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Posted 6 months ago

“A lovely young lady named Sam phoned and helped me to finalise my online booking after a error was made by myself and my bank, Sam instructed me on what to do and eventually all went ahead quickly and smoothly, thank you Sam.”

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Posted 6 months ago

“Edward was very patient, helpful and made the booking experience stress free you can tell he loves his job!”

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Posted 6 months ago

“Stuart was very polite and helpful. Sorted the issue straight away without fuds”

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Posted 6 months ago

“Edward was very professional & polite on the phone when he was dealing with are hoilday details today , looking forward to our hoilday , we will definitely recommend HoildayGems to are friends & family, thank you 😊”

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Posted 6 months ago

“Have booked many times with holiday gems and never had any issues. Received a call (first time ever) to confirm booking and was advised the price had gone up since we booked it. I advised I wasn't paying any more and that id cancel it. Sam the rep was lovely. She spoke to manager and they kept the price the same.”

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Posted 6 months ago

“Stuart helped me a lot with my enquiry!”

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Posted 6 months ago

“I have booked my holiday with Edward today he was very helpful and polite it was a pleasure to book with holiday Gems and look forward to booking more holidays with yourselfs”

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Posted 6 months ago

“Awesome service from Sam, helped out a massive amount. Thanks a lot”

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Posted 6 months ago

“This is the 3rd time I have used Holiday Gems for my holiday or hotel now and the service is always A1. Today I was helped by Stuart who made the process simple and quick. Thank you so much.”

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Posted 6 months ago

“Sam saved us 20 pounds so very happy . Great communication with her at Hoilday gems . Lovely lady on the phone. Would use them again. Recommend to all”

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Posted 6 months ago

“Nice o talk in the phone They are very helpful staff Thanks, everyone, in holiday gems”

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Posted 6 months ago

“It is worth pointing out to people that the price you believe you’re getting isn’t always the case, which I realised to be the case after I booked when the confirmation email stated someone will be in touch in 72 hours to confirm which set off alarm bells. I emailed and rang the morning after (because even though their website says customer service open until 8:30pm it said it was closed at 6pm) to ask whether my deal is going to massively increase. Luckily, my holiday only increased by £45pp which is still annoying but nothing compared to the £300 increase I have read on others reviews. Sam who took my call was so helpful and lovely, I couldn’t fault her customer service, everything was confirmed and sorted swiftly. I do reccomend holiday gems in the sense of they are often the cheapest and the customer service is great but it’s worth bearing in mind to mentally add £200 on the total for worst case scenario if / when they say the deal isn’t the same as you purchased it for.”

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Posted 6 months ago

“OMG, it was an incredibly easy and pleasant experience booking with HolidayGems! Edward patiently listened to every request and got us exactly what we wanted - even beat Jet2 Holidays on price! I couldn't recommended this site highly enough. Thank you, Edward, for all your help and kindness! This is our new favourite site now!”

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Posted 6 months ago

Holiday Gems is rated 4.6 based on 2,788 reviews