Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Surpringly ready to use, very cheap, and sam the agent called me the morning after I booked to confirm everything and was really lovely”

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Posted 10 months ago

“I have just booked a flight/hotel holiday in Agadir with Holiday Gems. (First time with this company) Edward dealt with me in a professional manner and was totally reassuring when we hit some payment obstacles!! I’ve booked!…… am looking forward to my March trip. Thankyou Edward⭐️and Gems.”

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Posted 11 months ago

“Lovely lady very bubbly and helpful”

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Posted 11 months ago

“Great website, but as would imagine, as only booking a few days before, had to phone to book. Spoke to Martin, who was extremely helpful, efficient and explained the whole process in full. FANTASTIC! Many thanks Martin!”

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Posted 11 months ago

“Straightforward & easy booking. Quick return call. Very friendly & helpful staff. Edward was amazing.”

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Posted 11 months ago

“Hes been very good and polite excellent service lovely person spoke with Edward really happy with him”

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Posted 11 months ago

“Super easy booking process, Martin couldn’t do enough for me on the phone, in terms of making sure every detail was covered and was very precise on details even I didn’t pick up on! Thank you Martin! 😊 I would definitely use HolidayGems again!”

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Posted 11 months ago

“Always excellent on price and organisation of the trip. Samantha Mountford went above and beyond to help with a pricing solution. She was attentive and very professional”

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Posted 11 months ago

“Thank you Stuart for making it so easy to book my holiday you are a wee star.”

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Posted 11 months ago

“Excellent experience so far…made a bit of an error when booking online but Stuart sorted this out for me very quickly and was really helpful!”

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Posted 11 months ago

“I never received a call back i left so many messages and have been passed from pillar to post. Still waiting, after booking my holiday the information on my documents was in correct and needs amending.”

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Posted 11 months ago

Hello Emma Tarafder, thank you for your comments. We are sorry that an aspect of the information was incorrect and whilst we cannot identify why you encountered a delay in getting a reply about this or the issues experienced when reporting it, we do apologise that this has caused you to post the review. Timescales to deal with enquiry can be longer, especially over the weekend since not all of our departments are working. But the correction has now been made and all is well.

Posted 11 months ago

“I book my holiday with holiday gem and it was really easy stuart was really helpful I would definitely recommended to my family and friends”

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Posted 11 months ago

“Stuart is a credit to the company always more than helpful”

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Posted 11 months ago

“I can't thank Stuart enough for his help today sorting out my holiday now I can relax n enjoy my holiday when it comes 😊”

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Posted 11 months ago

“I stupidly hadn't realised I wouldn't get a confirmation at the time of booking - my fault entirely! Stuart sensed my panic and got straight on the case. I was placed on a short hold and Stuart came back and said to check my inbox and all my documents were there and for the quoted price. So quick and easy and he kept me calm whilst booking a special 40th birthday trip!”

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Posted 11 months ago

“Stuart was super friendly and super helpful with booking my holiday. 10/10 :D”

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Posted 11 months ago

“Stuart was really helpful, explaining all the details about flights, parking, transfer. Thank you”

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Posted 11 months ago

“Sam was a fantastic help. Answered all our questions and got us a great deal.”

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Posted 11 months ago

“This is the first time we have booked a holiday through HolidayGems and we have been very satisfied so far. We were contacted today by your agent Samantha Mountfort who was very friendly professional and accommodating to our holiday needs. So so far so good and we are very happy and looking forward to our holiday 😎”

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Posted 11 months ago

“Edward was very helpful in assisting me with our holiday booking, explained everything and did all the things that I needed to do thank you very much Edward”

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Posted 11 months ago

Holiday Gems is rated 4.6 based on 2,795 reviews